2018 Genesis G80 - Ratings, Complaints and Recalls

"my 2018 g80 3.8l htrac steering is sticking. when i turn the steering wheel slight right, like through a 25mph curve, the wheel will stay in that position until, i pull it back to straight."

"when taking long curves, the steering wheel binds in the direction of the turn, causing oversteer. requires driver to make an exaggerated movement to return to property steering. when this occurs the steering wheel will not return to center without driver intention. this occurs whether the lane assist is on or off. it also does not seem to be temperature driven, as it happens in the heat and cold. vehicle is out of warranty. took to local mechanic and although was able to replicate, was not able to provide an explanation without the expense of completely tearing down steering components. i noticed it first starting to occur after i purchased it used in october 2022. it still occurs multiple times a day."

"since august of 2022 , every time i go over road imperfection my steering shakes badly , even though it is intermittent , every time i bring it in to the dealer they cannot seem to replicate it, it is getting worse to the point that i know when it is going to happen . i do not think the dealer is road testing the car , they just plug it in a diognastic machine , my car does not need a technician , but a mechanic"

"the steering wheel will get stuck when turning into a curve,"

"steering linkage intermittently causes steering wheel to bind when making an extended curve turn. steering wheel will not return to center without driver effort. if not returned manually, vehicle will continue to veer to the side of the road. first occurred in july 2020 at mileage 27300. vehicle taken to dealership where purchased (davis hyundai) for inspection. service advisor stated they were aware of the issue and would replace necessary component under warranty. issue resolved. issue occurred again in december 2022 at mileage 47500. selling dealer advised they were unable to service vehicle again as they no longer had the genesis franchise. was told to contact fred beans hyundai in doylestown pa. contacted them on january 18, 2023 at which time the warranty was still in effect and advised service associate of the intermittent steering issue. dealer could not service vehicle until february 27, 2023. took the vehicle to them on february 27th for service. service advisor said warranty had expired. this was true as of february 15th, 2023 not on january 18th 2023 when they were notified of the issue. service advisor indicated they could not replicate the problem and therefore would not perform repair unless approved by genesis. over the past 6 months i have corresponded with genesis customer service in an attempt to get the repair covered under warranty. i have been unsuccessful in getting this resolved. i continue to be told by the genesis customer service associate [xxx] that the warranty group has not come to conclusion and that i must wait until they do. this is a serious issue that could potentially cause a complete freeze of the steering and cause a potential accident. i am requesting your assistance in getting this resolved. marcela can be contacted at their regional consumer affairs location [xxx] x [xxx]. the case number is [xxx]. the vehicle is available for inspection if necessary. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)."

"steering becomes unresponsive after highway speed for an hour or more. feels like sticking or binding (loss of power assist?) and considerable effort needed to adjust vehicle direction. most notable on exit ramps. several times i came close to going off an exit ramp onto the shoulder. even driving along a straight highway the steering is no longer smooth or consistent. thus, steering is very unpredictable. this is definitely a safety issue. this started at 29,000 mile about 2 weeks ago and has not gone away. the first dealer service appointment is in 2 weeks. no visible error lights."

"in general, when you release your grab from the steering wheel, it automatically return to a straight position, but when i steer my vehicle to the right then steering wheel is fixed in to the right position and not turning back, only way to steer in the front direction is using your force to steer it, which means if i failed to steer the wheel into the straight position then my car will get out of the lane and eventually collide with other structures, vehicle, or person i complained this many times before today to genesis of auburn service center but answer i received every time from the service center is they found nothing wrong, but the problem is getting worsen now, back then it only happens on the high-speed in highway but now it occurs in low-speed while driving in city"

"lane keep assist (lka) malfunctioning infrequently. car fighting my control and forcing me out of lane. have to fight to stay in lane. even after disengaging lka option car still fighting my control. have pull off onto side of highway; turn car off; exit vehicle in heavy traffic. reenter car and restart engine to disengage lka. have to never reenage lka to avoid danger."