2021 Ford MUSTANG MACH-E - Ratings, Complaints and Recalls

"the contact owns a 2021 ford mustang mach-e. the contact stated that the vehicle failed to charge as designed. the vehicle was taken to the dealer, who informed the contact that they were awaiting the charging port and had ordered an unknown part; however, the part was on backorder. the contact stated that the vehicle was undrivable and remained at the dealer. the dealer notified the manufacturer of the failure. the vehicle was not repaired. the failure mileage was 35,443."

"the contact owns a 2021 ford mustang mach-e. the contact received notification of nhtsa campaign number: 23v687000 (electrical system) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available."

"the contact owns a 2021 ford mustang march e. the contact stated while driving at various speeds the message "power train failure, unsafe to drive" was displayed and the speed was reduced to 55 mph. the vehicle was taken to the local dealer who diagnosed that the high-voltage battery junction box and pcm were faulty and needed to be replaced. the vehicle was not yet repaired. the contact stated that the vehicle was previously serviced for the same failure on two separate occasions. the manufacturer was notified of the failure, but no assistance was provided. the contact was informed that the vin was not included in nhtsa campaign number: 23v687000 (electrical system). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 12,000."

"display gave warning - service vehicle soon and car did not start after being parked for about an hour. outside temp was 65f. car was driven about 400 miles that day including dcfc once. had to be towed to dealership where it has sat for over 3 weeks with no repair and no information about what is wrong. i had someone familiar with the ford system look up the codes who found that there was likely a problem with hvbjb that now is recalled. not sure what to do anymore since dealership has car for 3 weeks now."

"while driving, the range on the electric battery went from 150 miles to only 64 miles in less than a minute. when i went to the dc fast charger it gave error and could not charge even after i verified that the fast charger was operational because the next car was able to charge car with no issue. after a while when i charged the car, it started charging but drastically reduced the battery range. i have attached the picture. at 78% it only gave me 76 miles range. usually at 78% it gives me a 180 miles or higher. took my car to the dealer to run diagnostics and dealer don't seem to agree to any battery issue."

"ford delivered the car with only one key fob which was corrected in later builds of the car. to fix this they had a program where you could go to your dealer to get the second key fob for free. i set up an appointment to go to the dealer and was reassured that even though the date was after the expiration of the program i would still get the second key for free. when i went in i was told this was untrue and every ford representative has told me that even though i was lied to they would not fix things for free as it should be with the program. eventually i was told to contact nhtsa about this issue. i currently have to use my phone as a key which has become increasingly unreliable requiring my backup code often to be entered into the car even when my phone is on and has the fordpass app open to act like a key. this has caused issues with when i shift out of drive or reverse that it places itself in park asking for the backup code to be entered again before i can continue driving."

"i want to draw attention to a significant concern: u.s. auto safety regulators announced in august of this year that they are currently investigating whether ford motor's 2022 recall of nearly 49,000 ford mustang mach-e electric vehicles comprehensively addressed the associated safety concerns. the basis for the 2022 recall was that the high voltage battery main contactors could overheat, particularly from dc fast-charging and repeated wide-open pedal events. this overheating presents a very real danger as it could result in an immediate loss of power, markedly increasing the risk of a vehicular accident. furthermore, after the recall, ford issued a technical service bulletin, directing the replacement of the high voltage battery junction box on the recalled vehicles. however, the national highway traffic safety administration (nhtsa) has since opened a recall query. this action was prompted by 12 consumer complaints related to mach-e vehicles that had supposedly received the necessary recall fixes. it is worth noting that the high voltage battery junction box has been replaced on my mach-e already, and i am still facing problems. this is my third encounter with this particular safety issue."

"loss power, high voltage problem. on august 13 2023. on a road trip ."

"the charging port on my mach-e is failing. i am unable to change at the manufacture reported limit of 48 amps. if i try to charge my mach-e at any rate higher than 32 amps, it will unexpectedly stop charging within 30 minutes, and only change the car 2% or 3% per charging session. once i derate my evse to 32 amps, then my mach-e can fully charge up to the 80% limit that i have set in the car within a single charge session. several others have reported the same issue on the following forum post: [xxx] . it seems to be an issue with the temperature sensor in the charge port failing prematurely. i can confirm that the charging issue can occur outside of environmental factors like during a hot summer day. i usually charge during the late evening and at night, around 8:00 p.m. to 12:00 a.m., and the car always stops charging within 30 minutes. i have even charged successfully at a public l2 charger during the day when the charging cord handle was in direct sun light, and was hot to the touch. so the failure seems directly related to the charge rate. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)"

"ford has installed a sub par hvbjb in my car which was manufactured in 12/01. in lieu of replacing the poorly designed unit they have added software that does not guarantee that the car will not brick. numerous car have failed and i am afraid of having my wife drive the car at night for fear of it breaking down. this is a ticking time bomb."