2020 Toyota 4RUNNER - Ratings, Complaints and Recalls

The 2020 Toyota 4RUNNER SUV AWD has an overall safety rating of 4 out of 5 according to the National Highway Traffic Safety Administration (NHTSA). The vehicle performs well in side crash tests with a perfect rating of 5 for both the driver and passenger sides. The front crash ratings are also solid, with a 4 for the driver side and 3 for the passenger side. Additionally, the 4RUNNER has stability control and lane departure warning systems, which enhance its safety features.

In terms of safety features, the 4RUNNER comes equipped with standard electronic stability control and lane departure warning but lacks forward collision warning. This combination of safety features helps to prevent accidents and keep passengers safe on the road.

It is worth noting that the 4RUNNER has had 26 complaints reported and one recall. While the number of complaints is slightly higher than average, the single recall indicates that Toyota is proactive in addressing any potential safety issues with the vehicle. Overall, the Toyota 4RUNNER offers a good level of safety for drivers and passengers, with advanced safety technologies such as stability control and lane departure warning adding an extra layer of protection.

Top stats at a glance

Complaint Count

26

Recall Count

1

Investigation Count

0

Safety Rating

4/5

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Safety Features

2020 Toyota 4RUNNER SUV AWD Safety Features

Here are the safety features that come as standard on the 2020 Toyota 4RUNNER SUV AWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

No
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Standard

2020 Toyota 4RUNNER SUV AWD Safety Ratings

Here we have the crash and rollover ratings for the 2020 Toyota 4RUNNER SUV AWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2020 Score 2024 Score
Overall Front Crash Rating Not Rated 4 4
Front Crash Driver Side Rating 4 4 4
Front Crash Passenger Side Rating 4 3 3

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2020 Score 2024 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2020 Score 2024 Score
Rollover Rating 3 3 3
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated 4 4

Complaints for the 2020 Toyota 4RUNNER

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"i have attempted to use the sos button 4 times in different days and in different locations, only connecting once and the rep. claimed she couldn't hear me that only time i "connected." the system causes premature battery drain (even while the car is off, it draws power) and doesn't work in its intended way as a safety/rescue tool. this is an expensive feature that fails to work while locked in with an inferior cellular service provider through an exclusive contract between toyota and at&t."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2024-10-05

Complaint:
"while driving down a road a mango fruit fell from a tree and hit the front glass causing it to break. the glass also broke toward the inside there were pieces of glass on the dash inside the vehicle. this could of cause me injuries."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-08-08

Complaint:
"the sunroof suddenly shattered while driving. the interior glass cracked and rained down on me. the exterior glass cracked. it sounded like a gunshot. it caused cuts, fear from the loud bang and the inability to drive the vehicle out of fear of the remaining glass falling and for protection from rain or other elements"
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-11-07

Complaint:
"i was driving down the road and heard a loud bang. when i got home i was looking for the source and there was a big hole in the sunroof from the sunroof shattering. there was no contact from anything the sunroof just shattered on its own."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2022-11-12

Complaint:
"thirteen months ago i purchased a 2020 4 runner from parker toyota. last week my sunroof exploded for no reason, there were no rocks or debri that caused this. this is clearly a manufacturers defect of the glass used. i am thankful i wasn’t covered in shattered glass or worse, cause an accident. the picture shows my shattered sunroof, it has tape holding it together so it didn’t cave in on me."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2023-03-09

Complaint:
"while i am driving, i smell something like exhaust or sulfur inside car. i could only smell it when the car is going over 70 miles, rpm is over 2500 (hard acceleration) , and when all the windows are closed and recirculate cabin air is on."
Components Involved: UNKNOWN OR OTHER
Date of incident: 2020-10-01

Recalls for the 2020 Toyota 4RUNNER

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"southeast toyota distributors, llc (set) is recalling certain 2020-2022 4runner vehicles equipped with 20-inch black gunner wheels. the load carrying capacity modification labels are incorrect. as such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 110, "tire selection and rims.""
Consequence:
An incorrect label may lead to unintentionally overloading the vehicle, increasing the risk of a crash.
Remedy:

SET will mail replacement labels to owners, free of charge. Owner notification letters are expected to be mailed September 4, 2022. Owners may contact SET's customer service at 954-429-2000. SET's number for this recall is SET22A.

Component(s) Involved: EQUIPMENT > OTHER > LABELS
Date of incident: 2022-07-06

TOYOTA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

TOYOTA ranks 3 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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