2021 Mazda CX-5 - Ratings, Complaints and Recalls

"excessive oil leak after 11,000 miles/car purchased new from dealer. there is currently a class action suit regarding this issue. dealer denies problem, offering to top off oil only."

"i have an oil consumption on my cx-5 turbo. have to add 1/2-3/4 quart 4k after service interval oil change."

"on 8/7/2023 i noticed that there had been intermittent engine oil level alarms on my phone's mazda app over the previous several weeks starting on 7/14/2023. in none of the instances did the low oil level light on the instrument cluster light up. i checked the oil level and it was at the bottom of the indicating range on the dipstick. i added 1 quart of oil to bring the level to the top of the indicating range. the oil had last been changed by a mazda dealer on 10/31/2022 at a vehicle mileage of 13,699. on 8/18/2023 when i took the vehicle in to the mazda dealer to check this issue the mileage was 20,432, a difference of 6,733 miles. that mileage was well within the owner's manual prescribed service interval mileage. there is no oil on the floor of the garage under where the car is parked leading me to believe the oil has been leaking into the combustion chamber. my vehicle is covered under mazda technical service bulletin 01-012/21 which offers a possible explanation. i suggest my vin should be added to tsb 01-003/23 which covers the repair. without fixing this oil leak, my engine is at risk of catastrophic failure due to low oil level."

"the contact owns a 2021 mazda cx-5. the contact stated that while driving at an undisclosed speed, the oil light illuminated. the contact stated he stopped at a local gas station and purchased a quart of oil and topped off the oil level. the vehicle was driven to the dealer. the contact stated that after servicing the vehicle, the dealer informed him that the manufacturer had denied the repair because the check engine light was not illuminated. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 19,000."

"the car is burning oil and has been since brand new, to the extent that i must drive around with spare oil in the back. first time it came on i didn’t believe it to be real.. a new modern vehicles shouldn’t be losing or burning oil. mazda has released a tsb (01-11/22) regarding this issue but has yet to issue a repair or recall. it infuriates me as i love everything the else about the car but this will affect my mazdas longevity, including emissions equipment, and mazda is not standing by the reliability of its product. makes me lose trust in the manufacturer, and i can’t see myself ever buying a mazda again so long as mazda refuses to to stan by it’s product and disregard their own reliability reputation."

"my car have barely 10k miles and every 3k miles the oil engine light turn on. i thought was a leak but there is no leak or spilled oil anywhere. i find out that lots of 2021 mazda engine have the same issue and that burn oil for a valve fail that mazda still didnt recall. to confirm i had a mechanic check for it and they state that engine is burning oil and is not supposed to, expecially because the car barely have 10k miles in almost 3 years driving and that many other customers with same year and vehicle have the same issue ."

"just before taking the vehicle for a second oil change at a total of 11,664 miles or approximately 7,000 miles between changes, i noticed that the oil level was at least 1 quart below normal. i added oil to make sure that it was above the add point on the dipstick. i researched and found several other complaints about other 2021 mazda turbo engines with the same complaint. i'm concerned that this excessive use of oil will damage the internal parts of the engine."

"i was on vacation and returning home when i got a message on my mazada app that there was an issue detected. it was time for an oil change which i intended doing when i returned home. the message stated that i had low oil level and to add 1 qt. of engine oil. the "oil" light illuminated on the dashboard and i immediately pulled over and turned the vehicle off for 5 minutes as stated in the owners manual. when i restarted the car the "oil" light was off but i was very fearful of driving the car as i had 6 hours of driving left to get home. i found an instant oil change facility and immediately had the oil changed and refilled to full. i contacted the dealer to record this incident. the car has 25,000 miles on it and i religiously take the vehicle to the mazada garage for all required services. this is the first time this happened with this vehicle. my advice from the dealer was to keep checking the oil level every week."

"the low oil light has come on a total of 3 times already for me and i'm only at 18k miles. i have gotten 4 oil changes already. the 2021 models burn oil like crazy and mazda has not put out an official recall yet. there's a tsb (01-012/21) and a class action lawsuit (8:22-cv-01055 )"

"i have only 20k miles on my car and my engine's oil consumption has suddenly jumped. despite checking my oil frequently, my oil becomes low and the oil warning light comes on. the oil warning light last came on while i was traveling on a snowy 2 lane canyon road while leaving a ski resort in utah. i had to immediately stop my car on a busy, icy road to add more oil. i almost got hit by a sliding car and killed. i went to the dealer with this problem and they told me they could not help me unless my oil light was on. driving with a oil light on in the winter is dangerous. the engine could seize and leave me stranded on the side of the road. the dealership said to run the car low on oil with the oil light on and them come in."