2017 Lexus RX350 - Ratings, Complaints and Recalls

The 2017 Lexus RX350 SUV AWD has an outstanding overall safety rating of 5 out of 5. It performs exceptionally well in both front and side crash tests with ratings of 4 and 5 respectively. The vehicle is equipped with electronic stability control as a standard feature, enhancing its ability to maintain stability and prevent skidding. Additionally, it offers optional forward collision warning and lane departure warning systems, providing drivers with advanced safety features to help avoid accidents.

In terms of complaints and recalls, the car has had 73 complaints reported and has been subject to 3 recalls. Despite these numbers, the high safety ratings and available safety features make the 2017 Lexus RX350 a reliable and secure choice for drivers and passengers alike.

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Top stats at a glance

Complaint Count

73

Recall Count

3

Investigation Count

0

Safety Rating

5/5

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Safety Features

2017 Lexus RX350 SUV AWD Safety Features

Here are the safety features that come as standard on the 2017 Lexus RX350 SUV AWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2017 Lexus RX350 SUV AWD Safety Ratings

Here we have the crash and rollover ratings for the 2017 Lexus RX350 SUV AWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2007 Score 2017 Score 2019 Score
Overall Front Crash Rating Not Rated 4 4
Front Crash Driver Side Rating Not Rated 4 4
Front Crash Passenger Side Rating Not Rated 4 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2007 Score 2017 Score 2019 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating Not Rated 5 5
Side Crash Passenger Side Rating Not Rated 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2007 Score 2017 Score 2019 Score
Rollover Rating Not Rated 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2017 Lexus RX350

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"•what component or system failed or malfunctioned, and is it available for inspection upon request? amplifier is in failure. there is no sound. this is a very common problem with lexus. it is available for inspection upon request. •how was your safety or the safety of others put at risk? (1)navigation and directions – navigation is working properly, but no sound coming out from navigation. this could lead to confusion and distractions. i have been using my phone to navigate, and this is not safe using my phone while i am driving. (2)distracted driving – there is no sound using bluetooth, so i disconnect my phone with the car’s bluetooth. when i receive a phone call, i have to check the phone to see if this is an urgent call, like calling from my son’s aftercare. if the call is urgent, i have to respond to the call. this doesn’t allow the driver to make hands-free calls. this can lead to distractions that compromise the driver’s attention and increase the risk of accidents. •has the problem been reproduced or confirmed by a dealer or independent service center? this issue was checked by lexus englewood service center, and they confirmed that this is the amplifier failure. i purchase this vehicle at englewood lexus. •has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? this issue was checked by lexus englewood service center, and they confirmed that this is the amplifier failure. •were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? there were no warning lamps, messages or other symptoms of the problem prior to the failure. sound system failure has appeared since april 2023."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-03-04
Complaint:
"damper servo sub-assembly, air conditioner radiator, no. 2 part number: 8710608120 which also called the bend door actuator failed on my 2017 rx450h at 80,000 mile.the part or door opens to mix hot air form the heating core and cold air to supply heat to the interior of the vehicle. when the bend door actuator part failed you have no heat and to replace it you have to he the dash removed (poor engineer design) and face bills for service over 6,000 dollars. this part failed appears to be prevalent with this manufacturer. other manufacturers such as mercedes benz, porsche, and honda etc. do not appear to suffer from this part failure problem at the same mileage. this appears to be a lemon part form this manufacturer. respectfully submitted, newton edwards chemical engineer 31 years"
Components Involved: UNKNOWN OR OTHER
Date of incident: 2022-12-12
Complaint:
"the on board mapping system is no longer accurate for speed limits and as such ( assuming speed limits were lowered for safety reasons) creates an unsafe driving experience. other manufacturers update there mapping technology at no cost ( eg audi) lexus require $500. it needs to be free."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2022-07-11
Complaint:
"when checking the emergency sos function in my car i found that it did not work. i called lexus support and was told that the following safety systems would no longer be operative: lexus enform safety connect including automatic collision notification; enhanced roadside assistance; emergency assistance button and stolen vehicle locator; lexus enform remote including remote engine start/stop, door lock/unlock, vehicle finder, guest driver monitor, vehicle status and alerts, key fob remote start, and integration with alexa and the google assistant; lexus enform destination assist including 24-hour live response center agent; lexus enform service connect including vehicle health report, vehicle alerts, and maintenance alerts; these include safety systems that i rely on, especially when driving on interstate highways, and were included when i purchased my car. i had no warning that the services would cease to function in october of this year. lexus states that these systems will no longer function because telecommunications providers will no longer support 3g service. this is certainly a safety issue for me and for other drivers and i believe that lexus should be required to modify the hardware/software in these vehicles to function in a 4g/5g environment. lexus representatives state that lexus has no plans to correct these safety issues. i am requesting that nhtsa review this matter as a highway safety issue."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2022-10-10
Complaint:
"at the beginning of the month of may as the weather got hot i turned on the ac and suddenly the windshield cracked more than 6 inches long with no previous damage."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2022-05-05
Complaint:
"sunroof glass failure report: i was traveling on the interstate at the speed limit and there was a loud bang, which after i pulled over, discovered that the sunroof had "exploded". there was no sign of anything hitting it and the weather was typical for the texas gulf coast in a july morning. luckily, the underneath cover for the sunroof was closed, because several pounds of glass fragments were released in the sunroof failure and would have been all over the passenger compartment of the lexus. this is a major safety issue, especially if a child is fastened in a car seat with this problem directly overhead. this issue has been reported by numerous other lexus owners and seems to occur often enough that it should be a concern for the manufacturer, but i am not aware that they have taken any action on this. a photo of the failed sunroof is included."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-03-07
Complaint:
"i hear a loud clicking sound that is coming from the vacuum pump that sends vacuum to the brake booster, i am concerned that it could eventually cause braking issues.in the future if not corrected ,i have read multiple forums and it seems to be a common problem with this particular vehicle and ones similar to it, i would like to have this issue resolved before a traggedy occurs."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-04-05
Complaint:
"blind side monitor on right hand side does not alert when passing trucks and cars at highway speeds. at lower speeds it works properly. when passing vehicles on the left the left side warning light comes on properly."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2019-12-03
Complaint:
"rear auxiliary box lever faulty. snapped off easily with minimal usage and conservative handling. with lever snapped off, lid to auxiliary box cannot be opened. no repair has been done yet."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2020-02-06
Complaint:
"i leased the vehicle at the end of december 2016. sometime in september, my wife started to notice an odd smell in the cabin. on sat 10/7, my wife noticed the front carpet was completely saturated. i gave it a few days to dry out but when it didn't get better i brought it in for service i explained the issue to the service manager and without even looking at the vehicle he said he had a feeling he know what it was. he explained that spiders get into the ac drain plug and clog it causing water to backup into the cabin. the padding and carpeting would need to be replaced and mold remediation would be needed (the mold is what was causing the odor). he shared they just did three of these repairs in the past several weeks and told me the repair would cost around $5,400. he continued to explain that this was not covered under the warranty and that i would have to put a claim through on my insurance. after two days he came back and confirmed a "spider infestation." i questioned him since i found this whole scenario odd. he told me he didn't have an exact number but that the dealership had previously performed between 15 and 20 of these repairs and that to prevent a recurrence they would fit the drain plug with a special insect repellant tip. i considered this a reoccurring issue that lexus was aware of and that they had a fix for so i did not want to put an insurance claim in and risk a rate increase. i then escalated the issue with lexus corporate and they sided with the dealer saying it's not covered under warranty but that they would cover my comprehensive deductible (which they did). after back and forth with my insurance company they finally approved the claim (they initially didn't want to cover the dealerships labor rates). after having the care for three weeks, they finally begin repairs."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2017-01-10

