2009 Toyota MATRIX - Ratings, Complaints and Recalls

The 2009 Toyota Matrix has received a commendable safety rating overall, with high scores in both the front and side crash tests. It has achieved a top score of 5 for the front crash driver side and passenger side ratings, as well as a 5 for the side crash driver side rating. Additionally, it scored a 4 for the side crash passenger side rating and a 4 for rollover ratings.

One notable safety feature is the optional electronic stability control, which can assist drivers in maintaining control of the vehicle during challenging road conditions. However, the Matrix does not come equipped with forward collision warning or lane departure warning systems.

Unfortunately, there have been a significant number of complaints with 192 filed, along with 3 recalls reported for this model. It's essential for Toyota to address these issues to ensure the continued safety and satisfaction of Matrix owners.

auto generated summary, may be inaccurate.

Top stats at a glance

Complaint Count

192

Recall Count

3

Investigation Count

1

Safety Rating

Not Rated

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Safety Features

2009 Toyota Matrix 4-DR. w/SAB Safety Features

Here are the safety features that come as standard on the 2009 Toyota Matrix 4-DR. w/SAB

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Optional
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

No
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

No

2009 Toyota Matrix 4-DR. w/SAB Safety Ratings

Here we have the crash and rollover ratings for the 2009 Toyota Matrix 4-DR. w/SAB Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2009 Score 2013 Score
Overall Front Crash Rating Not Rated Not Rated Not Rated
Front Crash Driver Side Rating 5 5 Not Rated
Front Crash Passenger Side Rating 4 5 Not Rated

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2009 Score 2013 Score
Overall Side Crash Rating Not Rated Not Rated Not Rated
Side Crash Drivers Side Rating 3 5 Not Rated
Side Crash Passenger Side Rating 4 4 Not Rated
Combined Side Barrier Pole Rating - Front Not Rated Not Rated Not Rated
Combined Side Barrier Pole Rating - Rear Not Rated Not Rated Not Rated
Overall Side Barrier Rating Not Rated Not Rated Not Rated

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2009 Score 2013 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated Not Rated Not Rated

Complaints for the 2009 Toyota MATRIX

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"tl* takata recall. the contact owned a 2009 toyota matrix. the contact stated that while driving at 50 mph, the vehicle was involved in a head-on collision. the air bags deployed and metal fragments passed through the airbag cushion material. as a result, the metal fragments entered the contacts eye and caused a long term injury. the contact also sustained a fractured upper jaw and nose injury that required medical attention. the contact mentioned having continual doctor visits for his eye injury. the vehicle was totaled and towed to junk yard. a police report was not filed. a dealer was not contacted. the manufacturer was not notified of the failure. the vin was included in nhtsa campaign number: 18v024000 (air bags). the failure mileage was 48,000. *dt*jb *dt recalls incomplete 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'*jb"
Components Involved: AIR BAGS
Date of incident: 2012-01-05
Complaint:
"letter from congressman deutch on behalf of constituent regarding toyota vehicle airbags: this was the third recall. *ld *js"
Components Involved: AIR BAGS
Date of incident: 2017-05-12
Complaint:
""takata recall" we received our recall notice letter and immediately contacted our local authorised toyota in rhinelander wi and were told it would take a few weeks for the replacement parts to arrive. after not hearing from them in that time we phoned again, and after once again giving our vin and information , we were told who ever took the call had not submitted the order . so once again we are told it's on backorder and they will contact us when it comes in so they can set up a appointment time to fix it. the recall notice recommended not having a occupant in the front passenger seat. we should be provided with a safe vehicle by toyota to use with the length of time this is taking until this is fixed."
Components Involved: AIR BAGS
Date of incident: 2018-01-02
Complaint:
"tl* takata recall. the contact owns a 2009 toyota matrix. the contact received notification of nhtsa campaign number: 17v006000 (air bags). the parts to do the repair were unavailable. heritage toyota owings mill (9801 reisterstown rd, owings mills, md 21117, 844-202-9429) confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue and was not able to confirm when the parts would become available. the vin was invalid. the contact had not experienced a failure. parts distribution disconnect."
Components Involved: AIR BAGS
Date of incident: 2017-05-12
Complaint:
""takata recall" i am wondering when the fix for this recall will be available in my area."
Components Involved: AIR BAGS
Date of incident: 2017-04-10
Complaint:
"tl* takata recall. the contact owns a 2009 toyota matrix. the contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called toyota of river oaks at (708) 862-0700 (1970 river oaks dr, calumet city, il 60409) where it was confirmed that the parts were not available for the recall remedy. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect."
Components Involved: AIR BAGS
Date of incident: 2017-11-05
Complaint:
"takata recall the nhtsa is aware of this recall but may not appreciate the full impact on the owner of the car. i feel unsafe driving it due to this recall but there is no remedy. i can't get it fixed. when i went to the dealer and asked when remedy is available no one knows. so i said fine let me trade it in and buy a new car. however, since there is a recall the dealer said he couldn't offer full trade in price because he would be unable to sell it until the remedy is made. so i don't feel safe driving it and i can't sell it without a loss in value. neither are my fault. takata has me stuck in a very poor position and i am disappointed with toyota's response"
Components Involved: AIR BAGS
Date of incident: 2018-08-03
Complaint:
"takata recall. safety recall not remedied."
Components Involved: AIR BAGS
Date of incident: 2018-12-08
Complaint:
"tl* takata recall. the contact owns a 2009 toyota matrix. the contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to grossinger toyota (located at 7225 n cicero, il 60712), but the part was not available for the repair. the vehicle was not repaired. the manufacturer was not contacted. the contact had not experienced a failure. vin tool confirms part not available."
Components Involved: AIR BAGS
Date of incident: 2019-07-05
Complaint:
"takata recall--i received a front passenger airbag inflator notice back in august 2016 and called immediately to have this repaired. beaman pontiac said they would call when the part was in. i called back in january of 2017 and they said the part was still not in. today 8/16/17 the part is still not in. this is unacceptable. in january they gave me a rental and i still have it. i would like my car back. but i don't want the liability of someone riding in my car or me in it with my husband driving being killed and toyota not responsible since i received this notice."
Components Involved: AIR BAGS
Date of incident: 2016-01-08

Recalls for the 2009 Toyota MATRIX

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"toyota motor engineering & manufacturing (toyota) is recalling certain model year 2008-2011 scion xb and lexus is f, 2009-2011 toyota corolla and corolla matrix, 2006-2011 toyota yaris, lexus is250 and lexus is350, 2010-2011 toyota 4runner, lexus is250c, lexus is350c and lexus gx460, 2011 sienna, 2007-2011 lexus es350, and 2009-2010 pontiac vibe vehicles, originally sold, or ever registered, in alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.s. virgin islands, or "zone a." additionally, unless included in "zone a" above, toyota is recalling certain model year 2008 scion xb and lexus is f, 2007-2008 toyota yaris, 2006-2008 lexus is250 and lexus is350 and 2007-2008 lexus es350 vehicles, originally sold, or ever registered, in arizona, arkansas, delaware, district of columbia, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, ohio, oklahoma, pennsylvania, tennessee,..."
Consequence:
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy:

Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).

Component(s) Involved: AIR BAGS > FRONTAL > PASSENGER SIDE > INFLATOR MODULE
Date of incident: 2016-05-23

TOYOTA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

TOYOTA ranks 3 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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