2019 Chevrolet EQUINOX - Ratings, Complaints and Recalls

"car wouldn't start 6 months ago, replaced with new battery. few months after, car wouldn't start again, replaced starter august 23. october 23, car wouldn't start again, made odd whirring noise. replaced starter. have had 3 new starters, now told its the flywheel and again will have to put in another new starter? starter has to be replaced again, probably tried to start car & burnout out starter, i was told. need a new starter 2 days after this 3rd new one was replaced? all seems to be consistent with the start/stop feature in the car, always made noise when trying to drive after being stopped at a light."

"the vehicle is operating on reduced power and shuts of almost immediately. after plugging a scan tool in and reading the codes, it said the crankshaft timing was over advanced and the sensor needed to be changed. i've changed all four sensors (both crank and cam sensors). the engine shows no codes, but when i crank it, it immediately reduces power, shuts off, then shows the same codes. after trying a few times, it says the ecm, map sensor, and heat sensors are bad. when i disconnect, then reconnect the battery, it only shows the crank sensor code. the check engine light goes off, but comes on again right before the engine shuts off each time. as a result, the vehicle has been sitting since 10/4/22 due to it shutting off suddenly in traffic. i've had to change the battery twice during this time due to the battery completely dying and a jump start doesn't work."

"winter 2021, vehicle went into reduced engine mode as i was going up a hill. there was no one behind me and i made it 100 ft to a driveway. i was able to turn around and get car home. towed to sonju, dealer where it was leased from. fixed by them and returned to regular use. 06/28/22, while driving on a hwy 53, 45 mph zone, with no notice, engine went into reduced power mode. i was almost hit due to the proximity of the car behind me and the sudden loss in power. i managed to hit my hazards, pull into middle turn lane until traffic passed. i then was able to get into a business parking lot. i shut car off. i made some phone calls. turned car back on, all was fine. back on the road. no call to dealer. 07/08/22, engine in reduced power mode while i was only .5 miles from my house. made it to a turnaround point where i was able to turn vehicle off. called dealer to make appt for service. limped vehicle home. vehicle towed to sonju for fix. 07/18/22, after fixed at dealership, it was picked up. we made it 22 miles. i was in a urban part of duluth, mn-speed limit 30, heavy traffic. as i turned to go up hill, engine again went into reduced power mode. there is no shoulder for me to go to and i'm almost hit from behind as the car jerked and slowed. i was able to pull off. shut car off. when i started it up, it was still in reduced power mode. as it had been 30 mins, traffic had subsided, i went another mile to my work, where car would be safe to sit. made arrangements for tow back to dealer. 07/19/22-towed to dealer after hours. when i moved it for better position for tow truck, the check engine light was on, but engine reduced power mode message never came on. 07/22/22-per dealer, there is no explanation and thus far they can't figure it out. they continue to drive it to recreate the issue, but no end in sight of when i will get this vehicle back. 07/26/22-no word from dealer-vehicle is still there. i stopped bugging them!"

"this 2019 equinox is 1.6l diesel engine. i bought it brand new. i have been to the service 5 times with a problem message "engine power is reduced". when this happens, the vehicle cannot run over 15mph. every time this happens, i am on a freeway and all of a sudden the vehicle slows down and i cannot get it to run over 15mph. very dangerous and big safety issue because in most case this happened, i semi truck is behind me running at freeway speed limit, honking at me to get out of the way and i am nervously trying to find an emergency lane to stop. when i am on the fast lane, it is difficult to find an emergency quickly. now that i read this accident story, https://www.msn.com/en-us/news/crime/young-father-killed-in-suspected-duii-crash-on-highway-26-in-boring/ar-bb1dfxou?ocid=hplocalnews , i am very scared to drive my equinox. today is january 31, 2021. my equinox is at ron tonkin chevrolet service department for the same problem "engine power is reduced" "cleaning exshaust filter, continue driving". how can i continue driving when it is not safe as it won't run over 15mph. the first time this happened, they told me the deisel engine has to go to a regeneration process. they said they had to manually do it. then it happened again, this time they said there is a programming issue update. it happened again twice, this time the engine light comes on. they replaced an sop part. it happened again. this is the same issue why it's at the dealership department today. this a big safety issue. please help! note: i am gathering the service records. the date it first happened may not be accurate. i will provided copies later."

