2020 Ford FUSION - Ratings, Complaints and Recalls

Based on the safety rating data provided for the 2020 Ford Fusion, it has received an impressive overall safety rating of 5 out of 5. This rating is a result of excellent scores in various crash tests including front crash, side crash, side barrier, and side pole crash ratings. The Fusion also comes equipped with standard electronic stability control, forward collision warning, and lane departure warning systems, enhancing its safety features.

In terms of specific crash test ratings, the Fusion scored a 4 out of 5 for overall front crash protection, 5 out of 5 for side crash protection, and 4 out of 5 for rollover protection. It is worth noting that the Fusion received a high combined side barrier and pole rating both for the front and rear seats.

Additionally, the car has a low rollover possibility of 0% and has been reported to have no tip in dynamic tip results, further highlighting its stability and safety features.

On the downside, there have been 87 complaints reported for the 2020 Ford Fusion, along with one recall. However, it is essential to consider that the number of complaints and recalls should be taken in context and weighed against the overall safety and performance ratings of the vehicle.

auto generated summary, may be inaccurate.

Top stats at a glance

Complaint Count

87

Recall Count

1

Investigation Count

0

Safety Rating

5/5

Search Vehicle Details

Advanced Search

The advanced search lets you search by safety ratings and features. This will return a list of vehicles that match your search criteria.

Safety Features

2020 Ford Fusion 4 DR FWD Safety Features

Here are the safety features that come as standard on the 2020 Ford Fusion 4 DR FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Standard

2020 Ford Fusion 4 DR FWD Safety Ratings

Here we have the crash and rollover ratings for the 2020 Ford Fusion 4 DR FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2006 Score 2020 Score
Overall Front Crash Rating Not Rated 4
Front Crash Driver Side Rating 4 5
Front Crash Passenger Side Rating 4 3

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2006 Score 2020 Score
Overall Side Crash Rating Not Rated 5
Side Crash Drivers Side Rating 4 5
Side Crash Passenger Side Rating 4 5
Combined Side Barrier Pole Rating - Front Not Rated 5
Combined Side Barrier Pole Rating - Rear Not Rated 5
Overall Side Barrier Rating Not Rated 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2006 Score 2020 Score
Rollover Rating 5 4
Rollover Possibility % 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating Not Rated 5

Complaints for the 2020 Ford FUSION

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2024-04-06
Complaint:
"the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not yet available. additionally, the contact stated that his vehicle was also not included in customer satisfaction program number: 21b09 for 4g program upgrade. the contact stated that his vehicle was still in 3g configuration with no chance to be upgraded by the manufacturer to 4g."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2024-04-06
Complaint:
"the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the contact stated that while attempting to start the vehicle, the vehicle was not responsive. the contact attempted to recharge the battery despite the recall instructions and was unable to start the vehicle. the failure mileage was approximately 35,000. vin tool confirms parts not available."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2024-01-12
Complaint:
"although there is an existing recall in place by ford motor co, a solution is not expected for another year. in the mean time, i am worried about a vehicle fire or vehicle going dead everyday. in addition, by not using the battery charger, my mileage has dropped from 54 mpg to 32 mpg. this past summer, i had three instances where my check engine light went on and the car would not start."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2023-01-07
Complaint:
"the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2024-05-11
Complaint:
"the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2024-04-06
Complaint:
"the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. the local dealer was made aware of the issue and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2023-01-07
Complaint:
"the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2024-04-06
Complaint:
"the contact owns a 2020 ford fusion. the contact received notification of nhtsa campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. the local dealer was made aware of the issue and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2023-12-10
Complaint:
"car can catch on fire due to hybrid battery issue."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2025-07-07

Recalls for the 2020 Ford FUSION

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"ford motor company (ford) is recalling certain 2019-2020 fusion phev vehicles. the battery energy control module (becm) may become damaged due to excessive voltage and current flow."
Consequence:
A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash or injury.
Remedy:

Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery with a battery that is not susceptible to gas generation in the cells. Interim letters notifying owners of the safety risk were mailed July 14, 2023. Second letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.

Component(s) Involved: ELECTRICAL SYSTEM > PROPULSION SYSTEM > TRACTION BATTERY > MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
Date of incident: 2023-06-23

FORD Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

FORD ranks 1 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

Related Vehicles

Why not check out other FORD vehicles?

2021 RANGER SUPER CREW
FORD
  • Overall Safety Rating: 4
  • Complaints Count: 39
  • Recall Count: 4
View Car
2012 FIESTA
FORD
  • Overall Safety Rating: 4
  • Complaints Count: 601
  • Recall Count: 3
View Car
2021 EXPEDITION
FORD
  • Overall Safety Rating: 5
  • Complaints Count: 86
  • Recall Count: 4
View Car
2020 MUSTANG GT350R
FORD
  • Overall Safety Rating: 5
  • Complaints Count: 47
  • Recall Count: 6
View Car