2011 Ford FUSION HYBRID - Ratings, Complaints and Recalls

"while driving power steering lost. instant loss of control of vehicle. brought to dealer scanned for diagnostic code u2011 present. the dealer applied to have my steering rack replaced under campaign 15n01. ford denied. i called for customer service and although they are aware of the issue it is not a recall so they are not required to replace it or offer any good will. the campaign is expired on my vehicle by 3 years. this should be a safety recall for which there is no expiration date. it is up to the nhtsa to enact this potentially deadly situation. ford has acknowledged this defect for which i have already experienced loss of power steering but is hiding behind a date on an expired campaign verses a safety recall. what needs to happen for this to be a recall which would require ford to address their faulty part?? please contact me immediately to discuss."

"the contact owns a 2011 ford fusion. the contact stated while driving at various speeds, the power steering assist failed to operate as needed with the "service power steering now" and "service power assist fault" messages displayed. the contact stated that excessive force was needed to steer the vehicle due to the failure. the vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. the contact stated that the computer was reset; however, the failure returned soon after the reset. upon investigation, the contact discovered and linked the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was not notified of the failure. the failure mileage was approximately 168,000."

"the contact owns a 2011 ford fusion. the contact stated while starting the vehicle, the message "power steering assist fault" was displayed, and the steering wheel was locked. the contact read information online on how to reset the vehicle and was able to reset the vehicle the following day. the contact drove to the residence. the dealer was notified of the failure and informed the contact that the vehicle was unsafe to drive. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed the contact that the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 105,000."

"the power steering went out in my vehicle after it being well in the negative temps as i live in north dakota. after doing some research online it seems to be a common issue with my vehicle. i am glad it happened not while i was in motion, as losing power steering on the highway would not have been good. what component or system failed or malfunctioned, and is it available for inspection upon request? power steering assist fault. it has been looked at by an independent car shop and the ford dealership where i live. how was your safety or the safety of others put at risk? power steering going out. while i was not in motion at the time of the failure, if i had been the safety of everyone around me and my own life would have been put at risk. has the problem been reproduced or confirmed by a dealer or independent service center? yes has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? yes ford has it at their dealership right now. were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? it happened to me once before when it was really cold, but turned back on. now i have a $2,500 bill on my hands, as the whole steering rack needs to be replaced."

"upon starting the car and putting the car into motion, the steering locks and "power steering assist fault" appears on the dashboard notices. to be able to steer the car i have to turn the car off and back on. the steering wheel cannot be turned when this fault happens. yes the problem has been confirmed by a dealer. the warning message "power steering assist fault" appears on the dashboard."

"on 12/28/2023, my power steering went out on my fusion. it gave a message in the message center “power steering assist fault”, and after software diagnosis, the steering rack has been confirmed to be faulty. the vehicle has been a nightmare to drive, requiring up to 14 rotations of the steering wheel to rotate sufficiently, causing minor but repeated injuries to my neck, hands, wrists, and arms. on 1/10/2024, a supervisor called me and again denied an extension of the repair program to replace the faulty rack, putting my income and safety at risk."

"power steering assist fault in a 2011 ford fusion not being treated due to it previously being reprogrammed to satisfy the recall 15s18 but they never replaced the steering gear which is now failing. the csp 15n01 is now expired on my car and the dealership and ford corporate refuse to treat it despite the negligence of the original technician who never correctly fixed it in the first place. this is an extremely dangerous issue as power steering may randomly shut off and make it nearly impossible to steer safely. the steering gear replacement was confirmed by an auto repair store."

"while driving my car the steering went out causing a huge safety issue and making my car un drivable. has a csp 15n01 through ford motor company which has a limitation of 10 years or 150,000 miles whichever comes first that went out in 2015 causing owners of 2011-2013 to be forced to pay for the cost related to the repair in excess of $2,000 plus. this defect is ford caused and should be reopened to the owners of these older vehicles before someone gets seriously injured or results in death by loss of steering. control. being a mother of 3 with very limited income and this being my only mode of transportation, i am at a loss and will be unable to get this repaired or another vehicle resulting in the loss of my job and my children being unable to get to and from school. this recall should be reopened and this defect repaired."

"while driving at low rate of speed, i lost all steering and check power steering now light came on. i slowly took back roads and drove it home."

"the electronic power steering assist module malfunctioned resulting in loss of steering control. the unit began smoking and was stopped immediately, fortunately in the driveway so there was no risk to anyone while the car was travelling on a roadway. the vehicle (2011 ford fusion) is currently not driveable since as soon as the battery is reconnected it heats up and the unit starts smoking again. there is no way to steer the vehicle as a result. there was an online article indicating that this year and model may have been subject to a recall due to the steering defect, but searching the nhtsa database did not reveal this particular issue being addressed. the vehicle has not yet been inspected as it needs to be towed to either the dealer or auto repair shop depending on whether ford will assist in the repair."