2013 Buick LACROSSE - Ratings, Complaints and Recalls

The 2013 Buick Lacrosse has an outstanding safety rating of 5 out of 5. It excels in various crash tests, including front crash, side crash, and overall side barrier pole ratings. The car is equipped with standard electronic stability control, which helps the driver maintain control in difficult driving conditions. However, it does not have forward collision warning or lane departure warning systems.

In terms of complaints and recalls, the Buick Lacrosse has received a total of 111 complaints and been subject to 5 recalls. While the number of complaints is relatively high, the vehicle's overall safety rating and inclusion of stability control make it a solid choice for consumers looking for a safe and reliable vehicle.

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Top stats at a glance

Complaint Count

111

Recall Count

5

Investigation Count

2

Safety Rating

5/5

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Safety Features

2013 Buick Lacrosse 4 DR AWD Safety Features

Here are the safety features that come as standard on the 2013 Buick Lacrosse 4 DR AWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

No
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

No

2013 Buick Lacrosse 4 DR AWD Safety Ratings

Here we have the crash and rollover ratings for the 2013 Buick Lacrosse 4 DR AWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2013 Score 2019 Score
Overall Front Crash Rating Not Rated 5 5
Front Crash Driver Side Rating 5 5 5
Front Crash Passenger Side Rating 5 5 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2013 Score 2019 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 3 5 4
Side Crash Passenger Side Rating 3 4 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 4 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2013 Score 2019 Score
Rollover Rating Not Rated 4 5
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip
Side Pole Crash Rating Not Rated 4 5

Complaints for the 2013 Buick LACROSSE

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"i went to have this issue taken care of over 3 time and the repair shop gave me a hassle everytime now the car is gifted to my 16 year daughter and i would like for her to drive safely please help safety risk a rear toe link fracture may reduce the ability to control the vehicle, increasing the risk of a crash. remedy dealers will replace rear suspension toe links and adjuster fasteners."
Components Involved: SUSPENSION
Date of incident: 2023-12-06
Complaint:
"the contact owns a 2013 buick lacrosse. the contact received notification of nhtsa campaign number: 20v764000 (suspension) however, the part to do the recall repair was unavailable. the contact called the local dealer and was informed that there was a waiting list for parts. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified however, no further assistance was provided. the contact had not experienced a failure. parts distribution disconnect."
Components Involved: SUSPENSION
Date of incident: 2020-10-12
Complaint:
"i purchased the vehicle in 07/2021 through the drive time dealership. the first concern is that as you go over the agreement the cost of the vehicle is well over the actual blue book value which $24,000 plus. but then there is the blinded words which cover the interest rate and the false mathematics that is used to confuse you. i realized that in the end of that process it is stated that i would owe $70,000 plus which one can buy 3,4, vehicles or a home. i ask that this transaction be investigated. my ethnicity was the motivating factor to become victimized just the commission. my second complaint which also support my reasonings as to this filing is due to the lack of reply towards the recall ( nhtsa- 20v764) manufacture recall number:n202308930. i called the gm manufacture on 07/27/2021 and was told that the remedy was not yet available. it has been over a month period . according to the initial date the recall came effect which was dec. 10/2020 it has now been 2 years 14 days sense recall and i have yet to receive relief about this serious safety issue. i am asking for an investigation to initiated. it is not good the way consumers are being manipulated for monies we work hard for as good unfortunate citizens. the 3rd incident occured when i was traveling east on 40-e going to work i felt the rear of the vehicle drop low( downward) which caused me to lose traction i need the recall completed thank you."
Components Involved: SUSPENSION
Date of incident: 2023-04-11
Complaint:
"the contact owns a 2013 buick lacrosse. the contact received notification of nhtsa campaign number: 20v764000 (suspension) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer and the manufacturer were made aware of the issue. the contact had not experienced a failure. parts distribution disconnect."
Components Involved: SUSPENSION
Date of incident: 2021-01-08
Complaint:
"the contact owns a 2013 buick lacrosse. the contact received a recall notification for nhtsa campaign number: 20v764000 (suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect."
Components Involved: SUSPENSION
Date of incident: 2023-04-09
Complaint:
"the contact owns a 2013 buick lacrosse. the contact received a notification for nhtsa campaign number: 20v764000 (suspension) and the notification stated that parts were available. the dealer was then contacted about the recall; however, the contact was informed that the parts were not yet available. the manufacturer had been notified of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. the contact had not experienced a failure. parts distribution disconnect."
Components Involved: SUSPENSION
Date of incident: 2022-01-08
Complaint:
"the contact owns a 2013 buick lacrosse. the contact received notification of nhtsa campaign number: 20v764000 (suspension) however, the part to do the recall repair was unavailable. the contact called the local dealer who stated that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified. the contact had not experienced a failure. parts distribution disconnect."
Components Involved: SUSPENSION
Date of incident: 2020-01-12
Complaint:
"the contact owns a 2013 buick lacrosse. the contact received a notification for nhtsa campaign number: 20v764000 (suspension) however, the part to do the recall repair was unavailable. the contact had taken the vehicle to the dealer on 4 separate occasions and was informed each time that parts were not yet available. the manufacturer had been notified of the recall. the contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. the contact had not experienced a failure. parts distribution disconnect."
Components Involved: SUSPENSION
Date of incident: 2021-01-02
Complaint:
"the contact owns a 2013 buick lacrosse. the contact received a recall notification for nhtsa campaign number: 20v764000 (suspension). the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the part was not available for the repair. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: SUSPENSION
Date of incident: 2021-02-08
Complaint:
"the contact owns a 2013 buick lacrosse. the contact received a recall notification for nhtsa campaign number: 20v764000 (suspension) however, the part to do the recall repair was not yet available. the dealer was contacted and confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue and informed the contact that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: SUSPENSION
Date of incident: 2021-03-08

