2010 Mazda CX-9 - Ratings, Complaints and Recalls

The 2010 Mazda CX-9 has received high ratings in various crash tests, with a 5-star rating for both the front and side crash tests involving both the driver and passenger sides. The rollover rating is 4 out of 5, indicating a lower risk of rollover. This model comes equipped with standard electronic stability control, which can help improve vehicle stability and prevent skidding in hazardous driving conditions. However, it does not have forward collision warning or lane departure warning systems.

Despite its strong safety ratings and safety features, it's worth noting that the Mazda CX-9 has had 189 complaints and 6 recalls reported. These factors should be taken into consideration when evaluating the overall safety of the vehicle.

auto generated summary, may be inaccurate.

Top stats at a glance

Complaint Count

189

Recall Count

6

Investigation Count

3

Safety Rating

Not Rated

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Safety Features

2010 Mazda CX-9 4-DR.w/SAB Safety Features

Here are the safety features that come as standard on the 2010 Mazda CX-9 4-DR.w/SAB

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

No
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

No

2010 Mazda CX-9 4-DR.w/SAB Safety Ratings

Here we have the crash and rollover ratings for the 2010 Mazda CX-9 4-DR.w/SAB Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2007 Score 2010 Score 2023 Score
Overall Front Crash Rating Not Rated Not Rated 4
Front Crash Driver Side Rating 5 5 4
Front Crash Passenger Side Rating 5 5 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2007 Score 2010 Score 2023 Score
Overall Side Crash Rating Not Rated Not Rated 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated Not Rated 5
Combined Side Barrier Pole Rating - Rear Not Rated Not Rated 5
Overall Side Barrier Rating Not Rated Not Rated 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2007 Score 2010 Score 2023 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated Not Rated 5

Complaints for the 2010 Mazda CX-9

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"vehicle difficult to stop, believe it is a bad brake booster."
Components Involved: SERVICE BRAKES
Date of incident: 2024-05-10
Complaint:
"braking inconsistently - sometimes easy to stop, sometimes hard. i had brakes looked at, and the man said it was the brake booster. he googled it, and found a recall online and told me to take it to my dealer. it doesn't look like there's an active recall - but a lot of complaints. what's going on? this is going to be expensive. my college age daughter drives that car. do they have to have a severe accident to get that fixed? i can't afford to fix it right now."
Components Involved: SERVICE BRAKES
Date of incident: 2023-01-03
Complaint:
"brakes not working due to brake booster problem which was brought to the attention of mazda. mazda and the transportation authority agreed on an extended warranty which is no longer in effect. there have been many more complaints for this same problem, yet a recall has not been listed for this vechicle and alot of people are paying out of pocket. i already brought this to the attention of traffic safety and never received a return reply. brakes are squishy than you end up having to put brakes all the way to get car to stop. people are unaware of this major brake and safety defect"
Components Involved: SERVICE BRAKES
Date of incident: 2022-11-08
Complaint:
"driving and brakes would not work without pressing really hard. the problem was reported before on these cars and continue to be a problem. https://www.carcomplaints.com/mazda/cx-9/2010/brakes/stiff_difficult_braking.shtml my car has been in 2 shops for about 3 months now. they had to replace several parts in the braking system. than the rear brakes completely froze up and towed to mazda out of greensboro nc."
Components Involved: SERVICE BRAKES
Date of incident: 2024-06-07
Complaint:
"while driving the vehicle went to stop car and was unable to stop brake pedal was hard as a rock luckily i didn't hit anything or anyone. upon further research it seems that this model has an issues with the brake booster failing causing exactly what i experienced. as it turns out i did not qualify for the extended warranty on the brake booster due to a agreement between you and mazda my issue is it should be life of the model with no expiration date due to the fact it can happen at any moment. luckily my family wasn't harmed and luckily someone else's family wasn't harmed because of this failure. my vehicle only has 86,000+ miles."
Components Involved: SERVICE BRAKES
Date of incident: 2022-01-09
Complaint:
"i have been experiencing issues with my brakes. very hard to push, not coming to a stop, sounds like air & makes a hissing sound when brake are applied.the 1st time i noticed i was driving straight on a 2 lane st. a car was coming from the off ramp on the right of me & cut me off. i tried to brake but, they were so hard to push down, i had to jump into the next lane in order to not rear end her but, because i honked my horn, the lady jumped into her next lane causing me to have to cut back over again, all the while my brakes are really hard to push, the car wouldn't stop. they made hissing sounds. i had my mechanic check, states it's the brake booster & there may be a recall. i checked online, just a warranty. mazda will repair before 90k or 7 years. i called mazda, who said they only make recalls with safety issues. i'd say the brakes malfunctioning is definitely a safety issue. the 7 yr expiration was up in 2018. when i bought the vehicle it already had 105k, so the warranty was expired. that makes no sense. it should have been a recall. what happens to people like me who buy the mazda cx-9 after the 7 yr or 90k mile expiration? it doesn't apply to us and we have to pay out of pocket? knowing that this was a safety issue and that it was happening to 2010-2011 cx-9 models, it should have been deemed a recall. especially when people buy used cars. this is not just an isolated issue or incident. this was literally listed by people with the same complaints. i have not been able to fix my vehicle. it's my source of transportation to get to work. i definitely believe this should have been a safety recall because people are still having issues. what if someone dies. who'll be at fault if a persons brakes go & they get into an accident & get injured or die? there have been so many complaints regarding this issue, how could it be deemed a warranty and not a safety recall?"
Components Involved: SERVICE BRAKES
Date of incident: 2021-08-04
Complaint:
"i experienced a several braking problems in my car in the fall of 2020. i took it to the mazda dealership and they replaced the braking system per mazda's ssp 93 bulletin. however, mazda informed me that my car was outside of the extended warranty for this issue and i had to pay for the repair myself. i argued that it was clearly a safety issue because the braking system performed so poorly that i nearly got in multiple accidents. mazda stated that it was not a safety issue, therefore no recall was necessary, and i wouldn't be covered for the repair. i believe the nhtsa needs to make this a full safety recall. the braking failure is very dangerous to drivers and mazda needs to take full responsibility for this issue."
Components Involved: SERVICE BRAKES
Date of incident: 2020-03-09
Complaint:
"hissing sound when break pedal is applied. power break booster failure. this is when the vehicle is stationary or moving on any street."
Components Involved: SERVICE BRAKES
Date of incident: 2021-03-09
Complaint:
"the vehicle suddenly lost braking power, and the brake pedal would sometimes feel "spongy" and sometimes feel rock-hard, with varying results for braking power. i went to a mechanic who said the brake booster failed, and we found this was a known problem with the mazda cx-9, however nhtsa's investigation was resolved when mazda covered this problem for one year from the date is closing the nhtsa investigation. this apparently is still a problem, though. i called mazda's customer service, and they refused to acknowledge this problem existed and would only give the scripted "there are no open recalls on your vehicle"."
Components Involved: SERVICE BRAKES
Date of incident: 2021-06-09
Complaint:
"brake booster spongy...known mazda issue,nhtsa closed issue when mazda agreed to extend warranty,without recall. our problem occurred after warranty ended...proving brake recall needs to happen!!!! on july 1st,2020, my wife's trip back home nearly turned tragic when the car wouldn't brake(felt spongy) down the highway ramp . fortunately for her ,there were no cars at the intersection as the car zoomed right at 60 mph .eventually,she was able to maneuver it to the right lane and drove it home with hazard lights on. rightfully distraught about the whole ordeal ,we had to thank our stars for having her home alive and without causing injury/death to others. on my drive to the mechanics i heard air hissing and felt the brake really hard to push. again hazard lights/ manual drive got us there. the mechanics immediately suggested that this is a known problem with mazda cx-9 and that mazda was aware of it. he said that mazda had provided extended warranty for customers who had the issue until march 2015. we were grossly unaware of any of this,as we never had the problem until this july. not sure how we went on for so long without any problem( may be proper care/use?),but any issue with a brake should have been addressed by a complete recall ,not by just providing extended warranty for a limited time ,just for people currently experiencing the issue.mazda customer service downplayed the complaint as owner's expense as we did not have the warranty. our situation proves that brake issues are not solved by extending warranty,and the only way to address this is by issuing a recall and correcting the problem. in addition, there might be many more mazda owners still driving their vehicles,completely unaware of this problem,thus constituting hazardous driving conditions. the next time we might not be as lucky to escape without injury/death."
Components Involved: SERVICE BRAKES
Date of incident: 2020-01-07

