2011 Lexus IS350 - Ratings, Complaints and Recalls

"takata airbag has been recalled for this model. attempts have been made to contact via instructions on recall letter from manufacturer. was informed someone would be out to repair it and no one showed up."

"takata recall - my car is supposedly affected by the recall, but the recall will not actually show up in the system- it sounds like it only happens in 2019 - which is greater than 6 years after the car was put in service. i am concerned about the safety of my passengers and loss of value to the car. additionally, the car is currently in pa but will be moving to warmer weather climate and this will cause the degradation to happen more rapidly. lexus reports there are no issues, which is not true according to their own website."

"tl* takata recall. the contact owns a 2011 lexus is 350c. the contact received notification of nhtsa campaign number: 16v340000 (air bags). the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called lexus of sacramento (2600 fulton ave, sacramento, ca 95821, phone number: (916) 485-3987) and was informed that the part was not available for the repair. the manufacturer was not contacted. the contact had not experienced a failure. vin tool confirms parts not available."

"tl* the contact owns a 2011 lexus is 350c. the contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. lexus of pleasanton (4345 rosewood drive, pleasanton, ca 94588) was made aware of the recall and stated that the parts were unavailable. the manufacturer was made aware of the issue and stated that the parts would become available in september of 2017. the contact had not experienced a failure. vin tool confirms parts not available."

"takata recall - on the webpage https://www.nhtsa.gov/recall-spotlight/takata-air-bags, the 2011 lexus is250 awd is shown to be included in the takata airbag recall, however when searching by the vin, no recalls are specified. i have not received any recall information from lexus. please advise if the car is included actually included in the recall. thank you."

"tl* takata recall. the contact owns a 2011 lexus is 350c. the contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was contacted (lexus of melbourne in melbourne, florida) and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure and expressed dissatisfaction with the vehicle, which was kept at the dealer's garage. vin tool confirms parts not available."

"takata recall dealer won't remedy the defect within a reasonable time. we have been on the waiting list a month and dealer representative (victoria) continues to say they cannot tell us when they will be able to replace the defective airbag (can't even estimate). keyes lexus 5905 van nuys blvd van nuys, ca 91401 phone: (888) 499-1833 service: (818) 334-4199 (we spoke to victoria)"

"takata recall toyota has refused to replace the defective airbag in my car for 6 months, despite repeated contact. the airbag is part of recall 16v340. i presented my 2011 lexus is 350c, vin [xxx] to treasure coast lexus in fort pierce, florida, on july 28, 2016. they advised that no parts were available to make the repair. i have frequently contacted them since, receiving the same answer. on the same date, i notified toyota motor sales u.s.a., inc. (toyota us) and toyota motor corporation (toyota japan). toyota japan acknowledged my letter in their letter to me of august 4, 2016. i have subsequently contacted both toyota us and toyota japan. neither has sent me any additional written correspondence. after threat of lawsuit, an attorney claiming to "represent toyota in south florida" contacted me by phone on november 30, making no promises of action of any sort. she stated that toyota was "not buying back cars at this time." i purchased the vehicle used on april 30, 2016, 4 days before the current recall was announced by nhtsa. the airbag system is still covered by toyota's written warranty, as the car has about 66,000 miles and the warranty covers it for 72,000 miles or 72 months. the vehicle was manufactured in august 2011, less than 72 months ago. i sought arbitration and the arbitration panel (ncds) declined to hear the case. i will, within the next 2 weeks, institute legal action against toyota in florida courts. i urge you to find that toyota has violated and continues to materially violate the coordinated remedy order and 49 usc 30120. i also urge you to require toyota to state under oath how many vehicles have been presented for remedy but have not been remedied. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr"

""takata recall'. affected areas are the front passenger airbags . i am being told that despite this recall being issued for over a year or more that the remedy is still not available. i find this highly dangerous and terrible business practice for the lexus corporation; not to mention putting my personal safety at risk."

"nhtsa recall # 16v-340 i was informed in writing over 6 months ago. nothing further has happened since. the air bags should be replaced immediately if defective! i'm filing a complaint that lexus is taking too long. based on attached screenshot, their excuse is: "recall status: recall incomplete. remedy not yet available" not acceptable."