2009 Ford ESCAPE HYBRID - Ratings, Complaints and Recalls

"the contact owns a 2009 ford escape hybrid. the contact stated while stopped, the steering wheel started shaking abnormally. the vehicle then lost power steering functionality. the vehicle was taken to an independent mechanic and the power steering control module was reset; however, the failure recurred. the vehicle was taken to the independent mechanic and the mechanic stated that the vehicle was experiencing similar failure as in nhtsa campaign number: 14v284000 (steering) and advised the contact to reach out to the dealer. the dealer was contacted, and the dealer stated that the vehicle was not included in nhtsa campaign number: 14v284000 (steering). the manufacturer was contacted, and the manufacturer also stated that the vehicle was not included in the recall. the failure mileage was 270,000."

"the contact owns a 2009 ford escape hybrid. the contact stated that while driving at an undisclosed speed, the power steering assist failed, causing the steering wheel to be difficult to maneuver. the power steering sensor failed warning message was displayed. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure but informed the contact that there was no recall associated with the vin. the failure mileage was approximately 140,000."

"the contact owns a 2009 ford escape hybrid. the contact stated that while operating the vehicle the steering wheel would shake and vibrate before eventually the message "torque sensor failure" had displayed and the steering wheel became difficult to turn in either direction. the vehicle was taken to the local dealer who diagnosed that the steering torque sensor and possibly the steering rack were faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the issue and informed the contact that the vehicle was not included in nhtsa campaign number 14v284000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was approximately 158,000."

"the contact owns a 2009 ford escape hybrid. the contact stated that after his wife started the vehicle, it was discovered that the power steering assist had malfunctioned, and the steering wheel was very difficult to turn in either direction. the cause of the failure was not yet determined. the manufacturer and local dealer were notified of the failure, but no assistance was offered. the failure mileage was 59,746."

"the contact owns a 2009 ford escape hybrid. the contact stated that the steering wheel was locked after starting the vehicle. several unknown warning lights were illuminated. the dealer was made aware of the failure and advised the contact to take the vehicle in for a diagnostic test. the dealer also informed the contact that there was no open recall on the vehicle. the manufacturer was not notified of the failure. the vehicle was not diagnosed nor repaired. the approximate failure mileage was 130,000. the vin was not available."

"the contact owns a 2009 ford escape. the contact stated that start-up of the vehicle, excessive force was needed to steer the vehicle. there was no warning light illuminated. upon investigation, he discovered nhtsa campaign number: 14v284000 (steering) which he linked to the failure. the contact drove the vehicle to a dealer where they diagnosed the vehicle with a defective steering column assembly; however, his vehicle was not included in the recall. the contact then took the vehicle an independent mechanic where they diagnosed the vehicle with the same failure and informed him that his vehicle should be covered under the recall. the manufacturer was also notified of the failure and referred him nhtsa for assistance. the vehicle had yet to be repaired and remained in the possession of the independent mechanic. the failure mileage was unknown."

"the contact owns a 2009 ford escape. the contact stated that while driving at various speeds, the power steering failed intermittently without warning. upon investigation, the contact discovered nhtsa campaign number: 14v284000 (steering) which she linked to the failure. the contact had taken the vehicle to the dealer where they informed her that an unknown sensor had caused the power steering failure. additionally, the contact was informed that the driveshaft needed to be replaced. the contact was informed that the vin was not under recall. the manufacturer was notified of the failure and referred the contact to nhtsa for assistance. the vehicle was not repaired. the failure mileage was approximately 85,000."

"tl* the contact owns a 2009 ford escape hybrid. the contact stated that while driving at various speeds, the steering wheel ceased causing the vehicle to become difficult to steer. the power steering failure warning light illuminated. the vehicle was not diagnosed nor repaired. a dealer was not contacted. the manufacturer was not notified of the failure. the contact mention nhtsa campaign number: 14v284000 (steering) as a possible solution to the failure however, the vin was not included. the failure mileage was approximately 181,011."

"tl* the contact owns a 2009 ford escape hybrid. the contact stated that while driving 30 mph, the steering wheel was extremely hard to turn, without warning. the contact called hassett ford (3530 sunrise hwy, wantagh, ny 11793, (516) 785-7800) however, the vehicle was not diagnosed nor repaired. the vehicle was taken to an independent mechanic who informed the contact that there was faulty torque sensor in the transmission. the manufacturer was contacted but, no further assistance was provided. the failure mileage was unknown."

"tl* the contact owns a 2009 ford escape hybrid. the contact stated that after entering the vehicle and starting the vehicle, the steering wheel was difficult to turn. there was no warning light illuminated. the contact turned off and restarted the vehicle three times and the vehicle started to operate as designed. the vehicle was taken to carcare import and domestic (350 rockland rd, hendersonville, tn 37075 (615) 822-5002) where the vehicle was diagnosed and the contact was informed that the power steering control module failed and needed to be replaced. the vehicle was not repaired. the contact mentioned nhtsa campaign number: 14v284000 (steering) as a possible solution to the failure however, the vin was not included. the manufacturer was notified of the failure. the contact was informed that the vehicle was previously repaired under the recall. the failure mileage approximately 129,088. *bf the consumer stated the vehicle had been taken in to be repaired on multiple occasions but, the failure persisted."