2014 Chevrolet CAPTIVA - Ratings, Complaints and Recalls

"key gets stuck in the ignition. turns off to acc, but won’t turn back to lock. cannot remove key."

"the contact owns a 2014 chevrolet captiva. the contact stated that the key was stuck in the ignition. there were no warning lights illuminated. the contact spoke with the local dealer and was quoted a diagnostic fee. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure however, no further assistance was provided. the approximate failure mileage was 34,000."

"key gets stuck in ignition. lose all power while driving or parked! requires a jiggle on the battery cable to restore power. radio loses power randomly while driving. a/c shuts off. this has been happening since we bought the car in june 2021."

"the contact owns a 2014 chevrolet captiva. the contact stated while attempting to shut-off the vehicle, the key ceased in the accessory position. the contact stated that there was no warning light illuminated. the vehicle was not diagnosed nor repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 43,000."

"electrical power to the vehicle cuts out randomly, causing the engine to shut down if driving and losing power steering control and power brakes or the power parking brake randomly engages, creating the potential for a driving hazard. power also cuts out randomly which causes the vehicle not to start. driver has to open the hood and manually move the negative battery cable connected to the battery, sometimes multiple times, in order for power to be restored. this manual move puts the person in immediate danger of electrical shock should anything create a power arc while performing this maneuver. gm service bulletin #13186 dated june 2013 addresses this issue with a defect in the negative battery cable, but limits it only to the warranty period only of the new vehicle and not the vehicle as a whole, yet no recall has ever been issued. based on comments posted on the chevy forum, this problem is consistent and widespread across the chevy captiva vehicles. it is only a matter of time when one of these random power shutdowns leads to a serious accident or death. at the present time we are forced to replace both the positive and negative battery cables at a cost of $590."

"tl* the contact owns a 2014 chevrolet captiva. the contact stated that while attempting to start the vehicle, the vehicle failed to start. the contact stated that in order for the vehicle to be started, he would move the seat backward and forward by touching the electric seat switch then the vehicle would start. the vehicle was taken to an independent mechanic where it was diagnosed that the negative battery cable was defective and needed to be replaced. the technician referred the contact to a chevrolet dealer. the vehicle was not taken to a dealer and was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 62,000."

"i bought the car used and within the first 7 days when i was leaving for work, the car wouldn't start. the lights flickered 1 time and then went off. i turned the key back thinking i had a bad crank and then tried to start it up again, there was no lights or anything. tried to take the key out the ignition, the key would not come out. after playing with the car, trying to jump it, i lost home and was reaching to take my badge out from between the seats. when i was pushing the seats backwards, the lights came back in and the car started. 2 days later when i got home from grocery shopping, i hit the clicker to unlock the trunk, it wouldn't open, tried to unlock it from the door, wouldn't open. put the key in the ignition, car wouldn't turn on and the key wouldn't come out the ignition."

"key sticks in the ignition lock--unable to remove key. key sticks on accessory setting potentially causing battery drain. vehicle is stationary and in park. it happens periodically. there are many complaints on-line regarding this issue so this is not an isolated problem."

"tl* the contact owns a 2014 chevrolet captiva. the contact stated that the key ceased in the ignition. the contact was unable to remove the key from the ignition. after several attempts the battery terminals were disconnected and the key was released from the ignition. the dealer (bay ridge chevrolet 1575 86th st, brooklyn, ny 11228 (833) 452-1829) was contacted and informed of the failure. the vehicle was not diagnosed nor repaired. the manufacturer was not made aware the failure. the failure mileage was approximately 54,000."

"my key is stuck in the ignition and it drains my battery."