2020 Ford F-150 SUPER CREW - Ratings, Complaints and Recalls

"the contact owns a 2020 ford f-150. the contact stated that while driving at approximately 70 mph, the vehicle unintendedly shifted into neutral and then back into drive. the contact was able to continue driving. the wrench symbol warning light was illuminated. the vehicle had been taken to the dealer to be diagnosed. the mechanic retrieved dtc code: p2703. the contact was informed that the failure was related to tsb with nhtsa id number: 10245418 (power train). the vehicle had been taken to the dealer 3 times for the same failure. the vehicle was not repaired. the manufacturer had been informed of the failure and referred the contact to the nhtsa hotline to file a complaint. the failure mileage was 42,000."

"driving on the highway, at approx 70 mph, truck suddenly shifted to neutral, though gear indicator showed in 1st gear. after several seconds the truck shifted back into high gear with a jolting bang. this happened three times in a row, then the service light came on, and truck continued to operate but not up shift to 10th gear. this happened after about 1 hour of driving. a few hours later on the return trip home the same thing happened after 45-60 mins of driving at highway speeds. truck at times does not go into gear when at stand still (shifting out of park), or slams into gear very had, jolting the occupants."

"the contact owns a 2020 ford f-150. the contact stated while driving 50-55 mph and depressing the accelerator pedal, the vehicle failed to respond and shuddered. there was no warning light illuminated. the contact released the accelerator pedal until the vehicle stopped shuddering. the contact was able to continue driving. the contact stated that the failure had been recurring while driving. the vehicle was taken to a transmission specialist, where it was diagnosed that the torque converter had experienced a mechanical failure. the dealer determined that the transmission needed to be rebuilt or replaced. the vehicle was not repaired. the dealer was not notified of the failure. the manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 150,000."

"my vehicle has 60,000 miles on it and my transmission slips and loses power between gears 3-6 when speeding up to get on the highway / merge. i have nearly gotten into countless accidents because of this problem. i have brought it to my local ford dealership’s attention 3 separate times now and they have offered me “software updates” that do not fix the problem. this is a major safety concern of mine and i have 4 years of payments left on this truck that will probably kill me one day in southwest florida traffic. ford continues to ignore the problem that everyone i know has with the 10 speed transmission and something needs to be done. it is criminal on their part knowingly ignoring us all"

"my truck was purchased new and has 43900 miles on it. i have had the vehicle into the dealer once already for the rear end/ transmission slipping. the dealer stated they “ completed a computer update “ and the problem was fixed. the update seemed to help a little, however six months later……issue seems to have returned and i’m seriously thinking there is a defective transmission installed on all the 2020 f150 crew cabs with the 2.7 liter engine."

"the transmission failed and the vehicle completely shut down while i was driving down a 70 mph road. my safety and the safety of others was put at risk because my vehicle significantly decelerated on a 70 mph highway when the transmission failed. the dealer confirmed that the 3rd gear of the transmission is destroyed and then transmission needs to be replaced. the manufacturer has reviewed the dealer's findings and confirmed the transmission will need to be replaced. the light on the dashboard came on as the transmission was failing (maybe 5-10 seconds before the deceleration). prior to that, i had no warning signs whatsoever other than some harder than normal shifting from time to time. i know the manufacturer has had significant issues with the 10-speed transmissions like the one in my vehicle. it is only a matter of time until the transmission on someone's vehicle gives out at the wrong time and someone is seriously injured or killed. given the number of reported issues, it is time for the manufacturer to recall this part or extend warranty coverage for issues that may arise. it is a design defect with the transmission."

"unable to accelerate vehicle while driving on the freeway. the vehicle began making clucking sounds and jerking when trying to accelerate. you could feel vehicle shift harshly and was struggling to shift. while trying to merge onto the expressway, this became extremely dangerous when i was unable to accelerate. i was able to exit freeway and the problem stopped. a couple of weeks later while driving on the freeway the issue occurred again this time for a longer period of time, unable to accelerate another driver on the freeway flagged us down to inform us that smoke was coming out of the vehicle. we were not able to see or smell any smoke while inside of the vehicle. we were able to exit the freeway pullover and had the car towed to the ford dealership. we are currently waiting for more information. this was extremely scary and could’ve been much worse. luckily we were able to get off freeway and exit the truck."

"the automatic transmission jumps and tries to go forward when the truck is started. even though it is still in park. i’m afraid that it will actually go forward and hit something or someone. my investigation online has found a lot of complaints regarding the 10 speed automatic transmission in this vehicle."

"when entering the passing gear, or automatically downshifting, the transmission shifts very rough. a sudden jerk. i’ve asked at the ford dealership, but they say there is no recall on this. another friend with an older model f150 experienced the same thing. the sudden jerk affects the stability of driving the vehicle. especially when driving using cruise control. it does not feel safe."

"transmission is shifting harshly, slipping, making a clunking noise, and going into neutral when going down the road. it's under warranty and i took it to a ford dealership in mid august and they said they can't look at it until september 18. in the meantime it continues to do this which is going to cause premature wear and tear on other parts of power train."