2010 Ford FLEX - Ratings, Complaints and Recalls

The 2010 Ford Flex 4-DR. w/SAB has not been rated for overall safety by NHTSA. However, it received impressive ratings of 5 stars for both the front and side crash ratings on the driver's and passenger's sides. This indicates that the car provides excellent protection in the event of a crash from multiple angles. The vehicle also received a 4-star rating for rollover protection, denoting a relatively low rollover possibility.

In terms of safety features, the Ford Flex comes equipped with standard electronic stability control, which enhances control and reduces the risk of skidding. However, it does not have forward collision warning or lane departure warning systems, which could provide additional preventative safety measures.

Additionally, it is worth noting that there have been 132 complaints registered for this model and one recall. While the number of complaints may indicate some consumer dissatisfaction, the single recall suggests that the manufacturer is taking steps to address any potential safety issues promptly. It is important for potential buyers to consider these factors alongside the safety ratings when evaluating the overall safety of the 2010 Ford Flex.

auto generated summary, may be inaccurate.

Top stats at a glance

Complaint Count

132

Recall Count

1

Investigation Count

0

Safety Rating

Not Rated

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Safety Features

2010 Ford Flex 4-DR. w/SAB Safety Features

Here are the safety features that come as standard on the 2010 Ford Flex 4-DR. w/SAB

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

No
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

No

2010 Ford Flex 4-DR. w/SAB Safety Ratings

Here we have the crash and rollover ratings for the 2010 Ford Flex 4-DR. w/SAB Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2009 Score 2010 Score 2019 Score
Overall Front Crash Rating Not Rated Not Rated Not Rated
Front Crash Driver Side Rating 5 5 Not Rated
Front Crash Passenger Side Rating 5 5 Not Rated

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2009 Score 2010 Score 2019 Score
Overall Side Crash Rating Not Rated Not Rated Not Rated
Side Crash Drivers Side Rating 5 5 Not Rated
Side Crash Passenger Side Rating 5 5 Not Rated
Combined Side Barrier Pole Rating - Front Not Rated Not Rated Not Rated
Combined Side Barrier Pole Rating - Rear Not Rated Not Rated Not Rated
Overall Side Barrier Rating Not Rated Not Rated Not Rated

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2009 Score 2010 Score 2019 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated Not Rated Not Rated

