2018 Chevrolet TRAX - Ratings, Complaints and Recalls

The 2018 Chevrolet Trax SUV AWD has excellent safety ratings across the board with a perfect 5-star overall rating. It performs well in front and side crash tests, with a rollover rating of 4 out of 5. The vehicle is equipped with standard electronic stability control, and optional forward collision warning and lane departure warning systems, enhancing its safety features.

Despite its high safety ratings, there have been 70 complaints and 2 recalls associated with the Chevrolet Trax. These numbers indicate that while the car performs well in crash tests and has advanced safety technologies, there have been some reported issues that potential buyers may want to consider before purchasing.

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Top stats at a glance

Complaint Count

70

Recall Count

2

Investigation Count

0

Safety Rating

5/5

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Safety Features

2018 Chevrolet Trax SUV AWD Safety Features

Here are the safety features that come as standard on the 2018 Chevrolet Trax SUV AWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2018 Chevrolet Trax SUV AWD Safety Ratings

Here we have the crash and rollover ratings for the 2018 Chevrolet Trax SUV AWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2015 Score 2018 Score 2024 Score
Overall Front Crash Rating 5 5 Not Rated
Front Crash Driver Side Rating 5 5 Not Rated
Front Crash Passenger Side Rating 5 5 Not Rated

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2015 Score 2018 Score 2024 Score
Overall Side Crash Rating 5 5 Not Rated
Side Crash Drivers Side Rating 5 5 Not Rated
Side Crash Passenger Side Rating 5 5 Not Rated
Combined Side Barrier Pole Rating - Front 5 5 Not Rated
Combined Side Barrier Pole Rating - Rear 5 5 Not Rated
Overall Side Barrier Rating 5 5 Not Rated

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2015 Score 2018 Score 2024 Score
Rollover Rating 4 4 Not Rated
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating 5 5 Not Rated

