2017 Toyota PRIUS PRIME - Ratings, Complaints and Recalls

"my 2017 toyota prius prime has experienced a second windshield crack perhaps hit by a small object, which i didn't notice at all. the crack is a "l" shape, about 15 in at each direction. the firs windshield crack was happened about a year ago. toyota dealer replaced it with an original toyota windshield. i believe this particular windshield type isn't strong enough to withstand a small stone hitting it. as i didn't notice any loud popping sound during driving"

"windshield cracked from bottom to top and across while sitting and there was no evidence of a rock or chip that would cause that. air temp was about 95 degrees. no rain, no impact, car was sitting parked and not running."

"my windshield cracked for no reason, while it was parked. this is the second crack i gotten on my windshield from owning it for 2 years. this is highly unusual, i don't drive my car very far, and it happened while it was parked."

"tl* the contact owns a 2017 toyota prius. while driving on the highway, the wiper blade on the driver's side detached from the vehicle in the middle of a rain storm. the contact pulled over, exited the highway, and purchased a new wiper blade. the manufacturer stated that the contact had to use toyota wiper blades even though the contact did not know where they could be purchased. the contact stated that this was the third time the blades detached and the blades were currently zip tied to assure they did not detach. the dealer was not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 40,000."

"car was parked in parking lot in 100 degree temperature. windshield had no damage whatsoever. returned to car 4 hours later. two and one-half foot crack, originating in bottom driver's side corner of windshield, appeared. no chips were present. due to the crack, visibility through the windshield is compromised and poses a safety risk."

"we parked the car and went for a hike. upon returning to the car, we noticed a foot long crack had formed in the windshield. it does not appear to be connected to any chips or damage to the windshield."

"summary: have owned my prius prime for eight months and have needed to repair one windshield chip, replace my windshield once, and currently have another crack that cannot be repaired. details: purchased my prius prime dec 10, 2017. on dec 20, 2017, got a chip in my windshield while driving to work along the local highway and was able to get it repaired same-day. in june 2018, got another chip in my windshield and the crack spread beyond repair almost immediately. started the process to have it replaced and it took approximately six weeks and three appointments with safelite before they had the correct windshield with the correct parts. according to safelite, toyota had changed the design of the windshield and the new design was on backorder. paid my $500 deductible for this replacement. on august 8, 2018, just a few weeks after replacing the windshield, i got another chip that also spread beyond repair immediately. as of this writing, i have not yet replaced the windshield for the second time. after doing research, i found there is a class action lawsuit, filed in march 2018, related to these defective windshields. attached are receipts from safelite showing the chip repair, payment of my deductible, and pictures of the current crack."

"while driving approximately 30 mph on a surface street, i heard a loud noise and a crack appeared at the right edge of the windshield, advancing leftward up and then across the windshield and into my line of sight in the driver's seat. i did not see anything hit the windshield and have never heard a sound like that in nearly 50 years of driving. after researching replacement windshields, i discovered that they are back ordered because so many prius owners are having to replace windshields. in fact, a class action lawsuit related to these defective windshields was filed this march. (see https://www.courthousenews.com/wp-content/uploads/2018/03/toyota.ca_.pdf ) i am now driving with what i fear is a safety hazard to me and any passengers."

"in early or mid may 2018, when my new 2017 toyota prius prime had less than or approx. 10,000 miles on it and when i was getting into my car one sunny morning in my gated parking lot, i first noticed a very thin vertical crack (circa 2-3 inches) on my windshield - starting at the very bottom of the windshield below my wipers. the crack was located in the middle of the glass, i.e. between driver & passenger. the car was stationary, and had sat in my parking spot for the last day or two, and then on this may morning, there was a crack. no chip mark had existed prior to this, and no rock had hit it when i drove it last. there was no large tree near my parking spot, plus nothing was on the windshield when i got to my car that morning, so nothing fell on it. in less than a week, the damage on the glass grew larger (6 inches) and was spreading. i took my car in for 10,000 mile service per toyotacare, but toyota denied warranty coverage for the repair or replacement of its fragile prius prime's windshield, despite it being within the warranty period and the defect manifesting itself when the car was stationary. within the next few days, the crack grew and spread larger, eventually turning 90 degrees and expanding horizontally. in late may or early june 2018, i replaced the windshield via safelite auto. the total balance of the first replacement was about $800 - i.e. the replacement cost was about $400, but i was told more money was needed to properly fix camera (adas) problems caused by replacing the windshield. in june 2018, the new windshield cracked, almost 1 or 2 weeks after i just had it replaced. while driving on the highway, i noticed a tiny object hit my windshield. i contacted the dealer. in august 2018, the dealership said it knew of no problems with the 2017 toyota prius windshields."

"in early or mid may 2018, when my new 2017 toyota prius prime had less than or approx. 10,000 miles on it and when i was getting into my car one sunny morning in my gated parking lot, i first noticed a very thin vertical crack (circa 2-3 inches) on my windshield - starting at the very bottom of the windshield below my wipers. the crack was located in the middle of the glass, i.e. between driver & passenger. the car was stationary, and had sat in my parking spot for the last day or two, and then on this may morning, there was a crack. no chip mark had existed prior to this, and no rock had hit it when i drove it last. there was no large tree near my parking spot, plus nothing was on the windshield when i got to my car that morning, so nothing fell on it. in less than a week, the damage on the glass grew larger (6 inches) and was spreading. i took my car in for 10,000 mile service per toyotacare, but toyota denied warranty coverage for the repair or replacement of its fragile prius prime's windshield, despite it being within the warranty period and the defect manifesting itself when the car was stationary. within the next few days, the crack grew and spread larger, eventually turning 90 degrees and expanding horizontally. in late may or early june 2018, i replaced the windshield via safelite auto. the total balance of the first replacement was about $800 - i.e. the replacement cost was about $400, but i was told more money was needed to properly fix camera (adas) problems caused by replacing the windshield. in june 2018, the new windshield cracked, almost 1 or 2 weeks after i just had it replaced. while driving on the highway, i noticed a tiny object hit my windshield. i contacted the dealer. in august 2018, the dealership said it knew of no problems with the 2017 toyota prius windshields."