2021 Toyota RAV4 PRIME - Ratings, Complaints and Recalls

"i am writing to register a complaint about the lack of resolution for the below recall number. the notice, from 3 months ago now, says not to use the electric charger for the vehicle in temperatures below 40 f. i expected a rapid rollout due to the approaching winter but instead toyota is still saying that there is no solution. the notice specifically says there is a risk of vehicle fires. toyota appears to know what part has to be replaced and should be required to do that in a timely manner so the car can be used as designed in a safe manner. i encourage nhtsa to look into this as soon as possible. i spoke with a toyota representative today and was given the same vague timeline but also told it could take until spring 2024 for a solution to be identified. thank you for your assistance. jul 12,2023 manufacturer recall number23tb07 nhtsa recall number23v478 recall statusrecall incomplete, remedy not yet available"

"on the driver's display, some vehicle settings menu pages do not display properly. the text either appears too dim to read or displays legibly but then disappears. the problem is inconsistent and difficult to replicate. this behavior prevents proper setting or adjustment; and may confuse the driver when vehicle is in operation."

"when i took my 2021 toyota rav4 prime in for a dealer service at 18,000 miles they told me my factory tires were badly cupped due to the car needing an alignment. i thought this was strange because i drive carefully, and have not hit any large potholes, and the car is practically new. i then looked on toyota forums online and there were many reports of same tire cupping with new 2021 rav4 primes because they were not aligned correctly before shipping out to dealers. i asked my toyota dealer about this, thinking they should address the issue by aligning my vehicle for no charge. they said i only had an alignment covered until 12000 miles. i think since this is a safety issue and many people have reported the same cupping issue toyota should do something about this. this is the reason for this report."

"husband and i bought our 2021 rav4 prime from toyota last jan, brand new and i’ve had no complaints. on dec 27, 2022 we were running errands and all of a sudden our sunroof exploded. it sounded like a gun went off right in between us and then showered us with glass residue. there were no cars around us so we immediately pull into a parking lot and notice the glass exploded up and out. we took our car immediately to a toyota dealership within half a mile—they contacted the main toyota office with our situation and toyota insisted it must’ve been from road debris hitting the sunroof and then the internal cabin pressure caused the glass to go up/out. however, we were driving with our sunroof tilted up and our windows down so that would’ve been impossible as internal pressure was equilibrated with outside the vehicle. additionally the tension point was located directly under our roof rack so would’ve been impossible for debris to hit it at that point since it would’ve been protected by the roof rack itself. there was no other damage done to our car. toyota is not helping us with this situation and we are having to use insurance. after reading other similar incidences, i was shocked how many others have experienced this on toyota nation, reddit, and nhtsa. it’s dangerous and is a safety concern for drivers, passengers and other vehicles on the road specifically the loud explosion sound itself, the risk for glass residue to impair vision of the driver and glass shards flying off the roof and hitting other vehicles on the road."

"the sunroof shatter while i was driving."

"my 21 rav4 prime has started by itself on at least 6 different occasions i understand that my key fob has the ability to remotely start the car if a button sequence is pressed. this might be a good feature, but unfortuantely this happens by accident when my keys are in my pocket. i am unaware of this occurring until i walk into my enclosed garage and find the car running. it was not started intentionally by me. i do not get any text or warning through the connected toyota app. this is a safety risk as the car can run in the garage generating carbon monoxide which can permiate through the house as i mentioned earlier, this has happened at least 6 times on different days, so it is repeatable. i have a call into the dealer. i have spoken to toyota customer support and they told me there is no way to disable the remote start. there are no warning lights or messages that the car is running. i believe that this is a significant safety hazzard to ones health and life. i have a few suggestions 1 have a disable remote fob start as an option through setup 2 when the car starts remotely send an alert to the toyota app or text msg to let the owner know the status. 3 have the horn sound"

"i was driving my 2021 toyota rav4 prime on the freeway. as i was exiting the freeway there was a loud explosion in my car that scared the hell out of my friend and i, almost causing me to get into an accident. i pulled over and got out to see what happened. as i walked around the car i checked the tires, which were fine. i did not see anything (it was dark). i could not see the roof (i am short) and the moonroof shade was closed. i got in the car and started driving again and my friend said she could hear crackling, so i pulled into a parking lot. we got out again, and my friend looked up on the top of the car and could see the moonroof had exploded. the glass was cracked around the outer edge. there was no mark where a rock would have hit it. there were no debris marks anywhere, and we did not hear anything hit it. it was an explosion that you could feel. there was absolutely no warning. i took the car in the next day to the dealer and the service agent told to come back on monday, which is today. the service agent at the dealership agreed that there were no marks, or dings where a rock hit it. he agreed that it looked like it exploded the way it was cracked all around the outer edge of the glass. late this afternoon they called to tell me that there is a "quality control" person coming tomorrow to look at it so they can decide whether they will honor their warranty. i also purchased the "bumper to bumper" extended warranty when i bought the car, less than a year ago. i always keep the moonroof shade open. fortunately, i had it closed at that time or we would have at least gotten cut. i usually have my grandson in the back seat and there are glass shards in the back seat and in his car seat. if he had been in the car, my grandson would have gotten cut."

"while driving on the freeway, suddenly we heard a loud noise and then felt particles dropping on us. while attempting to assess what happened in and outside of the vehicle, we noticed the sunroof/moonroof shattered and small shards of glass were everywhere. the loud sound and attempt to assess the situation could have caused an accident. we were not passing under anything like a bridge and could determine no cause for the breaking of the glass. afterward when i could safely pull over so we could clean the glass out of the vehicle, we found no rock or other debris in my vehicle that did not belong. only shards of glass in our hair, on our bodies, and everywhere in the car, sticking into our skin and making one passenger bleed slightly."

"vehicle abruptly and harshly slowed from 65mph to around 30 on the highway and multiple error lights and messages came up. after initial deceleration the vehicle seemed to drive normally. once in a safe place to stop the vehicle was shut off and the only errors remained had been check engine and hybrid system malfunction and again the vehicle seemed to drive normally and was brought to the dealership for inspection the next day on its own power. errors seen in dash and head unit: brake power low, brake support system malfunction, check engine, hybrid system malfunction, park sensor malfunction, lane trace assist malfunction, sonar malfunction, headlight system malfunction. dealership states they need to contact toyota as there is something wrong and they are unsure what it is at this time."

"very loud train horn sound. tsb issued in other countries like finland, but not usa. finland tsb be-00612t-tme"