2014 Bmw 328D - Ratings, Complaints and Recalls

"while driving on the freeway at a high rate of speed in pensacola, fl, my 2014 bmw 328d broke down. after several attempts to restart, the car was started in "limp mode" and we took it to a certified independent bmw mechanic, but could only drive at about 20mph in traffic with hazard lights flashing. multiple error codes / mechanic inspection diagnosed a malfunction of the exhaust system overheating, which was melting the intake manifold. we towed the car the bmw dealership in fort walton beach, fl. the service technician confirmed the problem in writing, "the tech did find the intake melted." also, the vehicle had been losing coolant for several weeks, but the coolant was not dripping onto the ground, indicating a leak within the system. here is where my problems begin. there are several recalls and an extended warranty that would would fix the issue, as the independent mechanic told me. they are: 1) recall campaign 18v-755: exhaust gas recirculation (egr) cooler inspection; 2) recall 21v-907: exhaust gas recirculation (egr) cooler n57t high temperature; 3) sib 01 05 20: n47t/n57t egr cooler ltd wty extension to 10 years without mileage limit. my car was built to us spec, and sold via u.s. military sales in germany (i'm active duty usaf). i was relocated to florida, and brought the car with me. when this happened, i was told to register my car with bmw north america to get into their warranty validation system, and i did so. however, my car does not show up as needing any recalls or warranty work, likely because it was sold in europe. as such, the dealer wants me to pay in excess of $3,000 to fix the problem. both an independent mechanic and dealer technician have identified the previously-known safety problems as the cause of my car's breakdown on the freeway. i am in desperate need of help to get this fixed, as i've had to rent a car for weeks, and multiple calls to bmw north america and dealership visits have produced zero progress."

"def scr active tank fluid level sensor fails. bmw requires entire replacement of the active tank for $1200 parts + $1500 for labor. this is a ridiculous repair since volkswagen sells a repair kit for the active tank fluid sensor for just ~$300 in their diesel. given the high failure rates of the active tank fluid sensor present throughout bmw diesel line-up in the usa, bmw should instead provide a repair kit to avoid such an expensive repair. the 335d and x5d had such high failure rates of the active tanks, that the extended warranties were provided to owners 120k/10years."

"i recently got the egr cooler replaced as part of the recall campaign safety issue, after my repair, a very strong smell of fuel and exhaust was coming into my car cabin, when i reported to bmw they said it should burn off - that it wasn’t an issue. i took it a master technician to diagnose and inspect my car and he found that the turbo waster gate was leaking caused by all of the buildup of carbon and soot from a faulty egr cooler. i brought this up to the dealership, and they said unfortunately this problem is not covered. i’m escalating this issue because this is a majority safety and health risk, and bmw is not taking responsibility to fix the problem."

"from purchasing this vehicle form autohaus of orlando, there was no such mention of this open safety recall at all. in fact, i believe the check engine light had been tampered with, as it was not on, but immediately came on a couple days later. on the carfax, it is listed as a manufacturer safety recall on 11/19/2021: "- recall #21v-907:404 - exhaust gas recirculation (egr) cooler - status: remedy not available - need more information about this recall? find an authorized bmw dealer, email customerrelations@bmwusa.com, or call 1-800- 525-7417" 200 miles from the car dealership, the car broke down as it was rapidly leaking engine coolant, it was inoperable and ran very hot, creating the potential cause of a fire. i had to take it to the nearest bmw dealership, which was bmw of albany in albany, ga. they fixed the coolant leak hose, which appears to be related to the open recall, and made note of the open recall. but did nothing to fix it. it was one day after the service from their shop where the check engine light came on, and i asked them about it, and caroline from bmw albany said: "spoke to the technician, it says it is probably related to the recall for your vehicle that there isn't a fix for (the open recall you and i had discussed on the vehicle)- he says you could clear the code but it would probably just come back on with time. he says its also difficult to tell from that fault code --caroline eva bmw of albany" i asked "what should i do about it" and got no response back. message even says "read" on 8/31/2022, i took it into fields bmw in daytona beach, fl for a separate service, and they did not fix this issue either. on nhtsa.gov, it states the following: "if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the nhtsa vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with nhtsa." there has been no remedy in over a year and a half."

"scr active tank no longer reads urea, bmw ista diagnostic code 805256 8051b5--return pump: taught in volume is outside the permitted range"

"there is a known engine timing chain problem with this make and model of vehicle. these timing chains tend to fail and fail sometimes quite early. repair of these engine timing chains is prohibitively expensive. nhtsa should investigate and determine that a recall should be required to ensure that these timing chains don't fail prematurely or are replaced by the manufacturer when they do so."

"timing chain snapped and blew the engine, no warning at all. more than 60+ miles from home"

"engine needs to be replaced. bad timing chain. there is currently class action lawsuit with my exact year for 328i but i am 328d. from my research it appears the diesel models have experienced more problems than gas engines. europe has done a recall with diesel engines due to this issue. why not in usa? this needs to be covered and addressed. i maintained my vehicle flawlessly the entire period. since bmw knew of this issue the warranty should have been covered up to 150k miles. i was quoted $21,000 for new engine, which is $5,000 more than its worth being very generous with value. this is unacceptable. i actually wanted buy another bmw as i just listed vehicle for sale days before this happened. im glad i didnt sell my car even though im at a real financial loss here. it wouldn't be right. bmw wasnt right to conceal this in first place. i would have paid for replacement parts. now they want capitalize on new engine parts and labor. this cannot be allowed. diesel vehicles must be added to recall."

"i have a 2014, 328d x-drive. i'm the original owner. i have taken my car into the dealer several times for a engine light and the smell of exhaust fumes when i start the car. the exhaust fumes are very bad. if i start it with the air system at off i will not get it. this is only at a stand still and the worst when the cars started. the dealer has done over $4000 in repairs and have replaced many fuel injectors. one of the repairs the manifold melted to the fuel injectors and they replaced all. i'm still getting the fumes. very disappointed bmw customer service is horrible. they only tell me to see my dealer. they say they will start a report. nothing has been done and i'm stuck with a car i like very much but need help getting exhaust from entering the cabin from the engine area. *tr"

"i received a letter from bmw stating an egr cooler recall was issued for my vehicle. i took the vehicle into bellevue bmw after smelling diesel inside the passenger cabin. they kept the vehicle over night and had me rent a vehicle while they kept the car overnight. upon returning i was told that my egr cooler did in fact need replacing. i was informed that they would not be fixing the problem at that time because they had a catchy legal blind to hide behind. ' no remedy at this time'. the simple truth is they could of sold me the new egr cooler. but they chose not to do that either. i asked the service adviser if it was safe to drive and he assured me it was. as it turns out he lied to me. a short time later the while driving on the interstate the intake manifold caught fire. there was smoke and a black soot bellowing out from behind the car and when i got pulled off the road large amounts of thick black smoke billowed out from under the hood. i called for a tow truck and had it repaired at an approved repair facility. 2400.00 later the car was back on the road for a short time. a short while later i got to work and noticed a loud clicking sound from the engine. took the car back to bellevue bmw and they tried to tell me the shop where i was getting my oil changes done were not changing my oil. this deliberate attempt to misdirect fault from knowingly putting me in a position to be harmed from deceitful business practices and blatant disregard for my safety is truly disturbing and woefully disappointing. glibly i was told it would cost 26000.00 to replace the engine yet nothing like an actual paper repair estimate was produced. are these people just making this stuff up as they go along? my hope is that other people can read this and file more complaints. after reading about all the lawsuits and chicanery i can honestly say i would never of bought this car. *tr"