Recalls for the 2017 Lexus RX350

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"toyota motor engineering & manufacturing (toyota) is recalling certain 2018-2019 4runner, 2019-2020 avalon, 2019 corolla hatchback, 2017-2019 highlander, 2018-2020 camry, 2020 corolla, 2018-2019 land cruiser, 2017-2020 tacoma, 2019-2020 rav4, 2019-2020 sequoia, 2017-2020 sienna, 2019-2020 tundra, 2018-2020 lexus es350, 2017 lexus gs200t, 2017-2019 lexus gs350, 2019 lexus gs300, 2018-2020 lexus lc500h, 2019-2020 lexus ls500, 2018-2019 lexus gx460, 2017 lexus is200t, 2019 lexus is300, 2019 lexus is350, 2018-2020 lexus lc500, 2018 lexus ls500, 2019 lexus ls500h, 2018-2019 lexus lx570, 2017 lexus rc200t, 2019 lexus rc300, rc350, 2017 and 2019-2020 lexus rx350, 2018-2020 rx350l, 2019 lexus ux200, 2018-2019 lexus nx300 vehicles. the low-pressure fuel pump inside the fuel tank may fail."
Consequence:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy:

Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

Component(s) Involved: FUEL SYSTEM, GASOLINE > DELIVERY > FUEL PUMP
Date of incident: 2020-11-04
Recall:
"toyota motor engineering & manufacturing (toyota) recalled certain 2018-2019 4runner, highlander, camry, land cruiser, sequoia, sienna, tacoma and tundra, and lexus rc 300, rc 350, gs 350, gx 460, is 300, lc 500, ls 500, lx 570, rx 350l, and 2019 toyota avalon and corolla, and certain lexus nx 300, and es 350 vehicles on january 13, 2020. on march 4, 2020, toyota expanded the recall to include certain 2014-2015 toyota 4runner and land cruiser, 2018 avalon, corolla, 2014 fj cruiser, 2017 sienna and lexus 2018 es 350, 2018-2019 gs 300, 2013-2014 gs350, 2014-2015 gx 460, is 350 and lx 570, 2014 is f, 2018-2019 is 350, lc 500h and ls 500h, 2013-2015 ls 460, 2015 nx 200t and rc350, 2017 rc 200t and rx 350. toyota also removed the 2018-2019 toyota 4runner and land cruiser and 2018-2019 lexus gx 460 and lx 570 and 2019 nx300 from inclusion in..."
Consequence:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy:

Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

Component(s) Involved: FUEL SYSTEM, GASOLINE > DELIVERY > FUEL PUMP
Date of incident: 2020-01-13

LEXUS Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

LEXUS ranks 23 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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