2020 Ford EDGE - Ratings, Complaints and Recalls

The 2020 Ford Edge SUV FWD has received an impressive overall safety rating of 5 out of 5 from the National Highway Traffic Safety Administration (NHTSA). This rating reflects top scores in various crash tests including front crash, side crash, and side pole crash tests. In terms of safety features, the Ford Edge comes equipped with standard electronic stability control, forward collision warning, and lane departure warning systems, enhancing its safety profile.

Additionally, the vehicle has a low rollover possibility and has been rated as having no tip risk during dynamic testing. However, it is worth noting that there have been 67 complaints filed regarding this model, and it has been subject to 3 recalls. Despite these complaints and recalls, the Ford Edge's excellent safety ratings and standard safety features make it a reliable choice for those prioritizing safety on the road.

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Top stats at a glance

Complaint Count

67

Recall Count

3

Investigation Count

1

Safety Rating

5/5

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Safety Features

2020 Ford Edge SUV FWD Safety Features

Here are the safety features that come as standard on the 2020 Ford Edge SUV FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Standard

2020 Ford Edge SUV FWD Safety Ratings

Here we have the crash and rollover ratings for the 2020 Ford Edge SUV FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2007 Score 2020 Score 2024 Score
Overall Front Crash Rating Not Rated 5 5
Front Crash Driver Side Rating 5 5 5
Front Crash Passenger Side Rating 4 5 5

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2007 Score 2020 Score 2024 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2007 Score 2020 Score 2024 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2020 Ford EDGE

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"the transmission jolts and disengages while driving,"
Components Involved: POWER TRAIN
Date of incident: 2023-07-11
Complaint:
"severe jerking, hesitation and jerking when starting acceleration up to 35/40mph. already had faulty egr cooler replaced one month ago. lost all coolant with no overheating signs on dash and coolant leaked into exhaust causing dense white smoke and horrible smell. this happened when only driving 5 houses down from my house."
Components Involved: POWER TRAIN
Date of incident: 2024-09-09
Complaint:
"the torque converter is failing and in one incident failed to provide power when accelerating. this created a safety risk as i was nearly rear ended when merging into a highway and lost the ability to accelerate. the torque converter has deteriorated and now caused the need to replace the transmission as well. i took the vehicle to a ford dealer and they confirmed the torque converer has failed. they did not further inspect the transmission at that time. i have now taken it to an independant repair center and they inspected the transmission as well and found black transmission fluid due to metal shaving from the torque converter. this vehicle is 400 miles out of warranty and purchased as a certified pre owned from a ford dealer may 2023. our mechanic has mentioned that this is a known issue for this vehicle. up until this incedent there was no warning of any problems. i had noticed the car was shifting weird and shuddering slightly. when i discussed this with the local ford dealer, they explained that it was supposed to shift like that due to the type of transmission it had. since then the car is barely drivable - scheduled for repair by my independent repair center 11/20."
Components Involved: POWER TRAIN
Date of incident: 2025-01-10
Complaint:
"the contact owns a 2020 ford edge. the contact stated while depressing the accelerator pedal, the vehicle sputtered and hesitated before shifting into gear and accelerating as needed. there were no warning lights illuminated. the vehicle was taken to the dealer to be diagnosed and the contact was informed that the transmission had failed and needed to be replaced. the vehicle had not been repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 60,000."
Components Involved: POWER TRAIN
Date of incident: 2023-05-07
Complaint:
"powertrain went out in 4 lane hallway, transmission and drive shaft. there was a power train light that went on a few days before. i made appt with ford and had to be towed there for my appointment, was unable to make it there. the people at ford told me that they have had to fix this same thing on multiple/many vehicles. but mine was under recall. why? 2fmpk3j95lba74164"
Components Involved: POWER TRAIN
Date of incident: 2025-04-06
Complaint:
"the contact owns a 2020 ford edge. the contact stated that while driving at low speeds, while shifting into first and second gear, the vehicle hesitated. there were no warning lights illuminated. the vehicle was taken to an independent mechanic who informed the contact that the failure was due to a transmission failure. the local dealer was not contacted. the vehicle had not been diagnosed or repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline. the failure mileage was approximately 56,000."
Components Involved: POWER TRAIN
Date of incident: 2023-01-06
Complaint:
"the contact owns a 2020 ford edge. the contact stated that while driving at an undisclosed speed, the occupants smelled fumes in the interior of the vehicle and began to experience adverse effects. no warning lights were displayed on the instrument panel. the vehicle was taken to the dealer, who failed to determine the cause of the failure. after investigating the failure, the contact related the failure to nhtsa campaign number: 20v550000 (power train). the vehicle was not repaired. the manufacturer was notified of the issue and a case was opened, and the contact was referred to the nhsta hotline. the failure mileage was 70,000."
Components Involved: POWER TRAIN
Date of incident: 2023-08-08
Complaint:
"vehicle jumps and surges forward when shifting in the lower gears."
Components Involved: POWER TRAIN
Date of incident: 2023-01-01
Complaint:
"just bought this car not even a month ago. drove less than 80 miles. after doing my actual behind the wheel test w highway patrol in the car (missouri) i noticed the car shifting and jerking into gear as i'd accelerate from a stopped or parked position. no warning lights displayed at that time. husband drove it this morning to work and did the same thing and now the wrench light is displayed. being towed to the dealership on monday since everything i've read says do not continue to drive."
Components Involved: POWER TRAIN
Date of incident: 2024-03-03
Complaint:
"my daughter along with my son in law had parked the car under the carport, once parked they got out to get my grandchildren out, my son in law get the baby on the passengers side while my daughter the drivers. my son in law got his side and shut the door. my daughter takes a bit longer because my oldest grandboy has special needs and takes a little longer. once she shut his door with the drivers door still open the car rolled back. the drivers door struck my daughters knocking her down to the concrete. she had to toss my grandson to get him clear of the car, his head also struck the concrete. the car then ran over my daughters upper right leg. the car proceeding down hill and across the street where it struck the house across the street. police and ems where called, at the time my daughter refused transport. i took her the the er , nothing was broken but she had major contusions and pain, my grandson was taken by pov the the children's hospital to have his shunt checked. after a couple days my daughter was still complain of a headache and eye pain, she went back to the er where she was diagnosed with a concussion. the car is currently at the dealership"
Components Involved: POWER TRAIN
Date of incident: 2023-10-01

Recalls for the 2020 Ford EDGE

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"ford motor company (ford) is recalling certain 2019-2020 edge, transit connect and lincoln mkx and 2020 escape and lincoln corsair vehicles. the start/stop accumulator endcap may have missing or loose bolts."
Consequence:
Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy:

Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.

Component(s) Involved: POWER TRAIN > AUTOMATIC TRANSMISSION
Date of incident: 2020-09-10

FORD Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

FORD ranks 1 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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