2017 Mazda CX-5 - Ratings, Complaints and Recalls

"i'm deeply concerned about the safety issues with our 2017 mazda cx-5's infotainment system, vin [xxx] . this info system is a risk, especially when driving with our child. i believe that a recall for the info system should extend to our vehicle, as it poses a safety risk for all customers. this issue came to my attention when my husband was in traverse city, mi, during the pandemic 2019-2020, no mazda dealerships there. now that we've moved back to hawaii in summer 2022, where there's a mazda dealership, i had our car inspected. the dealership in waipahu, hawaii, informed me that i needed to replace the head unit for $1785 then as it is out of warranty. i find it unfair to bear this cost for a safety issue that isn't my responsibility, mazda said it’s out of their hands. now the quote is at $2912.32 for the part and totals $3,283.06 with only a 12 month warranty on this new part. this limited 12 month coverage is ridiculous when i will be paying over $3000. the problem has worsened over time, becoming extremely dangerous for my family and everyone else on the road. the info system turns on by itself, doesn’t accept touch commands sometimes, operates on its own, making changes etc. even when not in use, blacks out the screen, then maxing out the volume, and repeatedly playing a loud automated voice “navigation will be at this volume”. alternatively, when backing up when this occurs it also dims the back up camera on the info system for the vehicle which is a huge safety concern. the only way to stop it is to turn the car off completely. this is extremely unsafe when i am driving. i've tried to mute or turn off the system while driving, but it quickly turns back on, creating a severe unsafe distraction. i'm concerned that i might face this issue eventually leading to a car accident. i shouldn't have to pay for a safety replacement when i believe this is mazda's responsibility. this issue is a is a threat to everyone's safety on the road. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)"

"while driving 65 mph on a highway the sunroof glass shattered. the car was not hit by debris from a truck or other car as there were none within 50 ft. i heard a loud boom and shattered glass rained down on me, the passenger seat and backseat. fortunately i kept control of the vehicle."

"infotainment system randomly starts navigating (as if someone is pushing the touch screen) through menus and selections. suddenly changes volume to full volume startling me while driving. this was also an issue in 2016 models that was already corrected via safety recall but was not extended to the same infotainment system in 2017 models. been ongoing issue since i purchased my pre-owned cx5 in 2021"

"the infotainment center has been randomly changing settings and radio channels. when it is taken over, i cannot regain control of it until it stops. i've seen online this called "ghost" controlling. it will increase the volume so lout, that i jump sometimes. also, the rear camera mode of the system froze while i was backing up causing me to hit a vehicle parked across from me."

"the media system glitches and has what mazda calls "ghost touching". it is very common on 2017 mazda cx-5 models. when driving, the entertainment system starts to spaz as if someone is switching back and forth through media, phone, navigation, system settings, etc. it is extremely distracting when driving, and can lower/increase the volume as well as call contacts when driving. there is no way to stop this from happening which is a huge safety issue if you are driving and have to try and get it to stop working or it increases the volume so much so that you cant hear whats going on around you."

"what component or system failed or malfunctioned, and is it available for inspection upon request? answer: infotainment screen goes haywire changing music stations, turning on/off lights, making phone calls while the car is driving in motion. the problem happened multiple times and it can happen anytime. yes, it is available for inspection. how was your safety or the safety of others put at risk? answer: puts the driver and other cars at risk because driver gets freaked out by changing stations, turning on/off lights, calls being made, etc. has the problem been reproduced or confirmed by a dealer or independent service center? answer: not yet. i plan to take to the dealer hope there is a recall for this issue. has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? answer: no were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? answer: no warning signals, messages or other indicators."

"the car display turns on and off, creating distraction and inability to control car setting, including safety capabilities. this display was replace by an authorized dealer on august 2020 but in september 2021 the display start given the same issues that concern my safety and the safety of my family."

"i am experiencing a ghost touch issue on my infotainment system. there has been a recall for maxda 3 but not for maxda cx5. on the website i am seeing several complaints about ghost touch issue where the screen randomly clicks buttons and changes by itself. my warranty ended on oct 2020 so mazda would not help resolve this issue as part of recall or warranty. my mileage is still under 30k miles. mazda service department reviewed it and accepted that it is a manufacturer issues on the touch screen. i am hoping that if there are enough complaints on mazda cx5, you can help the customers here."

"the entertainment display starts going haywire when the car is stopped. changes channels on and inputs totally randomly. very dangerous when i start driving. cuts off phone calls etc.this happens everyday since i purchased the vehicle about six months ago."

"the sunroof on my mazda cx-5 just shattered for no reason. nothing hit it. it just shattered all of the sudden while i was driving on a highway."