2012 Ford ESCAPE HEV - Ratings, Complaints and Recalls

"12/3/2020 recall 16s41-fuel delivery module flange replacement was performed on vehicle at ford dealership. upon starting the vehicle, i noticed a long crank & engine light was on. technician advised the issue would resolve itself in a few days. it did not. 12/16/2020 returned to ford dealership for for diagnostic of long crank & engine light. techs determined there was a defect in the hose. according to them, they replaced the faulty part and issue was fixed. it was not. i was advised again, after some time the issue would be resolved. it was not. 05/5/21 returned to ford dealership for diagnostic & repair of same. techs advised they replaced a clamp, and that the fuel delivery module installed was defective(again) causing a leak down. they refused liability and advised i needed the fuel pump replaced at my own expense($628). i declined."

"after the fuel line recall was repaired in 2020 the engine stutters before it cranks completely. i reached out to ford and the only thing they did was offer 20 dollars off the diagnostic fee at the dealership."

"tl* the contact owns a 2012 ford escape. while driving at an unknown rate of speed, the check engine indicator illuminated. the contact also stated that the check fuel intake lid indicator illuminated intermittently after filling the vehicle with fuel. the contact associated the failure with nhtsa campaign number: 16v777000 (fuel system, gasoline). the dealer and manufacturer were not notified. the vehicle had not been repaired. the failure mileage was unknown."

"check engine light on when driving and when parked and engine running and smell of raw gas fumes near left rear wheel area. shop tested found code p0456 traced to cracked and leaking electric fuel pump. replaced pump now ok . in checking i found there was a recall #16s41 for 2012 escape with v6 engine , my car is a 4 cyl . not incl. in recall but produced in same production sequence production date 8-11 sales date 11-19-2011 the above recall was for leaking fuel pump .i believe my car should have been recalled also . i contacted dealer they referred me to ford co. filed case #cas-21767319 on 5-29-19 ford said no recall ,sorry no help with repair bill .i believe this should have been recalled as a safety hazard also covered under emission warranty 8 yeas or 80,000 miles i wrote to dealer 9-12-2019 no response car had 79.795 at time of repair. i still have the car and the defective fuel pump if inspection is required. this condition was on public street and private property moving and stationary. my car could have been involved in a fire if the cause of the fuel leak wasn't detected."

"after performing the recall the problem continue showing check fuel tank inlet..in the panel and then checking engine ligth on ..its been a solid problem for the last few years and ford should get the rigth way to fix the problem"

"after having the recall 16s41 fuel delivery module flange replacement service, my vehicle would occasionally not successfully start but would continue to try. i called the dealership where it was serviced and they took a look, but found nothing. less than two months have passed and i notice new issues; vehicle chugs down the highway almost boggy-like; when filling with gasoline the pump stops at 3/4 tank and not full; spits gasoline back out; overall sounds significantly different running."

"evaporation system leak occurred and fuel tank pipe assembly had to be replaced. car did not start and needed to be towed."

"upon leaving work on july 31st 2018 i noticed an odd smell as i approached my 2012 ford escape limited. upon getting closer to the car i noticed the smell was gas. i was alarmed thinking my vehicle may not start or could possibly explode if i tried. when opening the door the smell was unbearable. after calling my son he said that there was a recall for my generation ford for a cracking fuel pump. he said it will be safe to start but will be leaking gas everywhere so keep an eye on the gauge. after starting the car i noticed that the gas level was almost 1/2 a tank lower than when i arrived just 8 hours before. i rolled all four windows down and drove the car the shop i've been visiting and trust. they took my vehicle in on august 1st 2018 and said that they will look into it. after diagnosing the problem they discovered it that the fuel pump was cracked. with only 31,000 miles. after attempting to reach the dealer and the ford customer service program they told me that the vehicle is not covered under the recall issued by nhtsa. this vehicle seems to fall in every category other than a seven month difference on the build number. ford said that they are unable to assist me in recovering my money for a recall that is on the same year make model and trim level."

"on approximately may 25, 2019, i was at a local gas station to fill up my vehicle, a 2012 ford escape xlt, with gas. while filling the gas tank to full, the automatic shut off failed causing gas to forcefully splash back out of the gas tank, onto me and the ground next to the gas pump. the attendant at the gas station followed their protocol for a gas spill. i filled up the gas take at other local gas stations and the problem continued. on june 5, 2019 i scheduled a repair at my local ford dealership. i paid for a faulty vent valve and a solenoid asy to be replaced for $ 463.08. they stated on my receipt that they added 6 gallons of gas to confirm the repair. a week later i refueled my vehicle in another city, and the problem with the gas overflowing continued. i took the vehicle back to the ford dealership july 5, 2019, and explained the problem was not resolved. they told me they dropped the gas tank and tested the components and told me it was a faulty valve. they informed me "they talked to detroit" and i would need to replace the "gas tank assembly" and i would be given a "discount" on the repair since i had paid almost $500 for the first repair. the estimate for the second repair was $1,000. i asked of there was a warranty on the repair that was done previously, and was told no. i did not get the repair done this time because the problem was supposed to be corrected and wasn't. there apparently is not warranty on the repair that was done. i am shocked that it will cost an estimated $1,000 more to repair a problem that they said was fixed, and possibly no guarantee on the repairs. after contacting the ford motor company in michigan, i was told the individual dealerships are in charge of their customer service and that ford corporate couldn't help with my problem. i contacted this agency and was given this case number-11234836."

"tl* the contact owns a 2012 ford escape. while fueling the vehicle, fuel spewed out of the tank. the vehicle was taken to valley ford (509-453-3125, located at 910 s 1st st, yakima, wa 98901) where the vent valve and solenoid were replaced; however, the failure recurred. the vehicle was taken back to the same dealer, but could not be repaired. the manufacturer was made aware of the failure and did not assist. the vehicle was not repaired. the failure mileage was approximately 110,364."