2017 Ford EXPLORER - Ratings, Complaints and Recalls

The 2017 Ford Explorer boasts an impressive overall safety rating of 5 out of 5, making it a top choice for safety-conscious consumers. Not only does it excel in front and side crash tests with high ratings across the board, but it also features electronic stability control as a standard safety feature. For additional safety measures, the Explorer offers optional forward collision warning and lane departure warning systems, enhancing its safety profile even further.

Despite its strong safety record, it is important to note that the vehicle has received a considerable number of complaints, totaling 924, as well as 10 recalls. While these numbers may raise some concerns, it is essential for Ford to address these issues promptly to ensure the continued safety and satisfaction of Explorer owners. Overall, with its exceptional safety ratings and advanced safety features, the 2017 Ford Explorer stands out as a reliable and secure choice for drivers and families alike.

Top stats at a glance

Complaint Count

924

Recall Count

10

Investigation Count

2

Safety Rating

5/5

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Safety Features

2017 Ford Explorer 4 DR SUV FWD Safety Features

Here are the safety features that come as standard on the 2017 Ford Explorer 4 DR SUV FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2017 Ford Explorer 4 DR SUV FWD Safety Ratings

Here we have the crash and rollover ratings for the 2017 Ford Explorer 4 DR SUV FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2017 Score 2022 Score
Overall Front Crash Rating Not Rated 5 Not Rated
Front Crash Driver Side Rating 4 4 Not Rated
Front Crash Passenger Side Rating 5 5 Not Rated

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2017 Score 2022 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2017 Score 2022 Score
Rollover Rating Not Rated 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2017 Ford EXPLORER

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"me levanté por la mañana para llevar mis hijos ala escuela y ya estaba rayada la troca ..desconocido"
Components Involved: UNKNOWN OR OTHER
Date of incident: 2025-06-01

Complaint:
"front windshield rubber trim is disintegrating, dry rotted and cracked throughout, separating from windshield, pieces about to fly off. vibrates and makes sound when driving 55 mph or more."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2025-04-12

Complaint:
"driver side window button does not work. all others do. there is no reason this should not work on a car with so few miles 18,700 and less than 7 years old."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2025-04-12

Complaint:
"the rubber windshield trim is detaching from the windshield, causing a loud rattling/vibrating noise inside the vehicle. this issue also allows debris to get between the windshield and the windshield frame, causing even further damage."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-09-07

Complaint:
"the gasket/seal surrounding the windshield on the passenger side front windshield was breaking off in sections. i had the dealer look at it while it was in the shop for some other recall work since i had only noticed it the day or so before. i was told it was the pillar moulding was coming apart but it was not a covered item. (oct 2022) and the gasket itself was a wear and tear item. the gasket has continued to come off and has now caused the windshield to leak substantially."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2022-10-10

Complaint:
"in 2019 the front passenger b pillar came loose and flew off while driving, this has been repaired. in 2022 the windshield a pillar came loose and had been repaired by myself. now in 2023 the front driver b pillar is coming loose and is pending repair. there is an existing safety report for these same issues, pe 23-001."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-01-12

Complaint:
"windshield trim flew off on the freeway going 65mph causing damage to a vehicle behind me. this problem has been reported to my nearest ford dealership."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-01-11

Complaint:
"2017 ford explorer windshield trim is starting to come off. pieces have flown off behind the vehicle."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-03-11

Complaint:
"windshield molding is falling apart. windshield cowl fell apart and had to be replaced. now rest of molding falling apart, as well as interior door molding."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-02-11

Complaint:
"rubber front windshield trim is deteriorating in the sun. pieces are braking off while driving & causes a whistling sound."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2024-01-10

Recalls for the 2017 Ford EXPLORER

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"ford motor company (ford) is recalling certain 2011-2017 explorer vehicles. the rear suspension toe links may fracture due to stress on the rear suspension."
Consequence:
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy:

Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.

Component(s) Involved: SUSPENSION > REAR
Date of incident: 2019-06-10

Recall:
"ford motor company (ford) is recalling certain 2013-2017 explorer vehicles originally sold, or ever registered, in connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia, wisconsin, and the district of columbia. exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link."
Consequence:
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy:

Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.

Component(s) Involved: SUSPENSION > REAR
Date of incident: 2021-07-15

Recall:
"ford motor company (ford) is recalling certain 2013-2017 explorer vehicles originally sold, or currently registered in connecticut, delaware, the district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia, and wisconsin that were previously repaired under a prior recall numbers 16v-245 or 19v-435. the outboard section of a rear suspension toe link may fracture."
Consequence:
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy:

Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.

Component(s) Involved: SUSPENSION > REAR
Date of incident: 2020-10-30

FORD Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

FORD ranks 1 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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