2019 Mazda CX-9 - Ratings, Complaints and Recalls

The 2019 Mazda CX-9 SUV AWD has an impressive overall safety rating of 5 out of 5. It excels in overall side crash rating, with both the driver's and passenger's side receiving a perfect score of 5. Additionally, the vehicle boasts stability control as a standard feature which enhances its safety on the road. While it also offers forward collision warning and lane departure warning as optional features to further aid in accident prevention. In terms of complaints and recalls, the CX-9 has 30 reported complaints and 2 recalls. Overall, this Mazda model prioritizes safety and provides drivers with peace of mind behind the wheel.

Top stats at a glance

Complaint Count

30

Recall Count

2

Investigation Count

0

Safety Rating

5/5

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Safety Features

2019 Mazda CX-9 SUV AWD Safety Features

Here are the safety features that come as standard on the 2019 Mazda CX-9 SUV AWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2019 Mazda CX-9 SUV AWD Safety Ratings

Here we have the crash and rollover ratings for the 2019 Mazda CX-9 SUV AWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2007 Score 2019 Score 2023 Score
Overall Front Crash Rating Not Rated 4 4
Front Crash Driver Side Rating 5 4 4
Front Crash Passenger Side Rating 5 4 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2007 Score 2019 Score 2023 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2007 Score 2019 Score 2023 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2019 Mazda CX-9

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"mazda has an open tsb technical service bulletin for this and many other mazda's with the same engine- tsb-collant leaks at cylinder heads, bulletin # - 01-013/21 issued 10/15/21 (cracked cylinder heads) my 2019 mazda is right here on the list: mazda dealer claims i have to replace the engine at a cost estimated at $12,000 us dollars no offer or solution to repair the cylinder head which is upward of $5,000.00 us dollars. cars under there warranty are covered. many models across the country are leaving people like myself stuck with a major engine issue and mazda admitting they have a problem without stepping up and supporting and paying for this high repair cost to correct the issue. enclosed is a snip of the actual tsb mazda sent to all their dealers. i've researched this mazda engine and there's cars out there with any where from 25k miles - 100k+ miles with this same issue should be a class action lawsuit. recall and mazda needs to be honest with this most sensitive matter applicable model(s)/vins us spec.: 2019-2020 cx-5 skyactiv-g 2.5t vehicles with vins lower than jm3kf******830243 (produced before jun. 9, 2020) 2016-2020 cx-9 skyactiv-g 2.5t vehicles with vins lower than jm3tc******422801 (produced before jun. 9, 2020) 2018-2020 mazda6 skyactiv-g 2.5t vehicles with vins lower than jm1gl******523967 (produced before mar. 25, 2020) same engine has a class action lawsuit against mazda for burring engine oil they both tie together."
Components Involved: ENGINE
Date of incident: 2024-05-09

Complaint:
"the car has only 41k miles on it and the engine warning light came on. i had the car towed to mazda and now it won’t start and it needs a new engine. (which is on back order for months). it is covered under the powertrain warranty but does me no good if i’m without a vehicle, and making car payments on a vehicle that isn’t running."
Components Involved: ENGINE
Date of incident: 2025-06-11

Complaint:
"the engine is leaking coolant i will be putting a 3rd motor in this car due to other 2 motor also have a coolant leaking and running hot i have contact mazda and would not stand behind there car"
Components Involved: ENGINE
Date of incident: 2022-04-05

Complaint:
"my 2019 mazda cx-9 signature has developed a coolant leak at the back side of the engine that is consistent with mazda tsb 01-013/21. coolant leaks down onto the oil filter and the exhaust where it's burned off. currently, i can drive the vehicle, but i need to refill the radiator and coolant reservoir. i'm concerned about this developing into a catastrophic leak that could seize the engine or cause a fire from contact with the exhaust. this vehicle is still under the warranty period of 5 years/60k miles. i will initially contact the dealer regarding this issue."
Components Involved: ENGINE
Date of incident: 2024-10-05

Complaint:
"the coolant was leaking due to a crack in cylinder. the car overheated and the coolant leaked into the engine. mazda refuses to identify this as an ongoing issue with the mazda turbo skyactiv models"
Components Involved: ENGINE
Date of incident: 2024-01-02

Complaint:
"the contact owns a 2019 mazda cx-9. the contact stated while driving 15 mph, she heard an abnormal noise. the contact stated no warning light was illuminated. the vehicle was not diagnosed or repaired. a dealer was not contacted. the manufacturer had been informed of the failure. the failure mileage was approximately 25,000."
Components Involved: ENGINE
Date of incident: 2022-01-07

Recalls for the 2019 Mazda CX-9

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"mazda north american operations (mazda) is recalling certain 2018 mazda3, mazda6, 2019 cx-3, 2018-2019 mx-5, cx-5, cx-9, and 2019-2020 mazda2 vehicles. the impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail."
Consequence:
Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Remedy:

Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.

Component(s) Involved: FUEL SYSTEM, GASOLINE > DELIVERY > FUEL PUMP
Date of incident: 2021-11-12

MAZDA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

MAZDA ranks 16 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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