2019 Ford EDGE - Ratings, Complaints and Recalls

"the car began sputtering and shaking between 20-30 miles and 60-80 miles december 2023 around 65.000 miles. after taking it to a local repair shop and trying a fuel system flush, changing spark plugs and ignition coil, it was determined that the transmission failed. i took it to the dealership where i purchased the vehicle and was once again told that the transmission needed to replaced. i was also told that i should stop driving it because it could fail while driving. i bought the car brand new, took it to the dealer for all the recommended maintenance, and the transmission needs to be replaced on a four year old car with only 66,000 miles on it. the only warning was the sputtering whild driving. i called ford and was told there was nothing they could do about it. i was told that when i fixed it to hold on to my receipt in the event ford issues a recall."

"my transmission went out and the dealership charges 8,800 to repair. i don't have that kind of money. my car has less than 100,000 and i can't believe my transmission went out. this is un heard of. i just want to see what can be done about this"

"the contact owns a 2019 ford edge. the contact stated that on several occasions while driving over 35 mph, the vehicle started to shake non-stop. the contact believed that the failure was associated with nhtsa campaign number: 20v550000 (power train). the vehicle was taken to a dealer where it was diagnosed that a software update was needed. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 63,000."

"when decelerating on an interstate offramp we felt/heard a hard down shift. when we accelerated form a dead stop there was a scraping sound. reaching a parking lot we attempted to shift to park at which time we received a short message, the shift knob vibrated and the vehicle would not shift to park. after a second attempt the vehicle did shift and i was able to turn it off. after calling the dealer we attempted to return home (<5 miles), the transmission would not shift into park. after turning the vehicle off and back on it would and we were able to drive home with the scraping sound noted in low gear. vehicle was towed to dealer where it was determined the transmission (8f35) had free metal in it (no source determination) indicating a catastrophic failure and replacement was required. i am concerned that if such a failure occurred at high-speed loss of control could result in a serious accident with property damage and physical injury from a collision. the vehicle had under 100,000 so the transmission should not have failed in this time period. cost of repair was $8,584. it is my understanding this is a new model (8f35) transmission and research identifies other incidences of the transmission failing between 60,000 and 100,000 miles. when asked, ford refuses to admit there is any design flaw in the transmission or offer corrective action."

"the contact owns a 2019 ford edge. the contact stated while reversing and depressing the accelerator pedal, the vehicle was sluggish and there was a delay while responding. a message indicating a gear failure was displayed. additionally, the contact stated that the vehicle failed to respond while shifting into drive(d). the vehicle was pushed into the driveway. the contact stated that the failure had been recurring. the vehicle was taken to an independent mechanic, where it was test driven. the mechanic informed the contact that the failure was related to nhtsa campaign number: 20v550000 (power train) however, the vin was not included. the dealer was notified of the failure and referred the contact to the manufacturer for assistance. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 117,000."

"i started experiencing problems with my 2019 ford edge jerking when changing gears and over a few weeks it got worse. the jerking starts no matter what gear and no matter the speed, once you begin to accelerate or slow down and pick up speed the car has a horrible series of jerks! i took the car to a body shop and they told me it was the transmission so i scheduled an appointment with a transmission specialist well they told me it wasn’t the transmission because no codes come up in the computer. well i was still experiencing problems with my car driving so i went to the ford dealership and they had me to come back over two days because they were unsure of the problem since the computer didn’t give a code. finally the service manager tells me it’s the torque converter and will cost $3225 but ford does not have any torque converters available and they are in a nationwide background free with no eta on when they will manufacture anymore! not even autozone or auto part stores have this torque converter! so i have to either replace my whole transmission or buy a new car! my car is not old and still have a significant amount on my car loan so it makes trading it in super hard! this is unacceptable! so i’m supposed to ride around with my car not only not switching gears correctly but the more i drive it the more i risk the transmission locking up on me in the middle of the highway and ford has no fix for a problem that they created! this is absolutely unacceptable!!!! there should be a recall on this part as there are several forums online of people with 2019 ford edge with the exact same problem and in the same bind of not being able to find the piece to fix their cars!! please help!"

"the contact owns a 2019 ford edge. the contact stated that while attempting to accelerate at speeds under 30 mph, the vehicle would shudder, shake, and vibrate. the vehicle was taken to the local dealer who diagnosed that the transmission torque converter was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was 88,000."

"vehicle began shuddering and jerking under acceleration around 95k miles. in some cases the vehicle will stall out when accelerating which makes left turns and merging dangerous. vehicle was diagnosed as having a failing torque converter. cost to replace was quoted over $3,000. the 2017-18 models were recalled for this issue but not the 2019 models despite having the same engine and transmission."

"the contact's son owns a 2019 ford edge. the contact stated while his son was driving 15-20 mph, the vehicle was jerking. there was no warning light illuminated. the contact stated that the vehicle responded as needed while exceeding 20 mph. the contact stated that the failure had been recurring while driving. the vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. the vehicle was taken to another independent mechanic, who inspected the vehicle. the mechanic informed the contact that there were metal shavings in the transmission fluid. the mechanic determined that the transmission needed to be replaced or rebuilt. the vehicle was not repaired. the dealer was not notified of the failure. the manufacturer was notified of the failure and informed the contact that the vin was not included in a recall. the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 90,000."

"the contact owns a 2019 ford edge. the contact stated that while her husband was driving at an undisclosed speed, the vehicle jerked erratically. additionally, the contact stated that the vehicle was not accelerating as intended. the vehicle was taken to the dealer where it was diagnosed with a failed torque converter. the contact was informed that the torque converter needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and a case was filed. the failure mileage was approximately 64,000."