2014 Chevrolet IMPALA - Ratings, Complaints and Recalls

The 2014 Chevrolet Impala has an impressive overall safety rating of 5 out of 5, making it a top choice for safety-conscious consumers. It achieved high scores in front and side crash ratings, as well as in rollover and pole crash tests. Additionally, the Impala comes equipped with standard electronic stability control, which helps drivers maintain control in challenging road conditions.

Furthermore, this model offers optional forward collision warning and lane departure warning systems, providing additional safety features to assist drivers in avoiding accidents. In terms of complaints and recalls, the Impala has had 588 complaints and 12 recalls reported. Despite these numbers, the overall safety rating and the presence of advanced safety technologies make the 2014 Chevrolet Impala a reliable and secure choice for drivers and passengers alike.

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Top stats at a glance

Complaint Count

588

Recall Count

12

Investigation Count

2

Safety Rating

5/5

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Safety Features

2014 Chevrolet Impala 4 DR FWD Safety Features

Here are the safety features that come as standard on the 2014 Chevrolet Impala 4 DR FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2014 Chevrolet Impala 4 DR FWD Safety Ratings

Here we have the crash and rollover ratings for the 2014 Chevrolet Impala 4 DR FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2014 Score 2020 Score
Overall Front Crash Rating Not Rated 5 5
Front Crash Driver Side Rating 5 5 5
Front Crash Passenger Side Rating 5 4 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2014 Score 2020 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 4 4 4
Side Crash Passenger Side Rating 4 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2014 Score 2020 Score
Rollover Rating Not Rated 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2014 Chevrolet IMPALA

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"my vehicle is exhibiting the exact systems outlined in nhtsa bulletin pi0924b: some customers may comment on unwanted opening of the trunk without pressing any of the release buttons while the vehicle is parked. although the trunk is unlatched while parked, the owner may not observe the trunk open until they begin to drive the vehicle. this may also be accompanied with a “trunk open” message in the dic. this condition may be caused by the trunk release button on the remote transmitter being pressed inadvertently while the transmitter is in their pocket or purse."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2024-06-12
Complaint:
"electrical wiring problems. parking light wouldn't go off and clicking noise under dash in front seat"
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2024-03-02
Complaint:
"gages are going up and down. all lights keep coming on and appears to dying while driving. turns dignals do not work when this is happening. my car has been with dealer (2298 crain hwy. waldorf, md 20601) for two weeks. as of jan 3, 2023. they are offering to replace the chassis however not following the notified recall. insisting that i pay..."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2024-04-01
Complaint:
"car turned off while driving and lost al power"
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2023-05-10
Complaint:
"the contact owns a 2014 chevrolet impala. the contact stated that the side detection sensors that illuminate on the rear-view mirror failed to function as intended. the contact stated there was a special customer program released however they had missed the expiration date by one month. the contact took the vehicle to the dealer who confirmed that the side detection sensor, modules and wire harnesses needed to be replaced. the contact later found that the wiring harness associated with this system was prone to corrosion and needed to be replaced. the vehicle was repaired however the failure continued to occur intermittently. the manufacturer was made aware of the failure. the approximate failure mileage was 44, 786."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2020-11-02
Complaint:
"water enter in through trunk ledge seals to the degree of shortening out the harness, radio dash lighting camera back window. the floor of the trunk was soaked as though water wad poured. the water was standing a lot in the spare tire well. there was another customer with the same year make and model vehicle that had the exact same issue days prior to visit to dealership."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2022-01-09
Complaint:
"fire started behind glove box area and burned electrical wires, instrument panel, airbag, front windshield, hood, water and smoke damage."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2021-05-06
Complaint:
"tl* the contact owned a 2014 chevrolet impala. the contact stated that the vehicle was serviced at carter chevrolet, inc. (200 w dixon blvd, shelby, nc 28152) for a starter replacement. after getting the vehicle back from the dealer, the contact was driving at an undisclosed speed, when she detected a burning odor and saw fire coming from under the hood on the front driver's side. the fire department extinguished the fire and a police report was filed. the vehicle was towed to the dealer. the dealer informed the contact that the failure was not their fault and to contact her insurance company. the vehicle was not yet diagnosed and was still at the dealer. the manufacturer was not made aware of the failure. the failure mileage was 116,981."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2021-05-04
Complaint:
"the computer with the radio component goes out causing all alarms, turn signals, and notifications to be silent. also onstar and all radio components are inop. temporarily you can fix the issue by disconnecting and reconnecting the battery but it will inevitably have to be reprogrammed. this is a known issue and is located in many forums."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2021-03-01
Complaint:
"i was driving and the side detection system warning came up and my car started to malfunction right in the middle of an intersection. it would shut off, come back on, lights were flickering, and i lost braking control. had to limp my car into a nearby parking lot. i know chevrolet offered a special warranty for this issue, but it was like 6 years later, and half the people you find with this issue are outside the mileage they require. this is a huge safety concern, and chevrolet should be the one to fix it."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2020-06-04

Recalls for the 2014 Chevrolet IMPALA

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"general motors llc (gm) is recalling certain model year 2014 chevrolet impala vehicles manufactured november 15, 2012, to may 30, 2014. in the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. thus, these vehicles fail to comply with the requirements of federal motor vehicle safety systems (fmvss) no. 135 "light vehicle brake systems.""
Consequence:
Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Remedy:

GM will notify owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began March 5, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020 (Chevrolet). GM's number for this recall is 15100. Note: This recall covers a limited population of vehicles that were remedied incorrectly under recall 14V-541.

Component(s) Involved: PARKING BRAKE
Date of incident: 2015-02-11
Recall:
"general motors llc (gm) is recalling certain model year 2014 chevrolet impala vehicles manufactured march 22, 2013, to may 22, 2014. in the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. thus, these vehicles fail to comply with the requirements of federal motor vehicle safety systems (fmvss) no. 135 "light vehicle brake systems.""
Consequence:
Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Remedy:

GM has notified owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began on May 6, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15259. Note: The vehicles covered by this campaign were previously remedied incorrectly under campaigns 14V541 or 15V085.

Component(s) Involved: PARKING BRAKE
Date of incident: 2015-04-06
Recall:
"general motors llc (gm) is recalling certain model year 2013-2015 cadillac xts vehicles manufactured february 14, 2012, to august 22, 2014, and 2014-2015 chevrolet impala vehicles manufactured november 5, 2012, to september 2, 2014. in the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged."
Consequence:
Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Remedy:

GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.

Component(s) Involved: PARKING BRAKE
Date of incident: 2014-09-09

CHEVROLET Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

CHEVROLET ranks 2 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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