2020 Gmc TERRAIN - Ratings, Complaints and Recalls

"i was driving approximately 75mph on the interstate. 3 hrs into my trip i started feeling hot so i turned the a/c up. in my peripheral vision i saw orange and thought a car was beside me on fire. immediately i realized it was my vehicle. i immediately slowed and came to a stop. i put it in park and opened the door. by the time i started to exit there were flames higher than the rear windows. a car that was behind me stopped. they said about a mile back there was a spark under the car by the rear tire. then it went up in flames."

"screen system prompts to accept terms of service while moving. this is unsafe and the system should know it is in motion. unsafe programming, require manufacture to only prompt when system is at reset. require ota reprogramming."

"the engine "auto stop" feature can have enough of a delay to allow the accelerator to be pressed as the engine starts causing it to lurch forward rather than accelerate smoothly. it also can cause a delay when pulling out into heavy traffic. there is currently no way to temporarily or permanently defeat the system on this gm model according to gm service department. though i am sure it is operating as designed for certain owner driving styles and traffic conditions this can be a serious hazard. car makers should be required to either disable the feature permanently by owner request or have a method for the owner to bypass the system. with less than 250 miles i have experienced 2 incidents of almost hitting the car in front of me from a stop and 1 of almost being hit pulling into heavy traffic from a stop. i see many other similar complaints and hope this can be addressed before someone is hurt or worse due to it."

"i had an incident this morning when i put my car in park position it remained in reverse. i took it out of park and put in drive then i put forward but the vehicle still remained in reverse. i turned the vehicle off and it still remained in reverse. ali controls on infotainment panel was inoperable. ( example: i couldn’t turned off or turned radio)."

"after starting my vehicle on may 28, 2021, the infotainment screen was pink and green with lines. the radio was playing loudly, and i had not previously set it to that volume. additionally, the volume control button did not work. i headed to the nearest gm dealer, and i did not attempt to turn off the screen. a service representative said i needed an appointment, and i could not be seen until one day during the next week. i needed the turn-by-turn navigation, and i did not know if the issue would worsen or cause other issues, so i asked for a rental vehicle. my vehicle had accumulated less than 10,000 miles, and i have an extended warranty. i was told the vehicle has to be diagnosed before a rental is approved, and their loaner vehicles were out for two and a half weeks. every dealership i called stated i could not get an appointment that day. i asked gm to call dealers, and nothing worked. gm said if i rented a vehicle, they would not reimburse me because my vehicle would need to be diagnosed beforehand, with a minimum of a one-day, overnight stay. normally, the back-up camera takes too long to transition to the radio screen, and it has temporarily appeared black. at less than 300 miles, the vehicle stopped going into drive. that occurred three times, placing me into a dangerous situation the third time, before the selling dealer decided to replace the transmission. at less than 8,000 miles, the driver door switch had to be replaced. i purchased the vehicle with seven accumulated miles. i am still getting familiar with this state, so i need navigation, but it would have caused major safety issues had i attempted to visit family members out-of-state, like i had planned, without turn-by-turn navigation. i had to forgo visiting my family. if more pressing issues had arisen, i would have been completely stranded, over a long weekend, and possibly on a roadside, like before. if i had a family emergency to attend to, the situation would have been horrible."

"when ever i go to turn my steering wheel and i go tp puch in the gas peddle there is a vibration during motion."

"the ac system produces a toxic chemical smell causing the driver and/or passenger to open the windows in order to remove the toxic odor. the smell is intermittent and can be moderate to extremely potent.the vehicle is usually in motion when this occurs and can happen while driving locally and on the highway. the last time this happened was aug. 1, 2020. i have had the vehicle seen at a local gmc dealer 3 time since june, 2020. the vehicle was not driven between march and early june due to the pandemic."