2024 Lexus NX 350 - Ratings, Complaints and Recalls

"when i bought it only came with one key fob according to lexus all the nx models come with 1 key fob due to the chip shortage we will get another fob within six months. they have an app to use your cell phone to start - stop the vehicle that does not work properly. my wife and i are [xxx] and use our cell phones very little. my brother lives where they have no cell service, what are we supposed to do if my wife is two hours away with the vehicle and her cell phone dies? this is very poor service from lexus. if the government would make them stop importing the nx vehicles until they have the chip issue worked out it would be a big step in the right direction. what happens when someone is stranded somewhere and can't unlock or start their vehicle because they have no key fob? they do not tell you anything about the key fob until after you pay for the vehicle. how many thousands of customers are they doing this to? information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)"

"this is a brand new car and i was driving on the highway on a sunday weekend on 9/24/23 while it was raining outside. all of sudden i started hearing noise from outside as if my windows were open. then yellow triangle showed up on my head up display and on dash screen, it asked me to shift to parking mode. minutes later dash screen shows my driving-side door was opened. there was no shoulder to park at the time while i was driving on the highway, so i stopped on the right hand side of the highway, shifted to parking mode, open the door and closed, and the warning sound and signal finally went away. i think it was the rain drop that has activated the electronic door lock release on a rainy day, during this time, i heard wind noise, wind coming into the car, and warning alarm from car safety system."