2019 Chevrolet IMPALA - Ratings, Complaints and Recalls

The 2019 Chevrolet Impala has an impressive overall safety rating of 5 out of 5, indicating it excels in crash tests and overall safety performance. The car received high ratings in front and side crash tests, as well as for rollover and side pole crash scenarios. It is equipped with standard electronic stability control for enhanced handling and safety on the road. Additionally, the Impala offers optional forward collision warning and lane departure warning systems to further enhance driver safety.

Despite its strong safety performance, it is worth noting that there have been 17 complaints reported for this vehicle. Additionally, there has been 1 recall issued for the 2019 Chevrolet Impala, which highlights the importance of staying informed about any potential safety issues and ensuring they are addressed promptly.

Top stats at a glance

Complaint Count

17

Recall Count

1

Investigation Count

0

Safety Rating

5/5

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Safety Features

2019 Chevrolet Impala 4 DR FWD Safety Features

Here are the safety features that come as standard on the 2019 Chevrolet Impala 4 DR FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2019 Chevrolet Impala 4 DR FWD Safety Ratings

Here we have the crash and rollover ratings for the 2019 Chevrolet Impala 4 DR FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2019 Score 2020 Score
Overall Front Crash Rating Not Rated 5 5
Front Crash Driver Side Rating 5 5 5
Front Crash Passenger Side Rating 5 4 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2019 Score 2020 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 4 4 4
Side Crash Passenger Side Rating 4 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2019 Score 2020 Score
Rollover Rating Not Rated 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2019 Chevrolet IMPALA

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"my 2019 impala is equipped with heated steering wheel, in the past week it stopped working, only to discover it had a blown fuse. i changed the fuse only to have it blown a second time. at this point i realized something more involved was wrong, took car to dealer to have checked & repaired. they repaired/ replaced steering wheel heater module & fuse. was working day i picked up, the following day was going out an proceeded to get comfortable in car an to my disappointment heated wheel again was not working , checked an found fuse was blown yet again . will again check with advisor an schedule another appointment asap to have problem looked into further & corrected. as of now there are no other issues & car is drivable."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2022-07-12

Complaint:
"my car is equipped w/a heated steering wheel. attempted to turn on one cold morning only to discover it was not working. checked the manual to locate fuse box found fuse was blown, replaced fuse started car up to check heated steering wheel & nothing. again checked fuse...blown again. now concerned of a possible electoral problem. contacted local dealer an scheduled an appointment to have checked out furthered. no other issues at this time."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2022-02-12

Complaint:
"the 2019 chevrolet impala lt has 52,000 miles on it. now the ac compressor not getting any power to it. the compressor just start blowing out hot air. the car had 34,428 miles on it when i bought the car. the chevy dealership can't find the problem. they put r1234yf freon in it and make sure the pressure was just right. and they telling me that i don't have factory warranty on it. just believe that chevy should fixs this problem. i shouldn't have to pay for this. after only having the car for 3 months. i love my car and i won;t trade it for nothing else. i save up $10,000 to put down on my car that i really want. and now this happend."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2020-07-09

Complaint:
"the sound i'm my car has gone out 4 different times. no blinker sound, radio, no sound when the doors are open nothing. when i turn the volume up it does not even show on the car. there isn't a peep of sound. i took it in once & of course that time it turned on than turned right back off. we took the spark plug out cleaned it put it back in, it worked for a couple days than right back off again, no sound i'm the whole car."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2020-10-04

Complaint:
"2019 chevrolet impala. consumer writes in regards to horn assembly problem. consumer stated that horn does not sound when pressing horn icons on steering wheels. *ld the consumer stated the only way to activate the horn is to press the near the airbag symbol which is inconsistent with the owner's manual. the vehicle was inspected and was determined to be operating as designed. *js"
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2020-05-12

Recalls for the 2019 Chevrolet IMPALA

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"general motors llc (gm) is recalling certain 2018-2019 chevrolet equinox, impala, cruze, volt and bolt ev vehicles, gmc terrain vehicles, buick lacrosse and regal vehicles, cadillac xts and xts professional vehicles and 2018 chevrolet malibu vehicles. the rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance."
Consequence:
A reduction of braking performance can increase the risk of a crash.
Remedy:

GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.

Component(s) Involved: SERVICE BRAKES, HYDRAULIC > FOUNDATION COMPONENTS > DISC > CALIPER
Date of incident: 2018-08-30

CHEVROLET Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

CHEVROLET ranks 2 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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