Recalls for the 2010 Mazda CX-9

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"mazda north american operations (mazda) is recalling certain 2014-2015 mazda cx-9 vehicles sold, or ever registered in the states of alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.s. virgin islands or "zone a." additionally, unless covered in "zone a," mazda is recalling certain 2011-2013 mazda6, 2011-2012 cx-7, and 2011-2015 cx-9 sold, or ever registered in the states of arizona, arkansas, delaware, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, ohio, oklahoma, pennsylvania, tennessee, virginia, west virginia and the district of columbia, or "zone b." additionally, unless covered in zone a or zone b, mazda is recalling certain 2010-2013 mazda6, 2010-2012 cx-7, and 2010-2015 cx-9 vehicles ever registered in the states of alaska, colorado, connecticut, idaho, iowa, maine, massachusetts, michigan, minnesota, montana, new hampshire, new york, north dakota, oregon, rhode..."
Consequence:
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy:

Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

Component(s) Involved: AIR BAGS > FRONTAL > PASSENGER SIDE > INFLATOR MODULE
Date of incident: 2018-10-12
Recall:
"mazda north american operations (mazda) is recalling certain 2007-2012 cx-7, cx-9, and 2009-2012 maza6 vehicles. these vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. the inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling."
Consequence:
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy:

Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.

Component(s) Involved: AIR BAGS > FRONTAL > PASSENGER SIDE > INFLATOR MODULE
Date of incident: 2019-10-31
Recall:
"mazda north america operations (mazda) is recalling certain 2009-2011 mazda6, and 2007-2011 cx-7 and cx-9 vehicles. these vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. in the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling."
Consequence:
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy:

Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.

Component(s) Involved: AIR BAGS > FRONTAL > PASSENGER SIDE > INFLATOR MODULE
Date of incident: 2017-06-29
Recall:
"mazda north american operations (mazda) is recalling certain 2013 mazda6 and cx-9 vehicles sold, or ever registered in the states of alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.s. virgin islands or "zone a." additionally, unless covered in "zone a," mazda is recalling certain 2010 mazda6, cx-7 and cx-9 vehicles sold, or ever registered in the states of arizona, arkansas, delaware, district of columbia, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, ohio, oklahoma, pennsylvania, tennessee, virginia, and west virginia or "zone b." additionally, unless covered in zone a or zone b, mazda is recalling certain 2009 mazda6, cx-7, and cx-9 vehicles ever registered in the states of alaska, colorado, connecticut, idaho, iowa, maine, massachusetts, michigan, minnesota, montana, new hampshire, new york, north dakota, oregon, rhode island, south dakota,..."
Consequence:
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy:

Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began March 2, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F.

Component(s) Involved: AIR BAGS > FRONTAL > PASSENGER SIDE > INFLATOR MODULE
Date of incident: 2018-01-09

MAZDA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

MAZDA ranks 16 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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