2023 Genesis GV60 - Ratings, Complaints and Recalls

"this car will simply stop charging after 7 minutes, 10 minutes or one hour. you have to babysit it so it charges."

"the car will not charge on a level 2 charger without disconnecting after 20-60 minutes due to thermal/high heat issues. this is a problem with the car, not the charger, as i have charged multiple other types of electric vehicles off of this level 2 charger without difficulty."

"there is a known problem with the level 2 charging according to my local dealer. however, genesis has not issued a fix. when charging the car over heats and reduces speed of the charge to a very low rate. effectively making the car 3 to 4x slower than it is supposed to charge according the manual."

"a defect is causing the level 2 chargers to overheat before my vehicles is charged. the chargers may overheat within 30 to 60 minutes of being in use. i must unplug and replug the home chargers in order to restart the charging process. the gv60 should be charged by 240-volt level 2 chargers at 48 amps in about seven hours, and it is not working as it stops and starts. i have reduced the charge rate from 11.2kw to 10.2kw and it still overheats and stops/starts. i reduced it all the way down to 6.8kw - the minimum setting on the vehicle. genesis, hyundai and kia offered a software repair that does nothing to solve the charger problems. dealerships perform the software modifications which allegedly lowers the level 2 charging speeds to avoid overheating down to 5.3kw which is less than the promised rate and this creates charging times of more than 10 hours. the genesis/hyundai/kia level 2 charger problems leaves all of us with different vehicles than advertised. technical service bulletin (tsb) 23-ev-003h was issued to dealers due to level 2 charger problems when an electric vehicle, “intermittently stops charging before charging completes.” but the tsb never mentions how the software update will double the charging time. genesis and hyundai and kia customers must allegedly manually turn down the charging current to prevent charge failures, but some vehicles allegedly suffer failures while charging at a low 28 amps. this means it will take much longer to fully charge the electric vehicles. i blame the problem on a defect in the charging port design which causes overheating. i would like genesis/hyundai/kia to find a solution that restores the 11.2kw charging speed that i used to have on my gv60."

"when charging nightly on home ac charge (60amp breaker) the car will stop charging after one to ten minutes for no reason. it has been increasing to the point of every time, not sometimes. i have to remotely (genesis app) restart the charge, and sometimes physically remove and re-insert the plug to keep charging. have come out in the morning to no overnight charge after plugging in and going to sleep. this will be even more dangerous when the northeast winter arrives and temperatures are below zero. running out of power in those conditions could prove extremely dangerous or worse. filed complaint with genesis, and involved on genesis forums, no reply from genesis at this point. no reply as to the drive shaft recall either. have filed complaints about both, very upset with less than 5k miles on a new car. this charging issue has occurred with increasing frequency from the first two weeks of ownership to the present, and is becoming extremely problematic."

"charging port heats up to the point were charging is unsuccessful"

"i cannot charge the vehicle"

"during at home level 2 charging, the charging port overheats"

"we drove ten miles to a local restaurant and after our meal the vehicle reported a 12-volt battery issue. after about a mile the car started to pull the car over as the battery was falling. as we were looking for a safe location to pull over, the car would no longer accelerate and would maintain 20 mph on a road that was 50 mph speed limit causing a very unsafe condition. we eventually found a safe location to pull over the car and had the car towed."