"while vehicle is coming to a hard stop or occasionally while making a right turn, there is a loud noise heard from the engine area. service center indicated this is a known issue with the vehicle but it was not covered under warranty. the condition has existed since i purchased the vehicle. service center indicated the noise heard is due to the turbo unit hitting the radiator and special tape could be applied to damped or eliminate the noise. the repair was $550. bulletin 19-na-098 was referenced from chevy."

"tl* the contact owns a 2019 chevrolet equinox. while driving 25 mph, the vehicle backfired and the check engine warning indicator illuminated, which meant there was reduced power. the failure recurred three times. the vehicle was taken to cape coral chrysler dodge jeep ram (2200 ne pine island rd, cape coral, fl 33909) where it was diagnosed that the turbo needed to be replaced. the vehicle was repaired; however, the failure recurred with a burning plastic odor. the vehicle was taken back to the dealer where it was diagnosed a second time that the turbo needed to be replaced. the vehicle was later taken to roger dean chevrolet (101 sw pine island rd, cape coral, fl 33991, (239) 74-3326) where it was diagnosed that the turbo failed and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 6,000."

"tl* the contact owns a 2019 chevrolet equinox. while driving 55 mph, the contact heard a loud abnormal noise. the contact mentioned that the vehicle jerked violently and the power reduced and check engine indicators illuminated. the vehicle was pulled over and the contact noticed that the turbo hose was disconnected from the engine. the vehicle was taken to grieco chevrolet of fort lauderdale (1300 n federal hwy, fort lauderdale, fl 33304, (954) 607-4358) where the contact was informed that the faster needed to be replaced in the engine. the vehicle was repaired. the manufacturer was not made aware of the failure. the failure mileage was 37,000."

"our college age daughter had a potentially dangerous problem recently involving her brand new 2019 chevy equinox losing power in the middle of traffic on the expressway! she called me crying and frantic saying that a tractor-trailer was right behind her when this happened. she managed to pull over to an exit and park in a nearby plaza parking lot. when i got there and drove the car the tach was up over 2,000 rpm's but the car was only going about 15 mph! i decided it was unsafe to drive so we had it flatbedded to the dealership where we leased the vehicle. there an experienced tech opened the hood and showed us exactly what the problem was. he said the hose from the turbo-charger had come loose! and that without that hooked up to the engine, the engine would have lost about 80% of its power! we were really upset that this happened on a brand new equinox with only 500 miles on it! our daughter could have been killed!"

"for unknown reasons vehicle caught fire. vehicle was parked in a motel gravel parking lot for about 10 hours after having been driven for about 7 hours. engine compartment was completely consumed by the fire before being put out by fire department."

"8/23/19 i bought a new, 2019 equinox premier. on 9/19/19 traveling 70 mph on interstate 70 near columbus, oh, car made loud bang, shook, and went to reduced power mode. car behind us was able to quickly change lanes avoiding a crash.towed to wyler chevrolet, told car had a recall notice regarding charge cooler hose. we were never notified of recall. wyler told us it's fixed so we continued trip to pittsburgh. 9/22/19 same thing happened. this time towed to classic chevrolet in pittsburgh, they knew nothing about the recall but found it on gm website, printed the necessary repair information, 9/23/19 told us car had a guaranteed fix. 9/24/19, driving 70 mph in pittsburgh rush hour traffic, bang, shaking car, reduced power mode. onstar told us to drive to crevilli chevrolet in pittsburgh. mychevrolet told us they would pay for a rental so we could return to cincinnati and tow the car to our dealer joseph chevrolet in cincinnati. 9/28/19 car is still sitting where we parked it at crevilli in pittsburgh. we have a case number and advisor. unfortunately we know nothing as they won't return phone calls and have no documentation that they will pay for rental car. we are fl residents and have to be in flfor medical appointments by 10/7/19 however our brand new car is in pittsburgh. internet search reveals numerous stories regarding same scenario while driving 2019 equinox. unbelieveable that chevrolet is allowed to continue selling these defective vehicles putting drivers in harms way. all who have posted online complain about terrible gm customer service. my wife and i are 73, on a fixed income, and this stress is taking a toll on our health. financially we are making payments on a vehicle that can't be driven and is sitting in pittsburgh. what are we to do? no on will tell us the status of our case."