2020 Toyota RAV4 - Ratings, Complaints and Recalls

The 2020 Toyota RAV4 SUV AWD has an impressive overall safety rating of 5 out of 5, indicating top-notch safety features and performance in crash tests. It received high marks in various categories, including a 4-star rating for overall front crash and front crash driver side, and 5-star ratings for overall side crash, side crash driver side, and side crash passenger side.

Furthermore, this vehicle comes equipped with standard electronic stability control, forward collision warning, and lane departure warning systems, which enhance driver assistance and overall safety on the road.

In terms of complaints and recalls, the Toyota RAV4 has had 358 complaints reported, which is significant to note. Additionally, there have been 6 recalls issued for this model. It is essential for Toyota to address these concerns promptly to ensure the continued safety and satisfaction of RAV4 owners.

auto generated summary, may be inaccurate.

Top stats at a glance

Complaint Count

358

Recall Count

6

Investigation Count

0

Safety Rating

5/5

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Safety Features

2020 Toyota RAV4 SUV AWD Safety Features

Here are the safety features that come as standard on the 2020 Toyota RAV4 SUV AWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Standard

2020 Toyota RAV4 SUV AWD Safety Ratings

Here we have the crash and rollover ratings for the 2020 Toyota RAV4 SUV AWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2020 Score 2024 Score
Overall Front Crash Rating Not Rated 4 4
Front Crash Driver Side Rating 4 4 4
Front Crash Passenger Side Rating 4 5 5

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2020 Score 2024 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2020 Score 2024 Score
Rollover Rating Not Rated 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2020 Toyota RAV4

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"fuel tank fill up only 9-10gal wherein published rating to 14gal tank. there should be a recall on changing fuel pump but my vin does not show any recall"
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2024-09-08
Complaint:
"car shut off while driving and once restarted check engine light came on. safety was at risk because i was driving with cars behind me. after check trouble code it was determined faulty gas pump."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2024-07-07
Complaint:
"cannot fill the 14.5 gallon fuel tank at the pump. half tank takes 5.2 gallons and empty tank takes 10.2 gallons when empty light comes on. distance to empty only reads 380 mpg on a full tank of fuel and vehicle advertised to go 580 miles at 40 mpg. this situation causes range anxiety and constant stopping at the fuel pumpto only add 5 gallons at a time not knowing how much available fuel at any point in time. i do achieve 40 to 43 mpg on average. maybe 39 on highway as i stick close to the speed limit. dealers state nothing wrong and will not help. toyota corporate states vehicle working as it should. this is not correct. please help."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2021-02-09
Complaint:
"toyota and lexus vehicles equipped with fuel pumps and manufactured by dense international america and its affiliates contain a defective component. - settlement paper states this that i received in the mail, in which i am a class member of. i was driving my car roughly a year ago, when my car shut off in the middle of the road and would not turn back on period. road side assistance had to come retrieve my car, and haul it to the dealership. today i still have this faulty fuel pump in my car, that could shut off at any point in time while i'm driving down the road."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2022-04-11
Complaint:
"before purchasing this car (used, certified) i asked the salesman if the 2020 rav4 hybrid had the fuel filling issue i had read about in the 2019. he said he'd never heard of it; i told him it was all over the internet and he said "oh, that's for earlier models." so i bought the car. immediately had issue where i can't get more than 10.5 gallons of gas in the tank when fuel light is on and dte is 20 or less. the advertised fuel capacity is 14.5. i have a long daily commute and bought this car for the range. i asked the dealer again and they provided me with toyota's chart that shows 2.5 gallons of "reserve" at the bottom and another 1-2 for "air" at the top of the tank. yes, toyota thinks you can fuel their cars with air. i then called toyota hq and they said the fuel tank on this car was already taken care of as part of their customer support bulletin. they said it was still under warrantee and should be replaced again — "fixed properly." dealer still refuses to take care of this issue, telling me now that the 2.5 gallons of "reserve" on the bottom is "unusable." as a woman who commutes long distances daily on rural roads, this frightens me. what if i run out of fuel because i think that i've got 2.5 gallons of "reserve" to make it to the next open gas station — only to run out of gas on a cold, dark winter's night? as dramatic as i am being, the point is that not only is this is a potential safety issue, it's also absolute fraud on toyotas part — a car advertised as having a 14.5 gallon/572 mile range takes only 10.4 gallons with a 425 mile range."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2023-10-09
Complaint:
"we are not able to fill the gas tanks up on our vehicles to full published capacity of 14g. lucky to get 10g. this limits the vehicle’s driving range."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2020-07-07
Complaint:
"toyota emphatically advertises that its 2020 rav4 hybrids come equipped with a 14.5-gallon gas tank that can hit a 580-mile driving range. the cars suffer from the apparent fuel tank issue that harms both the environment and the benefit of the cars’ electric power. the rav4 hybrids not only fail to comply with federal and state gas tank regulations, which prohibit the sale of vehicles that cannot fill 90 percent or within two gallons of their nominal gas tank capacity, but suffer from substantially reduced driving range. the fuel tank defect poses an environmental and safety hazard in that drivers are left to guess how much gas they have left and effectively encouraged to top off their fuel tanks in order to fill up as much as possible,"
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2020-01-07
Complaint:
"my car’s distance to empty never goes above 420 miles, despite a visit to the lexington ma toyota dealership with this complaint. published range is about 580 miles. the dealership reset values in the car, but this did not make any difference, and at no point during my ownership of the car (which was bought new) has the range on the dashboard when the tank is full exceeded 430 miles."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2020-01-09
Complaint:
"fuel gauge not property working and giving inadequate fuel amounts left in tank. at 1/2 of tank it's misrepresentation of actual fuel left that can lead to being stranded."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2023-02-03
Complaint:
"toyota is selling rav4 hybrid 2020 with defective gas tank. they advertise a 14 gallon tank and only 9-10 gallons fill it. toyota knows about the problem and they are still selling vehicles to the public."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2022-07-03

Recalls for the 2020 Toyota RAV4

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"toyota motor engineering & manufacturing (toyota) is recalling certain 2018-2019 4runner, 2019-2020 avalon, 2019 corolla hatchback, 2017-2019 highlander, 2018-2020 camry, 2020 corolla, 2018-2019 land cruiser, 2017-2020 tacoma, 2019-2020 rav4, 2019-2020 sequoia, 2017-2020 sienna, 2019-2020 tundra, 2018-2020 lexus es350, 2017 lexus gs200t, 2017-2019 lexus gs350, 2019 lexus gs300, 2018-2020 lexus lc500h, 2019-2020 lexus ls500, 2018-2019 lexus gx460, 2017 lexus is200t, 2019 lexus is300, 2019 lexus is350, 2018-2020 lexus lc500, 2018 lexus ls500, 2019 lexus ls500h, 2018-2019 lexus lx570, 2017 lexus rc200t, 2019 lexus rc300, rc350, 2017 and 2019-2020 lexus rx350, 2018-2020 rx350l, 2019 lexus ux200, 2018-2019 lexus nx300 vehicles. the low-pressure fuel pump inside the fuel tank may fail."
Consequence:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy:

Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

Component(s) Involved: FUEL SYSTEM, GASOLINE > DELIVERY > FUEL PUMP
Date of incident: 2020-11-04

TOYOTA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

TOYOTA ranks 3 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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