2016 Mazda CX-5 - Ratings, Complaints and Recalls

"headlights are exceptionally dim, especially low beams. recall for other models within same year not considered valid for this particular car. ongoing but has gotten worse."

"part 573 safety recall report 20v-063 manufacturer name : mazda north american operations submission date : feb 06, 2020 nhtsa recall no. : 20v-063 manufacturer recall no. : 4320a [xxx] my vehicle was impacted by this yet i never received notice from mazda and when asking the dealership and mazda usa to honor the repair i was told it was not covered. mazda has also issues two tsbs regarding the issue, i inquired while the vehicle was under warranty but they said the issue was not covered. tsb [xxx] and tsb [xxx]. only now did i find out about the tsbs and the nhtsa recall and the vehicle is out of warranty. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)"

"the contact owns a 2016 mazda cx-5. the contact stated while driving 25 mph, the driver’s side headlight became inoperable. no warning light was illuminated. the vehicle had not been diagnosed or repaired. the manufacturer was made aware of the failure and determined that the vin was not included in a recall. the failure mileage was approximately 62,000."

"what component or system failed or malfunctioned, and is it available for inspection upon request? the daytime running light (drl) failed and stopped working. it is available for inspection upon request. how was your safety or the safety of others put at risk? other cars won't be able to see my car during the daytime. has the problem been reproduced or confirmed by a dealer or independent service center? there is a mazda reference number for the recall is 4320a. there is also a nhtsa campaign number 20v063. nhtsa 20v063: [xxx] mazda 4320a: [xxx] has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no, we can see the daytime running lights not working were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no, there were no warnings, messages, or other symptoms prior to the failure. it happened a few weeks ago. i have called mazda and they tell me it is not part of recall. my vin number is in the range of the vin numbers affected. mazda refused to fix this recall issue because my vin number is not associated with this recall. this is a safety issue and i want my vin number to be added to this recall vin list. thank you, information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)"

"we brought our vehicle into mazda dealer in 2021 for campaign 20v-063(2016 cx-5 – daytime running lights may fail - safety recall 4320a). our vehicle had one of the lights completely inoperable and the other flickered intermittently. upon inspection by the dealer, they only repaired the inoperable light-unit and was unable to replicate the issue with the other light. however, the previously intermittent light is now completely inoperable and the dealer will no longer honor the repair since the campaign is closed. please advise next steps to facilitate a repair. thank you for your time and consideration regarding this matter."

"my vehicle does have an outstanding recall on the headlight. the dealership that was servicing my vehicle closed and said they had completed the recall but had not gotten to it before they closed up. mazda says it's my problem they did the recall. my light does not work."

"low beam/ high beam still work normal, but the daytime running light is stop working."

"by late october 2021, my right light started to flick, then my lower (normal night light) light stopped working."

"in 2020 i was sent a recall notice for my headlights. i took my car into foothills lincoln mazda in spokane, wa for the repair. they stated that my headlights were the wrong production dates so they did nothing for the recall yet marked the repair as "completed" according to mazda. now both my headlights are having issues with the daylight running lights with one light flickering and the other not working at all. i have checked the documentation that i could find for the recall and found that in the repair procedures for mazda recall campaign 4320a nhtsa recall #: 20v-063 , it states the vin number range and production dates effected and my vehicle was in the range for both. i contacted the dealer about this and they told me to contact mazda customer service. i contacted mazda customer service and they stated that the repair was marked completed in their system. i sent them documentation showing that the dealer didn't do any repairs. they said that the production dates didn't fit. i showed them my vin and production dates along with the repair procedure showing that my vin and dates fit the recall. they then stated that the lights themselves didn't fit. i sent them more pictures illustrating that it did. this process has gone on for two months now and they are saying that it doesn't fit the recall but can provide no documentation to me as to what the effected vin numbers are or the production dates are that my vehicle doesn't meet. can someone please assist me with this issue as i have a one year old daughter and i am concerned with the safety of my vehicle?"

"i received a notice from nhtsa (campaign no. 20v-063) in may 2020 regarding a recall on daytime running lights due a problem with flickering or not lighting at all. a local dealership changed the lights in september 2020 at no charge to me. now in september 2021 i see that the passenger side drl is flickering constantly."