Complaints for the 2010 Ford FLEX

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"after starting the vehicle and while still stationary the vehicle displayed a 'power steering assist fault' and the power steering failed. the car is very had to steer after getting this error message. i was able to stop and re-start the car and the error message was not displayed again and i was able to drive the car. the error is now happening every 2-3 days depending on the frequency it is driven. if this happens while driving it is very dangerous."
Components Involved: STEERING
Date of incident: 2020-05-03
Complaint:
"tl* the contact owns a 2010 ford flex. while driving 20- 30 mph the steering wheel became difficult to turn. the contact also stated that the steering wheel also pulled to the left and to the right. there were no warning lights illuminated. there was an abnormal rubbing sound detected in the steering wheel. the vehicle was taken to mel hambelton ford 11771 w kellogg ave, wichita, ks 67209 (316) 462-3673 where it was diagnosed as the rack and pinion and power steering assist failed to operate as designed. the vehicle was not repaired. the manufacturer was contacted and informed of the failure. the contact was referred to the nhtsa hotline for assistance. the failure mileage was 141,000."
Components Involved: STEERING
Date of incident: 2022-05-01
Complaint:
"tl* the contact owns a 2010 ford flex. the contact stated that the power steering was faulty. while operating the vehicle, the contact noticed an abnormal burning odor and the steering wheel could not be moved. another motorist helped the contact push the vehicle to the shoulder. on another occasion, while making a sharp turn, the vehicle made an abnormal moan/groan sound. the vehicle was taken to henderson ford (2530 us-41, henderson, ky 42420, (270) 827-3566) where it was diagnosed that a new rack and pinion needed to be installed. the vehicle was repaired and a 'detroit axle rack and pinion' was installed. the contact stated that the vehicle was previously taken to three unknown dealers and the power steering was replaced four times and clocksprings were installed; however, none of the previous remedies repaired the vehicle. the manufacturer was made aware of the failure and sent the technician who installed the 'detroit axle system'. the failure mileage was 150,000."
Components Involved: STEERING
Date of incident: 2016-12-12
Complaint:
"tl* the contact owns a 2010 ford flex. the contact stated that while driving at low speeds the steering wheel was hard and difficult to turn. there were no warning lights illuminated. the vehicle was taken to an independent mechanic who stated that the steering column needed to be lubed. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and referred the contact to nhtsa. the failure mileage was 113,000."
Components Involved: STEERING
Date of incident: 2016-01-05
Complaint:
"after starting the car, a message lit in the counsel stating power steering assist fault. i could not move the steering wheel and had to reset the system and restart the car. this happened once in my driveway and a second time in the wall-mart parking lot.feeling unsafe i drove my car directly to our mechanic and after diagnostic, it was determined a replacement of the power steering gear assembly. i have enclose the receipt for the work done."
Components Involved: STEERING
Date of incident: 2021-06-03
Complaint:
"4 months age my power steering pump fail while driving. we could not get a replacement (new) at my dealer. had a ford re-built pump installed at $450.00, and that failed immediately. still no new pumps available thru ford. i can't get ford to talk to me or my mechanic. i'm having trouble driving my car in this condition. what can be done?"
Components Involved: STEERING
Date of incident: 2018-09-05
Complaint:
"vehicle was in motion at 75 mph when the electronic power assist failed. the car turned to the right unexpectedly. after that the car was extremely hard to steer. i was able to get the car home with no incident. the power steering rack was replaced"
Components Involved: STEERING
Date of incident: 2020-03-06
Complaint:
"the power steering system failed in my 2010 ford flex with less than 80,000 miles. thankfully the failure did not occur while we were driving. we had the car towed to our mechanic who said that the entire steering rack needed to be replaced. the part is $1600 and labor is over $500. there is an active recall of the 2011-2013 ford flex model years for the exact same problem. i called ford and told them i believed there was a safety related defect in the 2010 ford flex that is the same as the problem in the 2011 my that caused the recall. the representative said that because there was not an active bulletin for the 2010 my, ford would do nothing to fix the problem. obviously this is the same problem that is present in later model years. ford's refusal to recall and fix this problem is going to kill someone. if the power steering had gone out while we were driving, there surely would have been a wreck."
Components Involved: STEERING
Date of incident: 2018-03-12
Complaint:
"power steering assist and advancetrac both failed at the same time. it is showing on the driver information screen. there are no codes with a code reader."
Components Involved: STEERING
Date of incident: 2017-12-12
Complaint:
"vehicle equipped with epas steering system that has been part of a recall for 2011-2013 ford flex vehicles with the exact same steering system but for some reason does not include 2010 models. vehicle began having power steering failure upon cold start up in the last few weeks. it would resolve itself in a few seconds. this morning, 8/29/2017, the power steering would not recover and i received a "power steering assist fault" error on my message center screen. after a few minutes, i turned off the car and back on again and the steering worked fine. i turned it off and on yet again and the failure returned. i tried several times and got the failure more times than not. i called ford and was told recall #15s18 did not apply to my vehicle, even though it is the exact same issue with the exact same part as the 2011-2013 vehicles. the vehicle is unsafe to drive."
Components Involved: STEERING
Date of incident: 2019-05-08

Recalls for the 2010 Ford FLEX

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"ford motor company (ford) is recalling certain model year 2009-2012 ford flex, 2008 and 2010-2012 ford taurus, 2008-2009 ford taurus x, 2008 mercury sable, 2009 and 2011 lincoln mks vehicles. the driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash. as such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 208, "occupant crash protection.""
Consequence:
An improperly inflated air bag increases the risk of injury in the event of a crash.
Remedy:

Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C06.

Component(s) Involved: AIR BAGS > FRONTAL
Date of incident: 2016-04-26

FORD Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

FORD ranks 1 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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