2022 Ford MUSTANG MACH-E - Ratings, Complaints and Recalls

"there is a recall #23v687 about the high voltage battery main contacts that ford has been unable to remedy. i'd like to make this complaint so it can get fixed asap. thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)"

""stop safely now vehicle" frozen would not start or stop unable to place into any gear. eventually the vehicle returned to normal ford is denying problem with high voltage junction box but this is the same problem with other mache"

"on this vehicle, it looks like i may have some arcing on the pins on my car where the charging port hooks up. this car has burnt up two charging cables. what i would like nhsta to ask ford is nowhere in this customer satisfaction program does it say they will replace the burnt pins on anyone's cars if they have them. also, i do not see any recall for this issue as every single mach e that has any chance of having burning pins in their charging port should be inspected. i have received this letter on my 2022 mach e and 2023 one and i will make a complaint for both. there should not only be a recall opened up on this to properly inspect every single charging port for any kind of arching as any kind of arching may have caused damage not only to the pins but the entire electrical system or any one of the components that go from the pins to the batteries. furthermore of a recall i also ask that an investigation be opened to ford itself since they cannot tell customers who pay a ton of money for there vehicles why they did not open a recall or notify nhsta in the first place. this is even worse in my opinion then the last two recalls when they tried to give us software knowingly having an updated part that was more robust for the battery control module to have to be investigated in order to replace it. this should not be tolerated. my safety, my family's safety, and everyone else's safety who owns one of these vehicles is the main importance to me. like i said looks like i may have some arching on my pins on my car charging port but who would know ford is not even going to replace them or inspect them there is no recall for this that i have seen. shady as usual shame on you ford i hope nhsta drops the hammer on you this time and the last time."

"the hvjb failed once again, disabling my car. this is the second hvjb i’ve had since purchasing the car april 18,2022. the car goes into a limp mode making it unsafe for highway use."

"vehicle experienced the recalled hvbjb failure around november 21, 2022 at 13,000 miles. the failed device was replaced. around july 12, 2023 at 23,000 miles, the replaced hvbjb device failed again and was once again replaced. it seems that the replacement device does not resolve the issue. both times, the vehicle was traveling on the highway and the vehicle performance was instantly restricted causing a dangerous situation where i had to immediately move over to the right lane without any acceleration power to navigate around large trucks."

"i am going to try to explain this as best as i can. ford has faulty charging cables that they know about and have not recalled voluntarily. this i have an issue with because it is causing the battery on my car to overheat and put it at a potential risk of catastrophic thermal runaway incident. i have had two charging cables go bad on my car. i just got my car back today and i noticed the new cable has a new part number on it as well as different types of wiring marked on the outer portion of the top cable. this is the gauge of wiring that is being used to plug into the outlet of my home to the actual charging conversion. look at the old and new cable pictures and notice the white markings on these cables the gauge or wiring is different. now the part number of the one on the white car i am not sure at all which one was turned in as i no longer have it anymore but what i can tell you is on the white converter itself with part number lj98-10f868-al is the new part number cable which i just got and have no issues with. the other one part number lj98-10f868-ak is the older part number cable that i have seen the amber light staying on that says that it's in an undercharging condition due to overheating. so with this said ford is aware there is a defect in the charging cables of previous models prior to al. i have had two other charging cables go bad before i just got this al one how is this possible with no recall? these prior model charging cables are putting stress on the electrical system of the car. i can tell because with these old cables i hear the cooling fans coming on super loud which yeah the cooling fan is supposed to come on but im pretty sure the undercharging should not happen on the cable unless the battery is overheating. with this said you must open an investigation to look into these charging cables and what is changing the part numbers. it seems to me they are using different gauge wiring and type of wiring for the part that plugs into the wall."

"so i have had 2 240v ford charging cables go bad with a solid amber light on it and a pulsating blue light in the middle and no red light. this means according to the chart i saw online that the charging is reduced because it's overheating. so i drove it around on august 29th,2023 with a high temperature outside of 105 degrees f that day. the low i believe in murrieta, ca that night was 70 degrees f. since it's charging in the garage, you have to account for an extra 10-18 degrees f of heat since most garages are not air-conditioned. this coupled with the high voltage battery connector failure recall that is also currently being investigated leaves me to believe the battery itself may be overheating causing the high voltage battery connector to weld itself shut and 240v ford charging cables to fry. with both of these issues currently happening i believe it puts us at a higher risk for a catastrophic thermal runaway event. my recommendation would be to check ford's testing of the electrical battery system. was it tested driven during 105 f weather then charged overnight multiple times on a 240v ford charging cable that comes with the car? was the fact that 10-18 degrees f that a garage is much hotter then it is outside? i have had two charging cables fail with under 25k miles. this leads me to believe the battery is overheating and catastrophic thermal runaway is at a greater risk with all these issues. i do not want this thing to go into catastrophic thermal runaway while in my garage and hurt my family."

"hvbjb failed on 2/1/23. we received the stop safely now alert and the vehicle would not start. luckily not while driving, but leaving myself and daughter stranded at night. this is a known issue and there is a recall software patch available through ford for the issue. it had been completed prior to this event. the software update ford offers isn’t sufficient to solve the problem."

"car went into deep sleep mode after 12 volt battery malfunctioned. car was completely disabled although it was fully charged. ford dealership i took to had no knowledge of this ever happening, had no knowledge of vehicle having a 12 v battery, and claimed to of baver heard of any vehicle going into deep sleep mode."

"as i was driving to merge onto the freeway my screen panel said “safely stop now”, with a turtle logo and battery icon coming on. my car then came to a complete stop within a few seconds in the middle of the on-ramp leaving me stranded. i repeatedly tried to turn the car on and off to see if i could get it to accelerate again but to no avail. i had no time to pull my car over since it died immediately. i had enough charge on my battery and am not sure what could have caused this. i’ve seen that mustang mach e’s have had previous recalls with a component overheating and am not sure if this may be the reason. after about 15 minutes i attempted to turn my car on again and it started with none of the same messages appearing. this is very unsettling as this could have led to a serious incident if i were on the freeway going at full speed with a sudden car stop."