2020 Nissan MURANO - Ratings, Complaints and Recalls

"i was driving my vehicle on the freeway at a speed of 60 mph when all of a sudden the sun roof part of my panoramic roof shattered all over my interior of my car and myself. it blew up all over me and was quite disturbing let alone could of caused an accident or glass could of cut my eyes. i was quite shaken up. i contacted my insurance and working a claim to have it replaced. then i find out this has been common in nissan vehicles for a long time and law suits because of it, too. these sunroofs allegedly exploded because of their design. instead of laminating the glass in the sunroofs, the lawsuits claimed, nissan used thin pieces of tempered glass instead of thicker pieces. the reason why nissan allegedly did this, according to the suits, is so that the sunroof could be lighter and, thus, the vehicle could get better fuel economy. the lawsuits also alleged the japanese automaker applied ceramic enamel around the edges of the sunroofs, weakening the strength of the glass. i also sent an email to nissan but doubt if i will hear from them. what is being done by the safety commission in regard to this matter so this doesn't happen to other customers of these vehicles?"

"unknown - (a)vehicle was recalled for suspension issue/repair was made (b)vibrations while accelerating (>35mph)/tires rotated and balanced - did not correct issue (c)swapped wheels and tires - still vibration - removed drive shaft and test drove with no vibration - replaced shaft (d)vibrations again less than 2 months after fix - back in shop - is this a driveline or suspension problem"

"on feb 26, 2022; my wife and i were driving down a hwy in sw georgia at approximately 60 mph and our 2020 nissan murano sunroof literally exploded. the roof was fully closed at the time and the sun shade was also closed. it was like a shot gun blast. was a good thing i was driving, had my wife been driving i suspect she would have reacted in a manner that would have wrecked us. we were both shook up. hearing wind blowing into car, i slightly opened the sun shade and could tell the center portion of the sun roof had blown out and shivers of glass came down onto us, i closed the shade and pulled over at next available opportunity. at the time the sun roof exploded, there were no other vehicles within approx 1/4 mile in front of us, we had not just passed any vehicle, there were no overpasses, and nothing we recall to have hit the roof. at the time, we were traveling out of our home town, a significant way from home; as soon as i stopped, i took photos of the roof from the exterior above the shattered sunroof with the center section blown out. i was able to purchase a heavy duct tape and tapped the shattered sunroof from the top, with several layers of tap to secure the remaining shattered glass/sun roof. we were able to travel on home. i immediately contacted the dealership (greenway nissan brunswick ga) were we had purchased the 2020 nissan murano vehicle and explained what happened. i was told they had never heard of that happening. we had purchased the platnum extended warranty with our new murano. i scheduled an appointment and took my vehicle to the greenway dealership on mar 8, 2022; and the sun roof was replaced under warranted, and my vehicle was returned to me on mar 10, 2022 with a new sun roof (ref: greenway invoice 48890). the sun shade had a scratch approximately 18”, but was not replaced because the adjuster could not determine it was caused by the roof explosion, which i don’t see how it could not have been."

"i-95 nissan, a dealership in riviera beach florida received a stop sale order on this car on march 10, 2021. i went to the dealership on 4/13/2021 to get the oil changed and tires rotated on my 2015 nissan murano platinum. my existing vehicle was in perfect mechanical condition, and while i was awaiting the completion of my oil change, a sales person came up and began to chat with me, and told me i needed to buy a new car, and said my car would be junk in no time, and i needed to get rid of it before it was literally worth nothing. this man did not relent all day long. i finally caved and bought the 2020 murano against my better judgement, and i had no idea it had a recall issued on it, but they did! about 2 months later, i get a call from the dealership inviting me in for a free oil change and tire rotation on the new purchase. i declined, because i was ultimately not satisfied with the salespersons behavior post-purchase. he continued to text me and ask me out to dinner, dancing, etc. until i finally blocked his phone number. so, i had no intention on getting anything further from that nissan dealership. the person on the phone mentioned that they really needed to get the car in there because they really should not have sold it to me with an open recall, and they needed to get that fixed. i still declined, and did some research, only to find that it's a pretty major safety recall, that could affect the steering loss. i also discovered that federal law 49 u.s. code § 30116 – defects and noncompliance found before sale to purchaser, prohibits the sale of a new vehicle with an open safety recall!!! i contacted nissan, and they opened case# 45574832, about the sales experience, but stated the dealership is independent of them, and i would need to remedy the situation directly with them. i attempted to do so numerous times, to no avail. they have continually publicly denying my requests, blocking my reviews about the dealership and i am now at this point."

"i called my dealership up and they do not have the knuckle part as of yet so they wont look at my car due to taking it apart to check on it . catch 22 , need the part in their dealership then schedule the car to be looked at will give me a loaner for maybe a week then do the recall . until then have to wait [xxx] cells d [xxx] f [xxx] emails [xxx] no incident as of yet but there is a concern if there is an accident or incident that causes something and we cant get this fixed . we make payments on a car that can have or does have a defect . information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)."

"sunroof exploded while driving."

"i was driving 40 mph when the car automatic stopped and applied the automatic emergency brake (aeb) was applied with no obstacles around on a clear sunny day. the car is brand new with only 1100 miles on it. car came to a complete stop. i am afraid for my safety and will contact the dealer where i purchased the car first thing monday morning (11/2)."