2020 Ford TRANSIT CONNECT - Ratings, Complaints and Recalls

The 2020 Ford Transit Connect WAGON FWD has not been rated for overall safety by the NHTSA. However, it does have a 4-star rollover rating, indicating a moderate level of safety in rollover situations. This vehicle comes equipped with standard electronic stability control and forward collision warning features, which can significantly enhance its safety capabilities. Additionally, it offers optional lane departure warning for added safety benefits.

In terms of reported issues, there have been 14 complaints filed for this vehicle and it has been subject to 6 recalls. While the overall safety rating is not available, the presence of stability control and collision warning systems along with a moderate rollover rating suggests that the Ford Transit Connect WAGON FWD prioritizes safety features to protect its occupants.

Top stats at a glance

Complaint Count

14

Recall Count

6

Investigation Count

0

Safety Rating

Not Rated

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Safety Features

2020 Ford Transit Connect WAGON FWD Safety Features

Here are the safety features that come as standard on the 2020 Ford Transit Connect WAGON FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2020 Ford Transit Connect WAGON FWD Safety Ratings

Here we have the crash and rollover ratings for the 2020 Ford Transit Connect WAGON FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2011 Score 2020 Score 2021 Score
Overall Front Crash Rating Not Rated Not Rated 4
Front Crash Driver Side Rating Not Rated Not Rated 5
Front Crash Passenger Side Rating Not Rated Not Rated 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2011 Score 2020 Score 2021 Score
Overall Side Crash Rating Not Rated Not Rated 5
Side Crash Drivers Side Rating Not Rated Not Rated 5
Side Crash Passenger Side Rating Not Rated Not Rated Not Rated
Combined Side Barrier Pole Rating - Front Not Rated Not Rated 5
Combined Side Barrier Pole Rating - Rear Not Rated Not Rated Not Rated
Overall Side Barrier Rating Not Rated Not Rated 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2011 Score 2020 Score 2021 Score
Rollover Rating 3 4 Not Rated
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating Not Rated Not Rated 5

Complaints for the 2020 Ford TRANSIT CONNECT

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"bad torque converter - there seems to be a systemic problem with this part on ford transits. ford is not standing behind their parts so we need your help please."
Components Involved: POWER TRAIN
Date of incident: 2023-09-05

Complaint:
"the contact owns a 2019 ford transit connect. the contact stated while driving 20 mph, the transmission was shifting very rough. there was no warning light illuminated. the contact pulled over on the side of the road and had the vehicle towed to the dealer. the dealer stated that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was contacted, and the manufacturer stated that the vehicle was not included in a recall regarding the failure. the contact was advised to contact the nhtsa hotline for assistance. the failure mileage was 102,000."
Components Involved: POWER TRAIN
Date of incident: 2024-08-02

Complaint:
"the contact owns a 2020 ford transit connect. the contact stated while driving 20-30 mph, the message "pro-collision assistant is unable" was displayed. the accelerator pedal was depressed but the vehicle jerked and hesitated to respond. the contact veered to the side of the road and turned off the vehicle. upon restarting the vehicle, the vehicle operated as needed and the contact continued driving. however, the failure reoccurred on four different occasions. the vehicle was taken to the dealer but was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 15,000."
Components Involved: POWER TRAIN
Date of incident: 2022-06-04

Complaint:
"the contact owns a 2020 ford transit connect. the contact received a notification for nhtsa campaign number: 22v413000 (power train) however, the part to do the recall repair was not yet available. the dealer was made aware of the issue and an appointment was scheduled for the recall repair. the contact arrived for the appointment but was informed that the appointment was canceled. the contact was informed to bring the vehicle back once he experienced the failure stated in the recall. the manufacturer had been notified of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. vin tool confirms parts not available."
Components Involved: POWER TRAIN
Date of incident: 2022-01-06

Complaint:
"transmission failed with only 17,000 miles (mostly highway) on the car. the car did not move forward from a parked location. it only moved in reverse. it had to be towed to the nearest dealership and when they examined it, it did not move in reverse either. even though it is under warranty, the dealers are taking a long time to repair the car."
Components Involved: POWER TRAIN
Date of incident: 2022-10-02

Recalls for the 2020 Ford TRANSIT CONNECT

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"ford motor company (ford) is recalling certain 2013-2021 transit connect vehicles equipped with 2.5l engines. the bushing that attaches the shifter cable to the transmission may degrade or detach."
Consequence:
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Remedy:

Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.

Component(s) Involved: POWER TRAIN > AUTOMATIC TRANSMISSION > GEAR POSITION INDICATION (PRNDL)
Date of incident: 2021-05-24

Recall:
"ford motor company (ford) is recalling certain 2013-2019 escape, 2013-2018 c-max, 2013-2016 fusion, 2013-2021 transit connect, and 2015-2018 edge vehicles. the bushing that attaches the shifter cable to the transmission may degrade or detach."
Consequence:
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Remedy:

Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

Component(s) Involved: POWER TRAIN > AUTOMATIC TRANSMISSION > GEAR POSITION INDICATION (PRNDL)
Date of incident: 2022-06-10

FORD Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

FORD ranks 1 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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