2017 Chevrolet SILVERADO 2500 - Ratings, Complaints and Recalls

"the contact owns a 2017 chevrolet silverado. the contact stated that the vehicle was previously repaired under nhtsa campaign number: 19v761000 (service brakes, hydraulics, service brakes, electronic stability control). the contact stated that while driving at 55 mph, the brake pedal was depressed; however, the vehicle failed to reduce speed and stop immediately, which caused the contact to rear-end another vehicle. the contact sustained injuries and received medical attention. a police report was filed. the vehicle was towed to a tow shop. the vehicle has not been deemed totaled. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 50,000."

"i was on a 2 hour drive hauling my 8000lbs trailer when the service trailer brake alarm went off. it constantly dinged the whole 2 hour trip and caused my trailer brakes not to work putting me and my family in danger hauling such a load with no brakes. not only do i have no brakes but the truck is deemed undrivable due to the constant distractions of the dinging. it also inoperates the message screen to see my speed or to use any other functions like voice commands and radio. i have numerous shops look at it and wasted a few hundred bucks in parts and labor to find this problem with no resolution insight. this is due to a faulty wiring harness somewhere in the truck."

"tl* the contact owns a 2017 chevrolet silverado 2500. the contact stated while driving in reverse down a hill there was an abnormal popping noise detected. the contact depressed the brakes however they were soft and failed to respond. the accelerator pedal was depressed but failed to respond. the emergency brake was engaged however, failed to respond. the contact crashed into the mountain. there were no warning lights illuminated. there were no reported injuries. the vehicle was restarted and worked as designed. an independent mechanic test drove the vehicle but was unable to determine the cause of the failure. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was contacted however no further assistance was provided. the failure mileage was 126,047."

"tl* the contact owns a 2017 chevrolet silverado. the contact stated that while driving at various speeds, an abnormal clunking sound was heard coming from the vehicle. the contact also stated that the oil level was always low. there was no warning. the vehicle was taken to the midway chevrolet located at (2323 w bell rd, phoenix, az 85023) where the technician repaired the vehicle under nhtsa campaign number: 19v645000 (service brakes, hydraulic), the failure recurred. the manufacturer was made aware of the failure and told the contact to take the vehicle back to the dealer. the vehicle was not repaired. the failure mileage was approximately 3,000."

"my 2017 chevy 2500hd silverado shakes hard when the brakes are applied."

"while coming to a stop in turn lane, brake assist light came on. intermittent issue. after couple days of experiencing, i take truck in to find out about recall. they perform reprogramming. doesn't fix issue. tell me i have to pay diagnostic fee. thy find vacuum pump needs replacing. they covered cost under "special coverage" because they know it's faulty (but not covered already under recall?). they say it's fixed. i pick the truck up, brake assist light comes on driving out the parking lot. take it back next day. they tell me "pin" in the connector is broken causing "ground fault." they charge me $500+ to run new wire in wire harness. same connector that would have to be touched while replacing vacuum pump. i pay to have pin fixed. 3 weeks later, brake assist light comes back on with same exact symptoms. this time, they tell me ecbm need to be replaced. not just reprogrammed. somehow, the prior times, the error code wasn't stored. a) errors aren't being stored b) they're covering their warranty cost by charging for other adjacent parts c) brake assist issue going on for nearly 8 weeks now unresolved. they need to expand their recall to include adjacent "connectors" which the dealer admits hardly ever fail. also should include vacuum pump not just as special coverage. also, recall should expand to replace ecbm because apparently they aren't storing fault codes when they occur. i read this same thing across many forum posts online. all the same issues. hard braking, or soft mechanical brake feel. i've now spent 1100 dollars on a problem that falls squarely within the description of the recall. they tell me that "these parts" aren't covered under the recall. i say, expand the recall. recall states they don't have to include this in sec filings. i think they are under representing their true costs. my gm case #9-5696419690"

"trailer brake control module light illuminated in the dash. this may cause the vehicle to be inoperable unexpectedly. this part may be associated with a reprogramming issue that was on another recall. customer is burdened with repair costs and the module is in high demand as part of a 'national recall'. i have been waiting 6 weeks for the back ordered part. i was told it was delayed as result of a labor strike."

"brakes squeaked and tight and not functioning right"

"tl* the contact owns a 2017 chevrolet silverado. the contact stated that while traveling at 70 mph, the brakes failed to operate. the contact was able to stop the vehicle with his emergency brake and pulled the vehicle off to the side of the road. the contact took the vehicle to bob stall chevrolet (7601 alvarado rd, la mesa, ca 91942) to have the vehicle serviced under nhtsa campaign number: 19v645000 (service brakes, hydraulic);however, the dealer did not have the parts to service the vehicle. the vehicle remained in their possession for 6 weeks. the contact requested a loaner vehicle which was denied. the manufacturer had been notified of matter and have offered no assistance. the vehicle had not been repaired. the failure mileage was approximately 41,000."

"my 2017 silverado is experiencing a very hard brake pedal at slow speeds. i took it into the dealership in october 2019 for the recall pertaining to this issue where they reprogram the braking unit. i had taken it in for that recall just as a preventative measure but now 4 months later i have a very hard brake pedal at slow speeds. i had not had a braking issue until now. when it acts up the pedal is so hard it makes it difficult to stop the truck. it seems to have a hard brake pedal when i'm going slow as in bumper to bumper traffic or parking the vehicle in a parking lot while applying the brakes off and on while doing so."