2020 Gmc ACADIA - Ratings, Complaints and Recalls

The 2020 GMC Acadia SUV AWD has an excellent overall safety rating of 5 out of 5, making it a top performer in terms of crash protection. It received top marks in front crash, side crash, and rollover ratings, with only a slightly lower score for the front passenger side in the front crash test. The vehicle is equipped with standard electronic stability control, providing an extra layer of safety by helping drivers maintain control in challenging situations. Additionally, it offers optional forward collision warning and lane departure warning systems, further enhancing safety features.

In terms of quality control, the GMC Acadia has had 40 complaints reported and 6 recalls issued. While the number of complaints may raise some concerns, the presence of recalls indicates that the manufacturer is actively addressing any potential issues to ensure the safety and reliability of the vehicle. Overall, the 2020 GMC Acadia AWD demonstrates impressive safety features and performance, with additional safety technologies available for those looking for extra peace of mind on the road.

Top stats at a glance

Complaint Count

40

Recall Count

6

Investigation Count

1

Safety Rating

5/5

Search Vehicle Details

Advanced Search

The advanced search lets you search by safety ratings and features. This will return a list of vehicles that match your search criteria.

Safety Features

2020 GMC Acadia SUV AWD Safety Features

Here are the safety features that come as standard on the 2020 GMC Acadia SUV AWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2020 GMC Acadia SUV AWD Safety Ratings

Here we have the crash and rollover ratings for the 2020 GMC Acadia SUV AWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2007 Score 2020 Score 2024 Score
Overall Front Crash Rating Not Rated 5 Not Rated
Front Crash Driver Side Rating 5 5 Not Rated
Front Crash Passenger Side Rating 5 4 Not Rated

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2007 Score 2020 Score 2024 Score
Overall Side Crash Rating Not Rated 5 Not Rated
Side Crash Drivers Side Rating 5 5 Not Rated
Side Crash Passenger Side Rating 5 5 Not Rated
Combined Side Barrier Pole Rating - Front Not Rated 5 Not Rated
Combined Side Barrier Pole Rating - Rear Not Rated 5 Not Rated
Overall Side Barrier Rating Not Rated 5 Not Rated

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2007 Score 2020 Score 2024 Score
Rollover Rating 4 4 Not Rated
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating Not Rated 5 Not Rated

Complaints for the 2020 Gmc ACADIA

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"15000 miles and already having transmission/torque converter shutter. in the shop now. shutters in all gears and also while in cruise control at 70-75 + mph dangerous when car won't shift.dealer has confirmed this issue and has performed a flush. problem still there and very noticeable. on star has reported these warnings and dealer confirmed codes."
Components Involved: POWER TRAIN
Date of incident: 2024-01-01

Complaint:
"i started receiving an error message that driver assist is reduced drive with car at 50k miles (i have an onstar diagnostic report and phone call made that day). it shut my car down and activated the parking break. i called onstar at that moment it happened and they found nothing wrong with the car. it continued to happened several times after and each time i took it to the dealer they were unable to diagnose the problem. one time i was told there was a bulletin on it from gm, but not for the year of my car so they were not able to make the repair. when it finally started giving me the error all the time, they finally found it was the thermostat - $1600 and gm would not cover the part under warranty because i now had over the warranty miles even though it happened and was reported prior to that point. i have several people tell me with the same vehicle they too are having the problem - and it is costing each consumer $1600. gm knows it is a problem because it is all over the internet. there should be a recall and our costs reimbursed if we have had to make the repairs on our own."
Components Involved: POWER TRAIN
Date of incident: 2023-09-02