Complaints for the 2018 Chevrolet TRAX

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"maher chevrolet of st. petersburg fl is refusing to fix a recalled item. they fixed the left control arm under warrantee in 2019. i brought it back the next day still hearing a noise and they said only the right side was bad and i was hearing a seat noise. i took their word for it although the noise never went away. now 3 1/2 years and 10k miles later tire kingdom noticed that the left control arm was coming apart and was a safety problem. maher said since they did one side the other side is no longer covered under warrantee and the would have to charge to fix it and wanted $150 just for a tech to look at it and tell me if that was the problem. tire kingdom couldn't help seeing the problem doing an oil change and gave me the info about the recall to contact chevrolet about. my car has been sitting in my driveway for 2 weeks now waiting to see if a new or special recall can be issued. mileage now is just under 20k. next step will be the local news channel."
Components Involved: SUSPENSION
Date of incident: 2020-11-09
Complaint:
"the contact owns a 2018 chevrolet trax. the contact stated that while the vehicle was receiving an oil change, the contact was informed that the suspension was fracturing and detaching and needed to be replaced. the contact was also informed that the rear seat pivot lock failed, and the passenger’s side control arm needed to be replaced. the vehicle had not been repaired. the contact stated that there was a knocking sound while turning. the contact stated that there was grinding sound coming from the vehicle while accelerating. the manufacturer was made aware of the failure and that the driver’s side control arm was repaired under nhtsa campaign number: 19v652000 (suspension) after an inspection. the approximate failure mileage is 10,153. the contact stated that the left side had been replaced a while back under the recall. they were unaware that both sides were supposed to get fixed. the right side now needs to be replaced but the dealership will not perform the repair because the recall is now closed. the contact stated that the dealer finally agreed to inspect the vehicle and now the noise no longer exists due to a loose bolt."
Components Involved: SUSPENSION
Date of incident: 2020-11-09
Complaint:
"tl* the contact owns a 2018 chevrolet trax. the contact received notification of nhtsa campaign number: 19v312000 (suspension); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the repair. the contact called paddock chevrolet (located at 3232 delaware avenue, kenmore, ny 14217, 716-803-6241) who stated that the contact was on the waiting list; however, they were unable to provide an estimated timeframe for the repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure."
Components Involved: SUSPENSION
Date of incident: 2020-06-04
Complaint:
"i took my chevy trax in for the recall and was told the driver side needed to be fixed cause of the recall it was making a horrible noise they said 1 week to get the part in i called and they said it would be months then i was driving and it popped and vibrated under my feet so i took it in and was told it's unsafe to drive now i have had a loner for 2 months any time i call the dealership they say well others have had there car back there longer it's frustrating to be making a car payment on a car i don't have i have dogs i take places and can't cause u can't have pets in the loner car i have had my car for a year and the dealership has had it longer than i have i had an issue when they tinted my windows glass had to be replaced and trim and they sent me a faded trim and i was told that is just what they keep sending took 2 months to get my tint why am i paying for a car when i don't have it"
Components Involved: SUSPENSION
Date of incident: 2019-03-07
Complaint:
"2018 chevrolet trax premier. consumer writes in regards to gm safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time to complete the recall repair. the parts were not available. *js"
Components Involved: SUSPENSION
Date of incident: 2019-01-06
Complaint:
"2018 chevrolet trax. consumer writes in regards to lower control arm safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. the consumer was informed the parts necessary to complete a recall repair were on back order. *js"
Components Involved: SUSPENSION
Date of incident: 2019-01-07
Complaint:
"tl* the contact owns a 2018 chevrolet trax. the contact received notification of nhtsa campaign number: 19v312000 (suspension). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. mike reed chevrolet (1559 e oglethorpe hwy, hinesville, ga 31313, (855) 219-7194) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. the vin was unknown."
Components Involved: SUSPENSION
Date of incident: 2020-02-08
Complaint:
"i got notified of a recall affecting the lower control arm of the car in april. on june 1st i had an appointment at don mealey chevrolet (clermont, fl) to have it inspected and they found that both lower arm controls of the car were affected. they claimed to not have the parts and they would be ordered. i called to follow up multiple times and was told they still didn't have them. on august 7th i went in for an oil change and i was told the recall is now 'dangerous' and they have had people in loaners for up to 6 weeks now. they said they would check to see if they had the parts that day. the man said they did and that they would repair it that day. he then came back and said they can't find the parts so they have to give me a loaner. no one ever called to say that my car's recall was dangerous and i should not be driving it despite them already doing the inspection back in june. i now have a loaner and no idea when they will repair the 'dangerous' car i was driving for months."
Components Involved: SUSPENSION
Date of incident: 2019-07-08
Complaint:
"on 7/11/19 i took my vehicle into the dealership because i received notification that my car was under recall. recall #a182202370. the car was inspected and found not to be impacted by the recall and i left. on 7/19/19 made a u-turn in an empty parking lot, i heard a loud crack and then had a hard time steering the vehicle. the right-side passenger tire of the vehicle hit the curb and then the tires were turn sideways. i called and had my car towed back to the dealership because i assumed the problem had to do with the recall. the service manager from the dealership called me to inform me that there was $2200 in damage and that the recall had nothing to do with the accident, they suggested i call my insurance company. my insurance adjuster went to the dealership to inspect the vehicle on 6/30/19, was told that the vehicle was not udder the recall. after not hearing from the dealership i called them on august 2nd and was told the vehicle would be ready on 8/5 or 6. prior to contacting the dealership, my insurance adjuster told me that the dealership re-tested my vehicle with a special tool and found it was included in the recall and that they would be replacing at least one of the lower control arms. i asked my service department contact about the re-test and the replacement of the lower control arm and she indicated she didn't know anything about a new tool and that the service department manager decided to change both lower control arms as a courtesy and she also maintained that my vehicle is not under recall. i went on to this website to find out that there is 1 unaddressed recall. i am contacting you because i don't think i should have to pay out of pocket for this repair and that the dealership is not telling me the truth about the safety of my vehicle. i am a college student and need my car to get around and it has been in their possession since july 19th."
Components Involved: SUSPENSION
Date of incident: 2020-07-07
Complaint:
"tl* the contact owns a 2018 chevrolet trax. the contact received notification of nhtsa campaign number: 19v312000 (suspension). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to valley chevrolet (601 kidder st, wilkes-barre, pa 18702, (570) 821-2772) where it was diagnosed that both lower control arms needed to be replaced; however, the part needed for the repair was not available. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that the part was not available. the manufacturer provided case number: 9-5407-849702. the contact had not experienced a failure. parts distribution disconnect."
Components Involved: SUSPENSION
Date of incident: 2019-12-07

Recalls for the 2018 Chevrolet TRAX

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"general motors llc (gm) is recalling certain 2017-2019 chevrolet trax vehicles. a joint in one or both of the front lower-control arms may have been improperly welded. an improperly welded joint may break, resulting in the partial separation of the lower-control arm from the vehicle."
Consequence:
A partial separation of the lower-control arm from the vehicle could cause the attached front wheel to toe outward, impacting the vehicle's handling and steering and increasing the risk of crash.
Remedy:

GM will notify owners, and dealers will inspect the left and right front lower-control arms, replacing them as necessary, free of charge. The recall began June 14, 2019. Owners may contact GM customer service at 1-800-222-1020. GM's number for this recall is A182202370.

Component(s) Involved: SUSPENSION > FRONT > CONTROL ARM > LOWER BALL JOINT
Date of incident: 2019-04-18
Recall:
"general motors llc (gm) is recalling certain 2015-2018 chevrolet trax vehicles. a joint in one or both of the front lower control arms may have been improperly welded. an improperly welded joint may break, resulting in the partial separation of the lower control arm from the vehicle."
Consequence:
A partial separation of the lower-control arm from the vehicle could cause the attached front wheel to toe outward, impacting the vehicle's handling and steering and increasing the risk of crash.
Remedy:

GM will notify owners, and dealers will inspect the left and right front lower-control arms, replacing them as necessary, free of charge. The recall began November 6, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A192261870.

Component(s) Involved: SUSPENSION > FRONT > CONTROL ARM > LOWER BALL JOINT
Date of incident: 2019-09-12

CHEVROLET Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

CHEVROLET ranks 2 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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