2013 Lexus ES350 - Ratings, Complaints and Recalls

"on my 2013 lexus es 350, three out of the four doors do not function properly and will not lock or lock with the key fob. my driver’s side front door, my driver’s side rear door, and my passenger’s side front door does not work. the doors also will not lock or unlock with the interior lock/unlock button. when the all the doors are locked, i must go to the passenger’s rear door to unlock the driver’s side front door with my cane. the manual door lock from the key fob does not work and will break if i continue turning it. the door locks will not automatically lock when the car goes in motion. these are safety issues trying to get a child or pet out of the car in case of an emergency such as a fire, an accident, or robbery. the power locks are extremely helpful for me. i am a combat disabled veteran who runs the risk of reinjuring myself using the only door that works attempting to open the door with my cane. i have had some of these power locks replaced before. lexus says this is a mechanical issue associated with the actuators rather than a safety issue. i really believe this is a serious safety and security issue rather than a mechanical issue."

"the automatic door locks have stopped working. i have had to replace 3 out of the 4 door lock actuators in the car. when they go out i am unable to use the door lock sensors and have to manually lock my doors. it also affects my ability to use the key fob remote to lock and unlock my door. i replaced 2 in 2018 and 1 in 2021"

"vehicle door locks aren't working properly. issue causes vehicle the ability to lock with key fob inside and doors not to lock upon exiting vehicle."

"cpo 2013 es350 bought january 2, 2016 at lexus dealership, which has been kept in an in-door garage, and is lightly driven. mid-april 2017 battery was dead, jump started but then battery died the next day. i brought vehicle to another lexus dealership on may 20, 2017. they claimed battery not warrantied. i discovered the original owner who bought car october 2012 had replaced the battery in 2015 which made me curious as to why it was replaced so soon, and why it didn't last very long. the service manager then mentioned that i needed a computer component which he hoped was under my warranty and they would call me when the part came in. i researched this part, and apparently lexus has known problems with this component, which was probably defective causing battery problems by not going into "sleep mode" and slowly draining and killing batteries. there seems to be many other complaints similar to mine on blogs (one of which is attached)."

"this is the second time in two years the battery has died on this car. the first time was august 2014, just one month past the car one year mark. the second, that is why i am writing this complaint, is almost one year to the day of the last battery failure. while the first may be written off as a bad battery, i do not believe in coincidences and feel there is an electrical problem with this car. i have seen other complaints on-line so i think there is something more to this problem than just bad batteries...updated 09/03/15 *bf updated 12/4/2015*js"

"i purchased this vehicle brand new from sewell lexus in ft. worth texas in september 2013. shortly there after in late october, i went to start my vehicle which is parked in my garage. the car would not start, dead battery. i jump started it and it started right away. this has happened six total times in the past year. this mainly happens when the car sits for more than 2-3 days in my garage. i have never let the car sit more than 5 days, but when i do let it sit for 3-5 days, the battery is dead. current mileage is around 4200. i took it to the dealer in sep. 2014. dealer could not find an issue and said the battery is fine. 2 weeks after i left the dealer, my vehicle battery died again. dealer recommended a new battery. a new aftermarket battery (interstate) was put in the vehicle. 2 weeks after the new battery was installed, my car would not start again. the car has no aftermarket parts, accessories, or remote start. i took the car back to the original dealer and they cannot seem to find the problem. sewell lexus contacted lexus about this, and lexus advised them they are aware of this problem with my model year vehicle and they believe it is an unknown computer part randomly turning on and draining the battery. they said this mainly happens with vehicles sitting for a few days. they said they do not have a current fix for the car. the dealer recommended installing a battery tender in my car. too which, i declined as it does me no good to have that installed if i am on vacation, parked at the airport, ect. i am requesting a new car as i believe this car is a lemon and or refund my money due to they cannot fix my car. i still do not have my car and i am awaiting lexus to complete their investigation. *tr"