2018 Chevrolet IMPALA - Ratings, Complaints and Recalls

The 2018 Chevrolet Impala has an impressive overall safety rating of 5 out of 5 according to the crash test data. It received top marks in the front crash, side crash, and rollover categories, showcasing its robust safety features. Additionally, this car is equipped with electronic stability control as a standard feature, which helps enhance its stability on the road. While it has optional forward collision warning and lane departure warning systems available, these features can provide extra peace of mind for drivers.

In terms of complaints and recalls, the vehicle has had 45 complaints reported and 1 recall. It is essential for drivers to stay informed about any potential issues and ensure that any recalls are addressed promptly to maintain the safety and performance of the car. Overall, the 2018 Chevrolet Impala demonstrates excellent safety performance with advanced safety features and strong crash test ratings.

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Top stats at a glance

Complaint Count

45

Recall Count

1

Investigation Count

0

Safety Rating

5/5

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Safety Features

2018 Chevrolet Impala 4 DR FWD Safety Features

Here are the safety features that come as standard on the 2018 Chevrolet Impala 4 DR FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2018 Chevrolet Impala 4 DR FWD Safety Ratings

Here we have the crash and rollover ratings for the 2018 Chevrolet Impala 4 DR FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2018 Score 2020 Score
Overall Front Crash Rating Not Rated 5 5
Front Crash Driver Side Rating 5 5 5
Front Crash Passenger Side Rating 5 4 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2018 Score 2020 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 4 4 4
Side Crash Passenger Side Rating 4 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2018 Score 2020 Score
Rollover Rating Not Rated 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2018 Chevrolet IMPALA

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"the evaporator core is leaking and a/c system is not operative. there is an outstanding report from your office, dcs4922, that outlines this condition perfectly. this report talks about a special coverage adjustment #n182186881 evaporator core icing, leak, and an estimated number of vehicles involved. since it is an estimated number of vehicles it means that gm doesn't know exactly how many vehicles are involved. it is my position that my vehicle should be included in the service adjustment. general motors will not consider repair based on my vin. this special coverage addresses the exact issue i am experiencing. i have visited a chevy impala public forum and found there are others experiencing the same issue. any help will be appreciated."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-03-08
Complaint:
"ii purchased the car new. at 3 years and 3 months the evaporator core failed dumping the freon. i realize you stated the a/c is not a safety item but i read many complaint on this vehicle on the internet. i am a retired mechanic and the failure rate for evaporators is very low. i changed out maybe 10 in 30 years working on vehicles. this needs to be looked into and addressed by gm and corrected. any help would be greatly appreciated."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2022-06-03
Complaint:
"refrigerant leaks. 1234yf"
Components Involved: UNKNOWN OR OTHER
Date of incident: 2021-07-05
Complaint:
"from december 22 thru 27, 2018 i rented this 2018 chevrolet impala (california plate 8dve598) from hertz at the hotel del coronado, coronado, ca. for the first 4 or 5 backups the reverse camera display worked properly. that is it came on when i shifted into reverse and went off when i shifted forward. then suddenly it stayed on for the rest of the week. we could neither get it to go to the normal icon display nor turn it off. it would not reboot when the ignition was turned off. safety consequence--at night the display is so bright that it completely blocks right front quarter vision. i had to drive this to 4,000 feet at night on a california mountainside. we mitigated the problem by folding one of the very large aaa city series maps with all its weight wedged against the base of the windshield and one thickness over the display. this would not have worked if i had had to run the defroster. nhtsa needs to mandate either a pull down cover for these dlsplays or a panic button to shut them off. thank you."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2019-11-12
Complaint:
"the forward collision alert system which is stated to work over 40 mph does not give adequate warning at any setting. the system shows a green icon when following another vehicle. the icon changes to amber when following another vehicle extremely close (way too close) as a tailgating alert. it is meant to give a heads ups flashing red display on the windshield when overtaking another vehicle at a speed that may cause a collision. this system has a near. a medium and a far setting which is supposed to function within 194 ft. at no setting approaching a vehicle from the rear to a dangerously close point could i get the system to give a red alert, this was on the far setting. the dealer service checked the system in the garage and said it was working. they would not do a road check because it is too dangerous. the service manager said he had done them in the past and the red alert only happens when you are extremely close to the car ahead. in a controlled check i got to within a cars length overtaking the car ahead with no alert and this was on the far setting. this system is useless without giving an alert in time to react. i have seen this system work well in other brand cars."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2019-09-09
Complaint:
"i owned a new 2014 chevrolet impala. the 2014 impala had a backup camera system which was outstanding. i never had a problem with what i saw on the rear view monitor screen which was on the dash of the impala. i traded in the 2014 chevrolet impala for a 2018 and now there are two major problems with the 2018 impala back up camera system. first, if there is a light rain to a heavy rain you lose 80% to 90% of the clear vision on the monitor screen. not once did i ever have a problem with my 2014 impala. second, i have lost 20% of my rear view vision because 20% of the monitor screen shows the rear view bumper which reflects the sky. these are two major safety defects with my 2018 impala. not once did i ever have a problem with my 2014 chevrolet impala. i have attached to iphone photos to illustrate the safety defects. i will put today's date to go to next part of form. problem started when i first got the car. i was told that the camera on the back of the car was relocated as compared to the 2014 chevrolet impala camera location."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2019-12-09
Complaint:
"while driving on highway, went to touch the hazard button but pushed the engine start/ stop button instead. engine shut off. had to pull off the road, engage brake, put transmission into park to be able to start car. the hazard lights button is waaayyy to close to the start stop button. especially while keeping an eye on the road. this is a new rental car belonging to ean holdings llc."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2019-02-11

Recalls for the 2018 Chevrolet IMPALA

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"general motors llc (gm) is recalling certain 2018-2019 chevrolet equinox, impala, cruze, volt and bolt ev vehicles, gmc terrain vehicles, buick lacrosse and regal vehicles, cadillac xts and xts professional vehicles and 2018 chevrolet malibu vehicles. the rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance."
Consequence:
A reduction of braking performance can increase the risk of a crash.
Remedy:

GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.

Component(s) Involved: SERVICE BRAKES, HYDRAULIC > FOUNDATION COMPONENTS > DISC > CALIPER
Date of incident: 2018-08-30

CHEVROLET Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

CHEVROLET ranks 2 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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