2014 Mazda CX-9 - Ratings, Complaints and Recalls

The 2014 Mazda CX-9 SUV AWD has an overall safety rating of 4 out of 5. It performs well in side crash tests with a top score of 5 in overall side crash rating, side crash driver's side rating, and side crash passenger side rating. This vehicle also has standard electronic stability control, which is an important safety feature that helps drivers maintain control in slippery conditions. However, it does not come equipped with forward collision warning or lane departure warning systems.

In terms of recalls and complaints, the Mazda CX-9 has had 3 recalls and 51 complaints reported. It's essential for car owners to stay informed about recalls to address any potential safety issues promptly. Overall, while the Mazda CX-9 has strong safety ratings and stability control, it lacks some of the advanced safety features like collision warning and lane departure warning, which are becoming increasingly common in newer vehicles.

auto generated summary, may be inaccurate.

Top stats at a glance

Complaint Count

51

Recall Count

3

Investigation Count

1

Safety Rating

4/5

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Safety Features

2014 Mazda CX-9 SUV AWD Safety Features

Here are the safety features that come as standard on the 2014 Mazda CX-9 SUV AWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

No
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

No

2014 Mazda CX-9 SUV AWD Safety Ratings

Here we have the crash and rollover ratings for the 2014 Mazda CX-9 SUV AWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2007 Score 2014 Score 2023 Score
Overall Front Crash Rating Not Rated 3 4
Front Crash Driver Side Rating 5 3 4
Front Crash Passenger Side Rating 5 3 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2007 Score 2014 Score 2023 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2007 Score 2014 Score 2023 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated 3 5

