2021 Mazda CX-9 - Ratings, Complaints and Recalls

The 2021 Mazda CX-9 SUV FWD has an excellent safety rating with an overall score of 5 out of 5. This indicates that the vehicle performs exceptionally well in various crash scenarios including front and side crashes, as well as rollovers. Additionally, the CX-9 is equipped with standard electronic stability control, forward collision warning, and lane departure warning systems, enhancing its safety features.

In terms of complaints and recalls, the CX-9 has received 22 complaints and 1 recall. While the number of complaints is relatively low compared to the overall safety rating, the presence of a recall suggests that there may be specific issues that need attention. It's important for owners to stay informed about any recalls and address them promptly to ensure the continued safety of the vehicle.

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Top stats at a glance

Complaint Count

22

Recall Count

1

Investigation Count

0

Safety Rating

5/5

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Safety Features

2021 Mazda CX-9 SUV FWD Safety Features

Here are the safety features that come as standard on the 2021 Mazda CX-9 SUV FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Standard

2021 Mazda CX-9 SUV FWD Safety Ratings

Here we have the crash and rollover ratings for the 2021 Mazda CX-9 SUV FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2007 Score 2021 Score 2023 Score
Overall Front Crash Rating Not Rated 4 4
Front Crash Driver Side Rating 5 4 4
Front Crash Passenger Side Rating 5 4 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2007 Score 2021 Score 2023 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2007 Score 2021 Score 2023 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2021 Mazda CX-9

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"i just purchased this vehicle 2 months ago. yesterday my oil light came on, i pulled over and checked the oil it was completely low. i had to put a quart of oil in it. after that i did some research and learned this seems to be an issue with some 2021 models the cx9 included. there needs to be a recall on this and mazda needs to fix this issue. these cars cost way to much to have to put a quart of oil every month."
Components Involved: ENGINE
Date of incident: 2024-01-01
Complaint:
"oil light came on, vehicle has ~15,000 miles."
Components Involved: ENGINE
Date of incident: 2023-05-05
Complaint:
"the vehicles experience excessive oil consumption because the defective valve stem seals allow engine oil to leak into the combustion chambers. this concern usually occurs when the mileage reaches approximately 2,000 – 3,000 miles (5,000 - 7,500km) and may also occur again after replacing or topping off the engine oil."
Components Involved: ENGINE
Date of incident: 2023-10-01
Complaint:
"2021 mazda cx-9 low oil light came on at around 18,900 miles (2/10/2023 and 2/11/2023). took to mazda, and they said there was defective valve stem seals that can allow oil to leak into the engine’s combustion chamber. vehicle is currently with mazda service department to be fixed."
Components Involved: ENGINE
Date of incident: 2023-10-02
Complaint:
"the contact owns a 2021 mazda cx-9. the contact stated that while driving at 60 mph or exceeding 60 mph, the vehicle would lose motive power and stall without warning. the contact stated that he would coast to the side of the road and the vehicle would restart after 2-3 attempts and regain normal functionality. the vehicle had not been diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 49,000."
Components Involved: ENGINE
Date of incident: 2022-06-12
Complaint:
"a lot of engine oil consuption, 1 quart per 2500 miles."
Components Involved: ENGINE
Date of incident: 2023-04-11
Complaint:
"my 2021 mazda cx-9 uses excessive engine oil as reported in the mazda "m-tip" bulletin mt-005/20 and this manufacturer's defect is reportedly caused by defective valve stem seals as claimed in the class action lawsuit u.s. district court for the central district of california, southern division: [xxx] v. mazda motor of america, inc. the valve stem seal problems allegedly cause excessive oil consumption between regular oil change intervals, which increases the risk of engine damage and failure. i believe mazda must address this issue as soon as possible and repair my affected vehicle before i suffer catastrophic engine failure or long-term engine damage. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)."
Components Involved: ENGINE
Date of incident: 2022-12-08
Complaint:
"1000 miles before first ever oil change was needed (according to window sticker provided by mazda) the low engine oil light came on. the oil was low and needed to be toped off and brought directly to dealer for oil change. the same thing happened again 1300 miles before second oil change was required. it became obvious that the brand new vehicle was burning oil for some reason. the dealership tried to tell us that it was because the car was a turbo. we weren’t buying it and told them we wanted it looked at. after brining it into the dealer they mentioned that mazda had a bulletin for a valve seal fix that might help it stop burning oil. so they admitted that yes it was burning oil. after googling the bulletin i realized that our vehicle is having the same problems that many others with 2021 mazdas (certain production period) are having. there is currently no recall however there is proof that these problems are damaging our vehicle, putting my wife and children at risk every time they get in the car and mazda is doing nothing about it. there is also proof that these gases from the burnt oil are damaging other engine systems further increasing the likelihood of an engine failure. down the road. chances are this damage is already done, despite this valve seal repair."
Components Involved: ENGINE
Date of incident: 2023-08-10
Complaint:
"massive oil consumption. uses 1 quart or more of engine oil at around 3,000 miles after oil change. low oil light comes on..."
Components Involved: ENGINE
Date of incident: 2022-09-06
Complaint:
"the low engine oil light is coming on every 3500 miles. when checking oil level it indeed is low and requires a quart of oil. there is an active tsb out as this is a known issue but no recall issued yet."
Components Involved: ENGINE
Date of incident: 2023-06-07

Recalls for the 2021 Mazda CX-9

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"mazda north american operations (mazda) is recalling certain 2020-2021 cx-9 vehicles equipped with 60/40 split bench second-row seats. the left-side second-row seat may unexpectedly slide forward during a crash. as such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 210, "seat belt assembly anchorages.""
Consequence:
A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.
Remedy:

Dealers will replace the internal parts of the affected second-row seats, free of charge. Owner notification letters were mailed November 4, 2021. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 5221I.

Component(s) Involved: SEATS > MID/REAR ASSEMBLY
Date of incident: 2021-09-27

MAZDA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

MAZDA ranks 16 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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