2014 Ford FUSION HEV - Ratings, Complaints and Recalls

"my 2014 ford fusion lost all power steering and this seems to be a very common problem and when i called ford customer service they said the vin did not have a recall for this issue even though it seems to happen to a lot of people. this is a very dangerous situation and i can't afford to fix it so please make them do a full recall for the effected years not just specific vins because obviously the issue is still continuing in 2024."

"the contact owns a 2014 ford fusion. the contact stated while driving approximately 35 mph, the steering assist and uphill assist warning light illuminated. additionally, the service steering message was displayed. the contact stated the steering wheel was stiff and required extra effort to turn the steering wheel. the contact drove to the destination and parked the vehicle. the contact turned off and restarted the vehicle and the power steering functionality returned. the contact stated that the failure was intermittent but had become a recurring failure. the contact had not taken the vehicle to a local dealer or independent mechanic. the vehicle was diagnosed but was not repaired. the manufacturer was not informed of the failure. the contact had researched online and related the failure to nhtsa campaign number: 15v250000 (steering). the failure mileage was approximately 127,000."

"the contact owns a 2014 ford fusion. the contact stated while driving 35 mph during a rainstorm, the contact became aware that the electronic power steering was not functioning properly. the advanced traction control and hill assist warning lights were illuminated. the vehicle was taken to an independent mechanic, who was unable to duplicate the failure. the vehicle was taken to the dealer, who determined that the steering housing was cracked. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 19v632000 (steering), but the vin was not included. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 201,000."

"the contact owns a 2014 ford fusion. the contact stated that while driving approximately 55 mph the message "electric power steering failure" was displayed, and the steering wheel became difficult to turn in either direction. after turning off and restarting the vehicle, the steering operated as normal but later the failure reoccurred. the vehicle was taken to the local dealer who diagnosed that the steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure, but no assistance was offered. the contact was informed that the vin was not included in nhtsa campaign number: 15v25000 (steering). the contact stated that the vehicle had experienced the same failure listed in the recall. the failure mileage was 99,000."

"the power steering went out, it caused me to swerve into other lanes on the highway with me and my children in the car. i took the car to the ford dealer and they confirmed the power steering rack and pinion needed replaced, which would cost over $3000 to repair. the power steering was reset during diagnostic so i took it to another shop for pricing, they stated the reach and pinion was bad and they quoted me $4000 to repair. i parked the car and when i drove it again the power steering completed went out. i could not afford the repair, it caused me to lose my job, fall behind on car and rental payments for my house causing is to be in eviction now. i had it towed to a shop and the mechanic asked if there was a recall for this issue because he had had multiple people come in with the same issue, he suggested we all get rid of these cars because this has been a continuous issue and the company won't do anything about it. i'm left with a $20,000 dollar payment for this car and the company is no help. it put me and my kids lives in jeopardy and put us in a horrible position financially."

"the contact owns a 2014 ford fusion. the contact stated while driving 15 mph and making a left turn, the traction control and uphill assist warning lights illuminated. additionally, the "power steering assist" message was displayed, and the steering wheel became firm. the contact shutoff and restarted the vehicle and the vehicle started operating normally. the vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. the dealer was contacted that stated that there was no recall for the failure on the vin. the manufacturer was contacted and referred the contact to the local dealer for assistance. the failure mileage was 60,000."

"the contact owns a 2014 ford fusion. the contact stated that after starting the vehicle and shifting into reverse, the steering wheel became firm and difficult to maneuver. the steering assist fault warning light was illuminated, the lane keep assist warning light was illuminated, and the service advancetrac warning light was illuminated. an undisclosed dealer was notified of the failure and the contact was advised to have the vehicle towed to the dealer. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 69,596. the contact paid out of pocket to replace the steering gear."

"the contact owns a 2014 ford fusion. the contact stated while driving 40 mph, the steering wheel began to shake violently. upon attempting to complete a turn, the contact stated that the steering wheel was making an abnormal sound and the wheels were not responding while turning the steering wheel. the power steering assist warning light and service advancetrac warning light was illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the steering rack. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 15v250000 (steering). the manufacturer was notified of the failure. the failure mileage was 97,000."

"i drive a 2014 ford fusion and there have been 2 recalls on the power steering in these models 15v250000 and 19v632000. a few weeks ago i was driving and had to pull over for a few minutes in front of an elementary school. when i started my car back up to leave i had no power steering, actually probably no steering at all as i could not even budge the steering wheel. i had to have my car towed to be repaired. i do not understand why my car is not included in the recalls. i did some research and my car was manufactured at the hermosillo mexico factory in the time frame of the recall. so why is my specific car not included? i have also seen many other complaints online when it comes to this issue, so should'nt all the fusions built at that plant at that time be recalled? what if the power steering failed prior to me pulling over? in front of an elementary school the outcome could have been tragic. i called ford motor company and they were no help at all. i wanted to at least be reimbursed for the part which was $1330.73. what can i do?"

"the contact owns a 2014 ford fusion. the contact stated that while making left or right turns, the steering wheel jerked. no warning lights were illuminated. the vehicle was taken to a service station where it was diagnosed that the rack and pinion was binding, causing a loss of power steering assist. additionally, the steering gear was corroded and needed to be replaced. the dealer was notified of the failure and the contact was informed that the vin was not included in a recall. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was provided a case number and advised to call the nhtsa hotline. the failure mileage was approximately 81,000. the contact stated that repairs have been made and would like a reimbursement from the manufacturer.."