2023 Toyota RAV4 - Ratings, Complaints and Recalls

"the navigation system very frequently loses your location and begins jumping all over the place searching. i've been complaining to toyota about since the day after i purchased my 2023 rav4 hybrid and at first they blamed my iphone, then claimed they knew nothing about the problem, only after months of complaining do they now acknowledge that there is an issue and they are working to fix it. in addition to the navigation issues with the new head unit, it also no longer pauses or mutes music when reading text messages or dictating text messages. i previously had a 2019 rav4 hybrid and didn't have either of these issues. now i am no longer able to handsfree listen to or respond to text messages and the navigation system is so faulty it is virtually useless."

"the media system is used prevalently to navigate in cities like dallas and can be considered a crucial part of the car. however in all toyotas this is a defective part and often disconnects while driving making it difficult and often unsafe due to the sudden interruptions especially when you are traveling at on highways or city streets."

"i was coasting into a parking space (at 6.8 mph) and as i attempted to park, the car suddenly accelerated and went up and over the concrete rectangle park stop and smashed into a brick building (12.4 mph) and went back over the park stop before the engine in the vehicle finally died. during the acceleration, i was trying to brake the car, but the car wouldn’t stop. i was yelling to my husband that the car wouldn’t stop. the driver airbags deployed as well as the knee air bag. the passenger airbags did not deploy as there was not a passenger in the front seat. the car had 4258 miles and was totaled. my husband and i both sustained injuries. according to the toyota app, the vehicle had a “0” rating for fast acceleration and a “1” rating for harsh braking during this particular trip. i contacted toyota and an investigation was conducted using bosch crash data retrieval tool 23.2.1. the data shows a 5 second timeframe with .50 second intervals. the vehicle speed at the 5 second mark was 6.8mph with 0% accelerator pedal. at 2 seconds, the speed was 5.0mph with 8.5% accelerator pedal. and, at the crash point the vehicle speed was 12.4mph with 100% accelerator pedal. toyota product liability contacted me with their report stating that there was no brake pedal application prior to the impact and that pressure was applied to the accelerator pedal at wide open throttle seconds prior to the impact, and they found no obstructions or interference with the operation of the accelerator pedal. further, they found the brakes to be operational however, the vehicle could not be test test driven as it would not turn on. in summary they did not find any evidence of an issue or defect with the vehicle based on inspection and electronic data."

"driver side and passenger side mirror, as well as rearview mirror vibrate. driver, side mirror, and rearview mirror are the worst with the passenger rear view mirror better than the other two. brought into toyota of dothan couple of times, and they say it’s normal. this is not normal. it is a safety hazard. it started on day one that i own the car, which was july 3, 2023. there is known problems with previous models, as well as with the lexus nx and rx models, which is based off of toyota. this needs to be addressed and fixed. there were previous announcements made for 2019 year i believe of the rav4, but there still is a problem with the 2023 models."

"when the ac is turned on, the ac is not blowing cold ac air. have turned on the ac to the lowest temperature setting, turned the fan to high, activated the circulation button and it’s only blowing room temperature/warm air. have tried different combinations of the settings and the ac quality is still only blowing room temperature/warm air. have driven car to hotter temperature areas and the ac, at this point, is blowing warm/hot air."

"when using an apple iphone 12 connected to the vehicle's head unit with carplay, and when using any navigation application (apple maps, waze, google maps), the car's gps position on the map randomly becomes extremely inaccurate. the car's map cursor suddenly jumps to a different road than the one the vehicle is on, heads in the wrong direction, or circles wildly. if using the gps application for directions, the directions suddenly become incorrect. the issue never occurs when the iphone is not connected to the vehicle's carplay display. this is a safety issue because it is extremely distracting or dangerous if the driver is using the gps application for navigation and is directed to the wrong road or becomes lost in an unknown area due to failure of the navigation application on carplay."

"panoramic sunroof. first one is fine, back one exploded. all around the edges is a very distinct crack in a connected line. there was minimal traffic, and i was the only other vehicle on the interstate with a good 4 car length between me and the next car which was 2 lanes over. i didn’t see or hear anything other than the “gunshot” sounding explosion. no wind or hail or anything, skies were clear, i was going about 60 on the interstate. it freaked me out. luckily, i did not swerve or change my driving (slam on brakes etc), but with another person driving, this could have caused an accident. toyota claims it was a piece of debris or rock that hit it so they say it is not under warranty. $14k repair price which is almost a quarter of what i am paying for the vehicle. waiting to see if my insurance covers it."