2017 Ford FLEX - Ratings, Complaints and Recalls

The 2017 Ford Flex SUV FWD has not been rated for overall safety by the National Highway Traffic Safety Administration (NHTSA). However, it received a 4-star rating for rollover protection. The vehicle comes standard with electronic stability control, which is an important safety feature to help drivers maintain control in challenging road conditions. It also offers optional forward collision warning to alert drivers of potential hazards ahead.

In terms of complaints and recalls, there have been 19 complaints reported for this model, indicating some issues raised by customers. Additionally, there have been 2 recalls issued for the 2017 Ford Flex SUV FWD, which suggests that there have been identified safety concerns that required manufacturer intervention. Overall, while the Ford Flex offers some key safety features like stability control and optional collision warning, the number of complaints and recalls should be taken into consideration when evaluating its safety performance.

auto generated summary, may be inaccurate.

Top stats at a glance

Complaint Count

19

Recall Count

2

Investigation Count

0

Safety Rating

Not Rated

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Safety Features

2017 Ford Flex SUV FWD Safety Features

Here are the safety features that come as standard on the 2017 Ford Flex SUV FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

No

2017 Ford Flex SUV FWD Safety Ratings

Here we have the crash and rollover ratings for the 2017 Ford Flex SUV FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2009 Score 2017 Score 2019 Score
Overall Front Crash Rating Not Rated Not Rated Not Rated
Front Crash Driver Side Rating 5 Not Rated Not Rated
Front Crash Passenger Side Rating 5 Not Rated Not Rated

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2009 Score 2017 Score 2019 Score
Overall Side Crash Rating Not Rated Not Rated Not Rated
Side Crash Drivers Side Rating 5 Not Rated Not Rated
Side Crash Passenger Side Rating 5 Not Rated Not Rated
Combined Side Barrier Pole Rating - Front Not Rated Not Rated Not Rated
Combined Side Barrier Pole Rating - Rear Not Rated Not Rated Not Rated
Overall Side Barrier Rating Not Rated Not Rated Not Rated

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2009 Score 2017 Score 2019 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated Not Rated Not Rated

Complaints for the 2017 Ford FLEX

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"the contact owns a 2015 ford flex. the contact stated that while driving at an undisclosed speed, the vehicle started wobbling. the contact then stated that the vehicle suddenly changed and drove as if the vehicle was merging, while intending to drive straight. the stability track warning light illuminated. the vehicle was taken to the dealer where it was diagnosed that the rear suspension toe links fractured and needed to be replaced. the vehicle was not repaired. additionally, the contact stated that a year prior, the vehicle was repaired under the nhtsa campaign number: 20v072000 (suspension). the manufacturer was notified of the failure and the contact was informed that the vehicle was out of the complimentary warranty and the contact was provided a case number. the contact was then advised to call the nhtsa hotline. the failure mileage was approximately 100,000."
Components Involved: SUSPENSION
Date of incident: 2023-04-04
Complaint:
"the contact owns a 2017 ford flex. the contact stated that while driving approximately 30 mph, the vehicle would fishtail while making turns or switching lanes. the contact stated that the rear of the vehicle was wobbly. the vehicle was taken to an independent mechanic, where it was diagnosed that the tie rods were malfunctioning and needed to be replaced. the independent mechanic informed the contact that the failure was related to nhtsa campaign number: 20v072000 (suspension). the dealer was contacted and informed the contact that the vin was not included in the recall. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 77,000."
Components Involved: SUSPENSION
Date of incident: 2024-10-02
Complaint:
"the front end suspension club is very hard when towing and seems to be harder to steer while under load. fists says there is nothing wrong but there is a substantial clunk when towing."
Components Involved: SUSPENSION
Date of incident: 2024-03-01
Complaint:
"the contact owns a 2017 ford flex. the contact initially received notification of nhtsa campaign number: 20v072000 (suspension) however, the part to do the recall repair was not yet available. the contact then received a second recall notice which stated that parts were now available. the dealer was contacted and informed that the parts remained unavailable despite having received a letter stating otherwise. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. parts distribution disconnect."
Components Involved: SUSPENSION
Date of incident: 2020-01-10
Complaint:
"tl* the contact owns a 2017 ford flex. the contact received notification of nhtsa campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. the contact called mike raisor ford (2051 sagamore pkwy s, lafayette, in 47905; (765) 447-9444) where it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer had not been made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: SUSPENSION
Date of incident: 2020-07-11
Complaint:
"tl* the contact owns a 2017 ford flex. the contact became aware that his vehicle was included in nhtsa campaign number: 20v027000 (suspension) however, the part to do the recall repair was unavailable. woody anderson ford (2500 jordan ln nw, huntsville, al 35810, (256) 513-4597) was contacted by phone and it was confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: SUSPENSION
Date of incident: 2021-04-10
Complaint:
"tl* the contact owns a 2017 ford flex. the contact received notification of nhtsa campaign number: 20v072000 (suspension). the contact called the bob ridings decatur dealer located at 3103 n 22nd st, decatur, il 62526, and it was confirmed that parts were not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue and was not able to confirm when parts would be available. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: SUSPENSION
Date of incident: 2020-10-02
Complaint:
"tl* the contact owns a 2017 ford flex. the contact received notification of nhtsa campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. the vehicle was taken to crossroads ford of southern pines (1590 us-1, southern pines, nc 28387; 910) 692-8765) where it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue but were unable to provide an estimated time frame for the recall repair. the contact had not experienced a failure. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: SUSPENSION
Date of incident: 2020-01-03
Complaint:
"tl* the contact owns a 2017 ford flex. the contact received notification of nhtsa campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. suburban ford of sterling heights (40333 van dyke ave, sterling heights, mi 48313, (586) 434-0942) was contacted and it was confirmed that parts were not yet available for the recall repair. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: SUSPENSION
Date of incident: 2022-03-01

Recalls for the 2017 Ford FLEX

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"ford motor company (ford) is recalling certain 2013-2018 lincoln mkt and ford flex and taurus vehicles with the police interceptor or sho performance pack. the rear suspension toe links may fracture due to stress on the rear suspension."
Consequence:
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy:

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

Component(s) Involved: SUSPENSION > REAR
Date of incident: 2020-02-10

FORD Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

FORD ranks 1 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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