2017 Ford FUSION ENERGI - Ratings, Complaints and Recalls

"the contact owns a 2017 ford fusion. the contact stated while accelerating from a complete stop, the vehicle shuddered and hesitated to respond. there was no warning light illuminated. the contact stated that the failure reoccurred while driving 60 mph. the contact stated that the failure had been recurring while driving. the vehicle was taken to the dealer several times. the dealer diagnosed the vehicle, but the cause of the failure could not be determined. the contact stated that the failure persisted. the vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 17v427000 (power train); however, the vin was not included. the manufacturer was notified of the failure and a case was opened. the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 106,000."

"i was pulling onto the beltway and my car would not shift when i accelerated. then the engine revved up when i accelerated and the car had no power. it remained in the same gear. then it wouldn’t move at all. i was able to coast off the highway. turned the car off and started again. it did the same thing. staying in the gear and then not accelerating. i find it interesting that other 2017 ford fusion had a previous recall for this. my vin isn’t included on the list"

"the contact owns a 2017 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. the contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted, but failed to shift into drive. the check engine warning light was illuminated. the vehicle was towed to an independent mechanic, who was unable to diagnose the vehicle. the vehicle was then towed to the dealer, who diagnosed a failure with the torque converter. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 17v427000 (power train), but the vin was not included. the manufacturer was notified of the failure but provided no assistance. the failure mileage was 84,000."

"the contact owns a 2017 ford fusion. the contact stated that while the vehicle was parked, the transmission failed to shift into drive(d). the shift system fault, service required message was displayed. the contact noticed that the shifter cable was detached and reconnected the shifter cable. the transmission was then able to shift into drive(d). the vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 94,000."

"shift system fault: transmission shifter cable bushing wore out, cap fell off, shifter cable got detached, so i cannot shift the car out of park. i have a 2017 ford fusion and it was not included in the recall, even though this shift system fault problem is the same problem that the ford fusions included in the recall are having."

"car started rough and engine light came on. coolant low. took car to ford dealer service department and was told the problem was coolant intrusion. was told not to drive it as eventually the car would overheat and engine block would crack. only fix is to get a new engine."

"the contact owns a 2017 ford fusion. the contact stated that after reversing and shifting back into drive, the vehicle failed to move or respond as needed. the contact stated that the “shift system fault” warning light was illuminated. the vehicle had not been diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 60,000."

"the contact owns a 2017 ford fusion. the contact stated while reversing out of her driveway at approximately 3 mph, the transmission slipped out of reverse(r) and shifted into neutral(n). the contact stated that an unknown warning light was illuminated. the contact stated that the failure had also occurred while in drive(d) and had become a recurring failure. the contact researched online and related the failure to nhtsa campaign number: 22v413000 (power train). the contact had not taken the vehicle to a local dealer or independent mechanic; however, she had watched videos online on how to replace the damaged shifter cable bushing. the vehicle was repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 115,000."

"the contact owns a 2017 ford fusion. the contact stated that while driving at an undisclosed speed, she heard an abnormal sound at the hood of the vehicle. no warning lights was illuminated. the vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. the vehicle was repaired however, the contact stated that two years later the failure recurred. the manufacturer was notified of the failure and the contact was informed that there were no programs to assist with the repair. the failure mileage was approximately 115,000."

"the contact owns a 2017 ford fusion. the contact stated that while driving at 40 mph the vehicle began jerking. the vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 79,000."