Complaint:
"after driving 5 miles up the road and 5 miles back home, i put the vehicle in park and it automatically went into neutral and the neutral button started flashing! along with that i got an alert sent to my iphone (through the gmc app) and in the car saying “shift to park”. the car wouldn’t go into park! the vehicle hadn’t had any error codes or messages before this at all! it was out of nowhere! i drove it earlier that day and it didn’t do it! we also noticed after doing the update on july 7th, 2022 that the vehicle started shifting very hard! i was in the vehicle alone with 2 small babies and i couldn’t cut the vehicle off because it wouldn’t go into park! we had to wait for my husband to leave work and come home to unhook the battery just so we could get out of the car safely and so the battery wouldn’t go dead over night! the following morning we hooked the battery up and the vehicle wouldn’t turn over at all! we just bought this vehicle from a dealership in october 2021! we haven’t had it even a year yet and after researching our year make and model to see what was going on.. we have realized that almost every year from 2019 back had a recall concerning the “shift to park” error! i have been almost 2 weeks without a vehicle while it’s been at the chevy dealership and it took 5 days for anyone to even contact me! it makes no sense and now they are saying that they can’t tell if it’s covered under my power train warranty because they can’t crank the vehicle to see if i’m within my 60k miles of the warranty! (which i am.. my mileage is 47,204) this happened to my vehicle on 7-12-2022! i would love some feedback! i am glad i was home and not somewhere stranded with two babies on my own with this heat being so hot!! my email is [xxx] my phone number is [xxx] thank you so much! i appreciate everything-needless to say i am not a big fan of gmc right now! [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)."
Components Involved: POWER TRAIN
Date of incident: 2022-12-07

Complaint:
"2020 gmc acadia. consumer writes in regards to loss of power at low speeds and jerking with brake light illuminated. *ld *js"
Components Involved: POWER TRAIN
Date of incident: 2020-07-09

Complaint:
"when the vehicle is already in motion, it automatically shifts out of drive and i am left in the middle of the road unable to accelerate for a few seconds until the vehicle automatically shifts back to drive. this happens after pulling out of my gravel driveway which is a slight incline, and onto a highway. the cause is unknown. *tr"
Components Involved: POWER TRAIN
Date of incident: 2020-11-05

Recalls for the 2020 Gmc ACADIA

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"general motors llc (gm) is recalling certain 2020 buick enclave, cadillac xt4, xt5, escalade, escalade esv, chevrolet suburban, tahoe, traverse, gmc yukon, yukon xl, 2018-2021 chevrolet express, gmc savana, 2019-2020 chevrolet blazer, silverado 1500, gmc acadia, sierra 1500, and certain continental tires sold to the aftermarket for various model year 2018-2021 vehicles. the affected tires were cured for too long during production."
Consequence:
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Remedy:

GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.

Component(s) Involved: TIRES
Date of incident: 2021-02-25

Recall:
"general motors llc (gm) is recalling certain 2020 buick enclave, cadillac xt5, gmc acadia and chevrolet traverse vehicles and 2020-2021 chevrolet silverado 1500, gmc sierra 1500 vehicles. the vehicles may have been manufactured with continental tires that were overcured."
Consequence:
Overcured tires may experience a carcass break in the sidewall resulting in a sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. Either condition increases the risk of a crash.
Remedy:

GM will notify owners, and dealers will inspect vehicles and replace tires that have DOT number and production mold number combinations identified by Continental, free of charge. The recall began December 17, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319030.

Component(s) Involved: TIRES
Date of incident: 2020-11-05

GMC Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

GMC ranks 8 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

Related Vehicles

Why not check out other GMC vehicles?

2005 SAVANA 3500 15 PASSENGER
GMC
  • Overall Safety Rating: Not Rated
  • Complaints Count: 15
  • Recall Count: 7
View Car
2016 TERRAIN
GMC
  • Overall Safety Rating: 4
  • Complaints Count: 111
  • Recall Count: 2
View Car
2020 CANYON
GMC
  • Overall Safety Rating: 4
  • Complaints Count: 9
  • Recall Count: 0
View Car
2024 YUKON XL
GMC
  • Overall Safety Rating: 4
  • Complaints Count: 0
  • Recall Count: 0
View Car