2020 Ford EXPEDITION - Ratings, Complaints and Recalls

The 2020 Ford Expedition SUV 2WD has received an impressive overall safety rating of 5, indicating top-notch protection for its occupants in various crash scenarios. The vehicle also boasts a perfect score across different crash tests including front, side, and pole crash ratings. In terms of additional safety features, the Ford Expedition comes equipped with standard electronic stability control and forward collision warning, offering drivers added peace of mind on the road. Lane departure warning is available as an optional feature for further safety enhancements.

Despite its stellar safety ratings and advanced safety features, it's worth noting that there have been 116 complaints filed against this model. Additionally, there have been 9 recalls issued for the 2020 Ford Expedition, highlighting the importance of addressing potential issues promptly to maintain a high level of safety for drivers and passengers.

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Top stats at a glance

Complaint Count

116

Recall Count

9

Investigation Count

1

Safety Rating

5/5

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Safety Features

2020 Ford Expedition SUV 2WD Safety Features

Here are the safety features that come as standard on the 2020 Ford Expedition SUV 2WD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2020 Ford Expedition SUV 2WD Safety Ratings

Here we have the crash and rollover ratings for the 2020 Ford Expedition SUV 2WD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2020 Score 2024 Score
Overall Front Crash Rating Not Rated 5 5
Front Crash Driver Side Rating 5 5 5
Front Crash Passenger Side Rating 5 5 5

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2020 Score 2024 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating Not Rated 5 5
Side Crash Passenger Side Rating Not Rated 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2020 Score 2024 Score
Rollover Rating Not Rated 3 3
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2020 Ford EXPEDITION

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"we have had continuing issue related to the 10r80 10 speed transmission that ford uses in the expeditions (for us) along as in the f-150's, explorers, and other vehicles. we had repair under warranty and now the issue is back doing the exact same issues as before. multiple people that we know with this transmission also have shifting/hard engagement issues, have had work done, then the issues come back."
Components Involved: POWER TRAIN
Date of incident: 2022-01-03
Complaint:
"when driving the vehicle will jerk and lag between gears. at 70 mpg while excelling the car will jerk and some times pop out of gear and slowdown. sometimes during slow down it does the same."
Components Involved: POWER TRAIN
Date of incident: 2025-09-01
Complaint:
"transmission lost power, revved up high and wouldn't shift into gear. all this happened while driving. taking to ford dealership for a second time for the same thing. car is equipped with the 10r80 transmission."
Components Involved: POWER TRAIN
Date of incident: 2024-03-01
Complaint:
"the contact owns a 2020 ford expedition. the contact stated when the vehicle was first started, the vehicle hesitated before shifting out of park(p) into drive(d). the contact stated that the vehicle also hesitated while driving at various speeds and then jolted into the next gear. additionally, the contact stated that after reversing down the driveway and attempting to shift reverse(r) to drive(d) the vehicle hesitated and was still rolling backwards after the contact had shifted to drive(d). the contact stated no warning light was illuminated. the contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 36,000."
Components Involved: POWER TRAIN
Date of incident: 2023-03-02
Complaint:
"the contact owns a 2020 ford expedition. the contact stated while driving 60 mph and depressing the accelerator pedal, the rpms increased; however, the vehicle failed to respond and downshifted. the message "transmission fault" was displayed. the contact was able to veer to the side of the road. the contact stated that after 15 minutes, the vehicle made an abnormal clunking sound and shuddered while the transmission shifted into gear. the contact continued driving at low speeds. the dealer was notified of the failure. the dealer informed the contact that the failure was a manufacturer’s defect; however, the vehicle was not covered under warranty due to the mileage. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and a case was opened. the failure mileage was approximately 65,600."
Components Involved: POWER TRAIN
Date of incident: 2025-07-12
Complaint:
"when you rapidly accelerate the power train slips into neutral and you lose power and the engine revs. let off accelerator and it reengages. the first time i got a warning “wrench” and error message in the ford pass app.the next several times no “wrench” or error message. ford knows the problem exist. they have tsb 23-2249 out that list all covered year and models that the problem can exist on as well as repair instructions. this problem is a safety hazard if you are attempting to enter onto the interstate and you lose power."
Components Involved: POWER TRAIN
Date of incident: 2025-06-08
Complaint:
"the contact owns a 2020 ford expedition. the contact stated while driving 75 mph, the vehicle suddenly shifted into neutral independently. the contact was able to pull over to the shoulder of the roadway, after which the vehicle returned to normal functionality. however, the failure became a regular occurrence. no warning lights were illuminated. the vehicle was taken to the dealer, who was unable to duplicate the failure. the vehicle was taken to another dealer, who was also unable to duplicate the failure. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 45,000."
Components Involved: POWER TRAIN
Date of incident: 2024-03-11
Complaint:
"driving down road went to pass and lost all power almost causing a collision. then transmission reengaged.with a very loud thud. vehicle continues to do this and has done this since day. one randomly when downshifting usually around the eighth gear."
Components Involved: POWER TRAIN
Date of incident: 2023-05-04
Complaint:
"the contact owns a 2020 ford expedition. the contact stated while driving at various highway speeds, the transmission malfunctioned, causing the vehicle to suddenly decelerate. additionally, the transmission abruptly shifted into gear and while attempting to accelerate from a stationary start, the engine revved very high causing the vehicle to abruptly lunge forward. the vehicle was taken to the local dealer who rebuilt the transmission on two separate occasions, but the failure persisted. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was 60,000."
Components Involved: POWER TRAIN
Date of incident: 2023-01-09
Complaint:
"routinely the vehicle shifts erratically, can't seem to find the right gear, and loses power. i am surprised that i have not been rear-ended yet as the vehicle loses power on busy roads and freeways."
Components Involved: POWER TRAIN
Date of incident: 2025-03-10

Recalls for the 2020 Ford EXPEDITION

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"ford motor company (ford) is recalling certain 2020 expedition vehicles. the seat belt tension sensor may incorrectly classify a child occupant as an adult."
Consequence:
In the event of a crash, the incorrect classification would enable the passenger air bag to deploy instead of disabling it, increasing the risk of injury to the seat occupant.
Remedy:

Ford will notify owners, and dealers will replace the seat belt buckle, free of charge. The recall began October 16, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S54.

Component(s) Involved: SEAT BELTS
Date of incident: 2020-09-23
Recall:
"ford motor company (ford) is recalling certain 2020 expedition vehicles. the front passenger seatbelt buckle's belt tension sensor (bts) may malfunction and may result in the seat occupant being misclassified."
Consequence:
In the event of a crash, the restraint system may not provide the intended level of protection, increasing the risk of injury.
Remedy:

Ford will notify owners, and dealers will replace the front passenger seatbelt buckle, free of charge. The recall began May 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S17.

Component(s) Involved: SEAT BELTS
Date of incident: 2020-04-16

FORD Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

FORD ranks 1 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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