2012 Ford FUSION HYBRID - Ratings, Complaints and Recalls

"the contact owns a 2012 ford fusion. the contact stated while driving approximately 40 mph, the message "service electronic power steering" displayed, and the steering wheel became difficult to turn in either direction. the vehicle was driven to the local dealer who diagnosed that the steering gear had failed and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was offered. the contact stated that the vehicle was previously serviced under the nhtsa campaign number: 15v340000 (steering) in 2019. the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 111,000."

"i was driving, the power steering failed and caused me to start to lose control of my vehicle while turning on the freeway, which caused me to slightly crash into the side wall and almost go over the highway into the water. i also hit my head on the driver side window and felt very dizzy for a while afterwards. because i was so in shock and scared, i wasn’t able to drive the car home for hours, so i pulled onto the side of the road and called my family to let them know what happened. when i purchased the vehicle i wasn’t informed of any issues with the model. both this model and several others were included as part of a recall, and the car was taken into the shop and “repaired” by past owners, yet the power steering failed again. there is no active unrepaired recall because the car was brought in before and worked on by ford mechanics who then cleared the recall after fixing the car because they deemed the issue to be addressed. however, the issue is still ongoing. it is not fixed at all. i purchased this car last year, and if i would’ve known this would happen or that the car had so many issues i never would’ve bought it. i’ve taken the car to several dealerships that have said the problem is a complete failure of the steering gear, yet when i take it in to ford dealerships they state that the “extended warranty is expired” and that they can’t do anything about the vehicle needing a recall. i almost lost my life, i have a car that i cannot drive and have not been able to drive ever since the incident occurred. why am i being punished because my car has been refused to be repaired, and because ford has refused to provide me any reimbursement for the problem? to whoever reads this, thank you so much for taking the time to read and help me with this problem, as my vehicle is how i’m able to ensure survival and i’ve been struggling to survive without any type of vehicle."

"power steering"

"on 1/6/2024 my car steering went. there was a recall on certain cars that the 2012 ford fusion has a recall for this but the dealer is saying there is not for my car. this seems to be an extensive problem with his car and a expensive repair. electric steering rack failed"

"the contact owns a 2012 ford fusion. the contact stated while driving 40 mph, the vehicle became extremely difficult to steer the vehicle. the power steering assist light was illuminated. the contact stated that the steering assist failure started 4 years prior to the failure and as per the dealer, the vehicle was not under recall. the contact stated that the failure persisted. the vehicle was not taken to the dealer yet. the manufacturer was not made aware of the failure. the failure mileage was approximately 130,000."

"at about 98500 miles, power steering stopped working. 2 alternating dash warning lights kept flashing; service advance trac, power steering assist fault. this sounded like it related to a known recall for electronic steering problem for my year and model but, ford said my vin was not included. i brought it to the dealer, with white knuckles, as it was very hard to turn the wheel and if i had to make a quick steering move to avoid an accident, i don't think i would've been able to. the dealer (balise ford, hyannis ma) performed an expensive repair as follows: they said steering angle sensor signal invalid and pscm internal failure. they replaced steering rack, tie rods and jam nuts. they performed pmi and configured pcsm. aligned vehicle. i still think my service should have been performed with compensation from ford but, they did not."

"the contact owns a 2012 ford fusion. the contact stated that while pulling out of a parking lot and attempting to merge into traffic, the steering wheel became extremely difficult to steer the vehicle. the contact attempted to reset the power steering however, the functionality failed to return. the contact continued to drive without power steering assist. the vehicle was taken to an independent mechanic where it was diagnosed that the power steering module had failed and needed to be replaced. the mechanic informed the contact that the failure was related to nhtsa campaign number: 15v340000 (steering) and referred the contact to the dealer for the repair. the vehicle had not been repaired. the manufacturer was made aware of the failure, and it was confirmed that the vin was not included in nhtsa campaign number: 15v340000 (steering). the failure mileage was 162,067."

"the contact owns a 2012 ford fusion. the contact stated that while starting the vehicle, the power steering assist fault message was intermittently displayed, causing the steering wheel to become firm. the vehicle was taken to an independent mechanic, who retrieved dtc code: u3000-49 and determined that the power steering control module needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the contact related the failure to nhtsa campaign number: 15v250000 (steering) however, the vin was not included in the recall. the failure mileage was approximately 55,000."

"power steering assist stopped working, it is available for inspection upon request. risk of injury or death from potential crash. as driving lost power steering on highway as following a left curve at 58 mph, heard beeping and light came on that power steering assist fault came on, then i was shot across the highway into oncoming traffic lane and left tires hit the gravel and dirt, i was able to correct the vehicle but still no power steering working. no confirmation from dealer or service center yet. no inspections yet. first appeared on 12/09/23, power assist fault warning came on, shut car off let sit 5 min, then worked fine until 12/11/23 where incident above happened. has not worked since then."

"the contact owns a 2012 ford fusion. the contact stated that while the husband was driving approximately 40 mph the electric power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. the vehicle was taken to the local dealer who informed that the steering gear needed to be replaced and the steering control module needed to be reprogrammed. the vehicle was not yet repaired. the manufacturer was notified of the failure but no assistance was offered. the failure mileage was 103,103"