Recalls for the 2013 Buick LACROSSE

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"general motors, llc (gm) is recalling certain 2012-2013 buick regal, 2013 chevrolet malibu, and 2010-2013 buick lacrosse vehicles sold or ever registered in connecticut, delaware, the district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia, or wisconsin. these vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. corrosion may eventually cause the toe link to thin and ultimately to fracture."
Consequence:
A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
Remedy:

GM will notify owners, and dealers will replace the rear suspension toe links and adjuster fasteners free of charge. Parts are not currently available. Owners were mailed an interim notification on January 27, 2021, and April 15, 2021. A third notification was mailed on August 19, 201. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202308930.

Component(s) Involved: SUSPENSION > REAR
Date of incident: 2020-12-10
Recall:
"general motors, llc (gm) is recalling certain 2013 buick regal, chevrolet malibu, and buick lacrosse vehicles sold or ever registered in connecticut, delaware, the district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia, or wisconsin. these vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. corrosion may eventually cause the toe link to thin and ultimately fracture."
Consequence:
A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
Remedy:

Dealers will replace the rear suspension toe links and adjuster fasteners, free of charge. Interim owner notification letters were mailed on September 30, 2021. Owner notification letters were mailed on January 3, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212330130.

Component(s) Involved: SUSPENSION > REAR
Date of incident: 2021-08-12
Recall:
"general motors, llc (gm) is recalling certain 2010-2013 buick lacrosse, 2012-2013 buick regal, and 2013 chevrolet malibu vehicles sold or ever registered in connecticut, delaware, the district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, west virginia, or wisconsin. these vehicles may have rear toe links that received an improper amount of electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. corrosion may eventually cause the toe link to thin and ultimately fracture."
Consequence:
A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
Remedy:

Dealers will replace the rear suspension toe links and adjuster fasteners, free of charge. Owner notification letters were mailed January 27, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212346640. This recall is an expansion of NHTSA recalls 20V-764 and 21V-633.

Component(s) Involved: SUSPENSION > REAR
Date of incident: 2021-12-22

BUICK Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

BUICK ranks 20 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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