Complaints for the 2014 Mazda CX-9

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"water pump failed and ruined the engine. there was little to no warning."
Components Involved: ENGINE
Date of incident: 2024-01-03
Complaint:
"i bought a vehicle from carvana 11/2021 with not quite 59k on it. on 6/21/2023, with 77k miles, my car had a catastrophic engine failure. i was driving my grandchildren ages, 3-12 years of age home. safety was definitely at risk with speeds of 70 freeway were completed right before engine stopping. the mechanic shop has confirmed the car giving 3 codes related to timing belt/water pump and the other code which confirms engine failure. no warning lights had come on until i tried to restart it. since this situation is most recent, i have not had anyone else inspect the vehicle. i am working through my options and will take recommendations for resolution."
Components Involved: ENGINE
Date of incident: 2024-09-06
Complaint:
"my transmission is slipping …."
Components Involved: ENGINE
Date of incident: 2025-02-03
Complaint:
"sudden failure of water pump located inside the engine caused engine to shut down immediately while driving 70 mph on busy expressway. extremely dangerous situation due to heavy traffic and high speeds traveled. only by sheer luck were we able to coast across 4 lanes of traffic to an exit ramp and barely make it into a parking lot after crossing 2 more lanes on the frontage road. very difficult to steer and brake due to no engine power. repair cost was $4,433. two subsequent follow up repairs for check engine light and oil control valve issues related to water pump failure were required and covered under initial repair warranty. research on web indicates this is a common problem with this engine with many complaints occurring soon after 100k miles. in many cases customers reported having to replace the engine or sell the car for parts due to the high cost of repair. locating the water pump inside the engine block was a terrible design fault and extreme safety hazard when it fails."
Components Involved: ENGINE
Date of incident: 2023-06-09
Complaint:
"i purchased a 2014 mazda cx-9 on 12/14/2019. on monday 10/18/2021 i was driving on the hwy on the way home and my check engine light came. i had my mechanic check it out and he said the computer read a p0019 code. so on 10/20/2021, i took it to the dealer where i originally purchased it and this was the same code they found. at the local dealership, i was told that apparently, the water pump needed to be replaced due to water coolant in the oil pan. i had absolutely no warning. no leaking, no smell of coolant. this vehicle only has 88,000. upon further research and to my surprise is that the water pump in the duratec 37 engine and make and model has a design flaw with the water pump located in the engine with the timing chain. that is the number one problem that fails first due to the water pump gaskets wearing degrading without any warning pump has become damaged due to pump bearings too. i had my vehicle serviced with four oil changes over the past 28,000 miles since i purchased it. these late-model vehicles being built today i know do not burn that much oil nowadays. i also found out, the ivct 3.7 duratec is in the 2008-2015 mazda cx-9 which i have the 2014 model. this 3.7 v6 uses a timing chain-driven water pump. i also found out this kind of water pump is prone to failing at the pump bearings which allows the timing center to move around. once it’s bad enough coolant is dumped into the engine where it mixes with the oil dripping from the water pump into the oil pan. this is where the real problems begin. coolant mixing with oil is not good. it can cause corrosion and lots of internal wear as the duratec 3.7 engine oil is no longer able to properly lubricate moving parts and shut down the engine. base on the number of oil changes i had during this time i'm sure it had nothing to do with the water pump failure issue. this is solely a mazda manufacturing flaw with the design. at this time my warranty does not want to cover the repair. thanks"
Components Involved: ENGINE
Date of incident: 2022-06-10
Complaint:
"tl* the contact owns a 2014 mazda cx-9. contact stated that while driving at 40 mph, the vehicle decelerated and the steering ceased without warning. the contact depressed the brake pedal which failed to engage. the contact allowed the vehicle to idle with both feet off the pedals which allowed the vehicle to come to a complete stop. the contact turned the vehicle off and back on which resumed to normal vehicle operation for about 2-3 minutes however, the failure recurred. the contact inspected the vehicle for leaks but found none. the contact stated that the coolant bottle was empty. the contact checked the oil which looked milky and dirty. lee edwards mazda (2218 louisville avenue, monroe, la 71201 (318) 388-3540) was contacted and informed of the failure. the vehicle was towed to an independent mechanic where it was diagnosed and determined that the water pump gasket was fractured. the vehicle was not repaired. the failure recurred. the manufacture was not made aware of the failure. the mileage was 70,000."
Components Involved: ENGINE
Date of incident: 2021-04-03
Complaint:
"the water pump failed on the vehicle and coolant leaked into the engine oil. the vehicle all of a sudden started shaking, the engine shut off and the vehicle lost power. the engine is now damaged beyond repair. the vehicle has an internal water pump and the owner's manual does not recommend any maintenance to the water pump. this vehicle had all of the recommended maintenance completed at an authorized mazda dealer, the vehicle was in a parking lot when the engine unexpectedly shut off. while no one was injured when the vehicle lost all power and the engine shut off, it is something that should be looked into."
Components Involved: ENGINE
Date of incident: 2021-07-08
Complaint:
"tl* the contact owns a 2014 mazda cx-9. while driving approximately 40 mph, the vehicle lost power and stalled without warning. the contact was able to restart the vehicle after several attempts; however, the failure recurred. the contact stated that there was an odor of coolant fluid and smoke appeared from the front of the vehicle. the vehicle was towed to the contact's residence and then towed to napleton's countryside mazda (6060 south la grange road, countryside, il 60525, (708) 354-2700) to be diagnosed, which was still pending. the vehicle was not repaired. the manufacturer was informed of the failure. the approximate failure mileage was 118,000."
Components Involved: ENGINE
Date of incident: 2020-10-10
Complaint:
"the engine sputtered and stopped without warning while driving. it turned out the water pump went out and spilled water internally in the engine. the car has 73,000 miles on it and it appears that this has been happening to other owners of this vehicle routinely, and mazda has kept this design flaw and safety concern a secret. it is costing over $2,200 to repair, and i believe that mazda should be held accountable for it. thank you. (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)."
Components Involved: ENGINE
Date of incident: 2020-09-02
Complaint:
"i was slowly approaching a stop light when our 2014 mazda cx-9 started having vibrations, which at first came from underneath, between the driver's row and the 2nd row passenger. it immediately felt as if the car's engine was about to fail. i managed to make that right turn, carefully stepping on the brakes, and crossed a rail-road crossing. the car was running at a speed of 20 mph. i slowed down to make another right turn towards my destination, then the engine abruptly died. the battery and check engine lights suddenly lit up on the dashboard. from the intersection's stop light to the location where the engine failed, it was a distance of approximately 0.5 mile. my wife came and picked up our 3 children from the corner of the street. my brother-in-law came to my location with jumper cables and gave my engine's battery a jump-start. the engine started but the vibrations were stronger. the car ran for another 0.3 mile before it died again. i had the car towed to the mazda dealership from where i purchased the car. after 1 day i was told that the incident was possibly due to a bad tank of gas. another day later, i was told that something else was wrong with the engine, and that it was unrelated to the earlier suspicion of bad gas. after 5 business days, i was told that the engine's cylinder 6 needs a new cylinder head. the other option was a complete engine overhaul. the car has never been in an accident, and has approximately 81,000 mileage. the estimated cost for repairs was $5,834. this is a very serious safety issue that warrants an investigation. had the car experienced engine failure on a busy interstate, my family and others could've been seriously injured or even killed."
Components Involved: ENGINE
Date of incident: 2018-10-06

Recalls for the 2014 Mazda CX-9

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"mazda north american operations (mazda) is recalling certain 2014-2015 mazda cx-9 vehicles sold, or ever registered in the states of alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.s. virgin islands or "zone a." additionally, unless covered in "zone a," mazda is recalling certain 2011-2013 mazda6, 2011-2012 cx-7, and 2011-2015 cx-9 sold, or ever registered in the states of arizona, arkansas, delaware, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, ohio, oklahoma, pennsylvania, tennessee, virginia, west virginia and the district of columbia, or "zone b." additionally, unless covered in zone a or zone b, mazda is recalling certain 2010-2013 mazda6, 2010-2012 cx-7, and 2010-2015 cx-9 vehicles ever registered in the states of alaska, colorado, connecticut, idaho, iowa, maine, massachusetts, michigan, minnesota, montana, new hampshire, new york, north dakota, oregon, rhode..."
Consequence:
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy:

Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

Component(s) Involved: AIR BAGS > FRONTAL > PASSENGER SIDE > INFLATOR MODULE
Date of incident: 2018-10-12

MAZDA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

MAZDA ranks 16 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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