2017 Ford FUSION HEV - Ratings, Complaints and Recalls

The 2017 Ford Fusion Hybrid 4 DR FWD has an impressive overall safety rating of 5 out of 5. It received high ratings in various crash tests including front and side crashes, as well as rollover protection. The vehicle is equipped with standard electronic stability control, which enhances safety by helping drivers maintain control in challenging driving conditions. Additionally, it has optional forward collision warning and lane departure warning systems that provide extra layers of safety by alerting the driver of potential hazards.

Despite its strong safety ratings and advanced safety features, there have been 718 complaints reported for this model. Furthermore, there have been 4 recalls issued for the 2017 Ford Fusion Hybrid, indicating that there have been some issues identified that require attention for the safety and performance of the vehicle. It's important for owners to stay informed about any recalls and address them promptly to ensure the continued safety of their vehicle.

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Top stats at a glance

Complaint Count

718

Recall Count

4

Investigation Count

2

Safety Rating

5/5

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Safety Features

2017 Ford Fusion Hybrid 4 DR FWD Safety Features

Here are the safety features that come as standard on the 2017 Ford Fusion Hybrid 4 DR FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2017 Ford Fusion Hybrid 4 DR FWD Safety Ratings

Here we have the crash and rollover ratings for the 2017 Ford Fusion Hybrid 4 DR FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2014 Score 2017 Score 2020 Score
Overall Front Crash Rating 5 4 4
Front Crash Driver Side Rating 5 5 5
Front Crash Passenger Side Rating 4 3 3

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2014 Score 2017 Score 2020 Score
Overall Side Crash Rating 4 5 5
Side Crash Drivers Side Rating 3 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front 3 5 5
Combined Side Barrier Pole Rating - Rear 5 5 5
Overall Side Barrier Rating 4 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2014 Score 2017 Score 2020 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating 5 5 5

Complaints for the 2017 Ford FUSION HEV

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"the contact owns a 2017 ford fusion. the contact stated while accelerating from a complete stop, the vehicle shuddered and hesitated to respond. there was no warning light illuminated. the contact stated that the failure reoccurred while driving 60 mph. the contact stated that the failure had been recurring while driving. the vehicle was taken to the dealer several times. the dealer diagnosed the vehicle, but the cause of the failure could not be determined. the contact stated that the failure persisted. the vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 17v427000 (power train); however, the vin was not included. the manufacturer was notified of the failure and a case was opened. the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 106,000."
Components Involved: POWER TRAIN
Date of incident: 2024-06-07
Complaint:
"i was pulling onto the beltway and my car would not shift when i accelerated. then the engine revved up when i accelerated and the car had no power. it remained in the same gear. then it wouldn’t move at all. i was able to coast off the highway. turned the car off and started again. it did the same thing. staying in the gear and then not accelerating. i find it interesting that other 2017 ford fusion had a previous recall for this. my vin isn’t included on the list"
Components Involved: POWER TRAIN
Date of incident: 2025-04-11
Complaint:
"the contact owns a 2017 ford fusion. the contact stated that the gear shifter failed to move out of park. the vehicle had been towed to the dealer. the dealer diagnosed that the transmission range control module had failed. the gear shifter was replaced; however, the failure persisted. the contact was informed that the transmission range control module needed to be replaced but was not yet replaced. the contact learned that the failure was related to nhtsa campaign number: 22v413000 (power train) however, the vin was not included. the manufacturer was made aware of the failure and confirmed that the vin was not included in the recall. the approximate failure mileage was 94,000."
Components Involved: POWER TRAIN
Date of incident: 2023-01-11
Complaint:
"the contact owns a 2017 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. the contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted, but failed to shift into drive. the check engine warning light was illuminated. the vehicle was towed to an independent mechanic, who was unable to diagnose the vehicle. the vehicle was then towed to the dealer, who diagnosed a failure with the torque converter. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 17v427000 (power train), but the vin was not included. the manufacturer was notified of the failure but provided no assistance. the failure mileage was 84,000."
Components Involved: POWER TRAIN
Date of incident: 2023-06-12
Complaint:
"the contact owns a 2017 ford fusion. the contact stated that while the vehicle was parked, the transmission failed to shift into drive(d). the shift system fault, service required message was displayed. the contact noticed that the shifter cable was detached and reconnected the shifter cable. the transmission was then able to shift into drive(d). the vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 94,000."
Components Involved: POWER TRAIN
Date of incident: 2023-11-11
Complaint:
"shift system fault: transmission shifter cable bushing wore out, cap fell off, shifter cable got detached, so i cannot shift the car out of park. i have a 2017 ford fusion and it was not included in the recall, even though this shift system fault problem is the same problem that the ford fusions included in the recall are having."
Components Involved: POWER TRAIN
Date of incident: 2025-06-10
Complaint:
"car started rough and engine light came on. coolant low. took car to ford dealer service department and was told the problem was coolant intrusion. was told not to drive it as eventually the car would overheat and engine block would crack. only fix is to get a new engine."
Components Involved: POWER TRAIN
Date of incident: 2023-06-09
Complaint:
"the contact owns a 2017 ford fusion. the contact stated that after reversing and shifting back into drive, the vehicle failed to move or respond as needed. the contact stated that the “shift system fault” warning light was illuminated. the vehicle had not been diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 60,000."
Components Involved: POWER TRAIN
Date of incident: 2024-04-10
Complaint:
"the contact owns a 2017 ford fusion. the contact stated while reversing out of her driveway at approximately 3 mph, the transmission slipped out of reverse(r) and shifted into neutral(n). the contact stated that an unknown warning light was illuminated. the contact stated that the failure had also occurred while in drive(d) and had become a recurring failure. the contact researched online and related the failure to nhtsa campaign number: 22v413000 (power train). the contact had not taken the vehicle to a local dealer or independent mechanic; however, she had watched videos online on how to replace the damaged shifter cable bushing. the vehicle was repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 115,000."
Components Involved: POWER TRAIN
Date of incident: 2024-05-05
Complaint:
"the contact owns a 2017 ford fusion. the contact stated that while driving at an undisclosed speed, she heard an abnormal sound at the hood of the vehicle. no warning lights was illuminated. the vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. the vehicle was repaired however, the contact stated that two years later the failure recurred. the manufacturer was notified of the failure and the contact was informed that there were no programs to assist with the repair. the failure mileage was approximately 115,000."
Components Involved: POWER TRAIN
Date of incident: 2023-11-08

FORD Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

FORD ranks 1 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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