2023 Toyota HIGHLANDER - Ratings, Complaints and Recalls

The 2023 Toyota HIGHLANDER SUV FWD boasts an exceptional overall safety rating of 5 according to the National Highway Traffic Safety Administration (NHTSA). This vehicle received high scores across various crash tests, including a 4-star rating for the overall front crash protection and 5-star ratings for overall side crash protection. Additionally, it scored a 5-star rating for both protecting the driver and passenger in side crashes.

One standout feature of this Toyota HIGHLANDER is that it comes equipped with standard electronic stability control, forward collision warning, and lane departure warning systems, further enhancing its safety capabilities.

Despite its excellent safety ratings, it is worth noting that there have been 40 complaints reported for this vehicle, along with 2 recalls. These numbers indicate that while the Toyota HIGHLANDER is well-received in terms of safety performance, there have been some reported issues that are being addressed through the recall process.

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Top stats at a glance

Complaint Count

40

Recall Count

2

Investigation Count

0

Safety Rating

5/5

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Safety Features

2023 Toyota HIGHLANDER SUV FWD Safety Features

Here are the safety features that come as standard on the 2023 Toyota HIGHLANDER SUV FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Standard

2023 Toyota HIGHLANDER SUV FWD Safety Ratings

Here we have the crash and rollover ratings for the 2023 Toyota HIGHLANDER SUV FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2023 Score 2024 Score
Overall Front Crash Rating Not Rated 4 4
Front Crash Driver Side Rating 5 4 4
Front Crash Passenger Side Rating 5 4 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2023 Score 2024 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2023 Score 2024 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2023 Toyota HIGHLANDER

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"the contact owns a 2023 toyota highlander. the contact received notification of nhtsa campaign number: 23v720000 (structurer) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the local dealer was not contacted. vin tool confirms parts not available."
Components Involved: STRUCTURE
Date of incident: 2026-06-01
Complaint:
"the contact owns a 2023 toyota highlander. the contact received notification of nhtsa campaign number: 23v720000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: STRUCTURE
Date of incident: 2025-06-01
Complaint:
"the contact owns a 2023 toyota highlander. the contact received notification of nhtsa campaign number: 23v720000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: STRUCTURE
Date of incident: 2024-10-01
Complaint:
"the contact owns a 2023 toyota highlander. the contact received notification of nhtsa campaign number: 23v720000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: STRUCTURE
Date of incident: 2024-09-01
Complaint:
"the contact owns a 2023 toyota highlander. the contact received notification of nhtsa campaign number: 23v720000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: STRUCTURE
Date of incident: 2025-02-10
Complaint:
"the contact owns a 2023 toyota highlander. the contact received notification of nhtsa campaign number: 23v720000 (structure) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: STRUCTURE
Date of incident: 2025-02-10
Complaint:
"water intrusion in the a pillars on both driver and passenger side during a rain storm. toyota confirmed the water intrusion and stated that the gaskets and clips for the roof rack had failed, allowing water to get into the vehicle interior. i had owned the vehicle for approximately 6 months, and i'm not sure when these clips/gaskets failed. if this failure occured earlier, but there wasn't enough water to come though the interior upholstery, there is a possibility that there is significant mold growth behind the interior panels, which could negatively impact any occupants' health."
Components Involved: STRUCTURE
Date of incident: 2024-09-11
Complaint:
"the contact owns a 2023 toyota highlander. the contact received notification of nhtsa campaign number: 23v720000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: STRUCTURE
Date of incident: 2024-03-11

Recalls for the 2023 Toyota HIGHLANDER

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"toyota motor engineering & manufacturing (toyota) is recalling certain 2023 corolla, corolla cross, corolla cross hybrid, highlander, highlander hybrid, tacoma, 2023 lexus rx350, rx350 hybrid, rx500 hybrid, 2023-2024 lexus nx250, nx350, and nx350 hybrid vehicles. an electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. as such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, "occupant crash protection.""
Consequence:
A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy:

Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.

Component(s) Involved: STEERING > COLUMN
Date of incident: 2023-07-12

TOYOTA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

TOYOTA ranks 3 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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